[Community Digest] ServiceDesk Plus - September 2021
Here is the monthly rewind for September 2021! Version and Build releases: · 11307 (Released on 24th September 2021) · 11305 (Released on 8th September 2021) · 11306 (Released on 11th September 2021) · 11307 (Released on 24th September 2021) Check
Unauthenticated remote code execution vulnerability (solved)
Hello all, The authentication bypass and unrestricted file upload leads to Remote Code Execution vulnerability (CVE-2021-41833 ) that came to light in Patch Connect Plus has been addressed recently. This article explains the vulnerability and the steps
Zero-day (CVE-2021-41773) vulnerability in Apache HTTP Server - Vulnerability Manager Plus not vulnerable
Hello everyone, A zero-day has been discovered in Apache HTTP Server. This vulnerability is tracked as CVE-2021-41773 and allows attackers to perform directory traversal attacks. This vulnerability is being exploited in the wild. Vulnerability details:
Zero-day (CVE-2021-41773) vulnerability in Apache HTTP Server - Patch Manager Plus not vulnerable
Hello everyone, A zero-day has been discovered in Apache HTTP Server. This vulnerability is tracked as CVE-2021-41773 and allows attackers to perform directory traversal attacks. This vulnerability is being exploited in the wild. Vulnerability details:
PAM360 new build 5300
Hi, PAM360 5300 has been released and is now available for download. This major release comes with numerous new features, enhancements, behavior changes, security fixes, and bug fixes, all mostly related to Certificates and Keys. For detailed information,
What's new in PAM360? Free Webinar on Tuesday, October 12, 2021
What's new in PAM360? Tuesday, October 12, 2021 | 11am – 12pm PST and GMT | Duration: 60 minutes <Reserve your spot now> Presented by, Shakthi Shankar Customer success expert To address gaps in certificate management and enable a holistic
Upgrade to the latest Secure Gateway Server
Hello everyone, We have updated Patch Manager Plus' security component, Secure Gateway Server with a few issue fixes and enhancements. Please Download the latest Secure Gateway Server here. You can check the list of updates for the build update
Removal of Support for Email-only Approvers in Request Approvals and Request Approval API changes
Dear Customers, As part of the enhancements in Request approvals and the associated API development, we are removing support for Email-only Approvers. Only people configured as users in ServiceDesk Plus can be configured as Approvers for Requests going
Microsoft Edge for Chromium business fixes 2 zero-day vulnerabilities in its 94.0.992.38 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.38 for Windows, macOS, and Linux. This update comes with fixes for few security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited
Microsoft Edge for Chromium business fixes 2 zero-day vulnerabilities in its 94.0.992.38 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.38 for Windows, macOS, and Linux. This update comes with fixes for few security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited
Microsoft Edge for Chromium business fixes 2 zero-day vulnerabilities in its 94.0.992.38 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.38 for Windows, macOS, and Linux. This update comes with fixes for few security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited
Google fixes 2 zero-day vulnerabilities in Chrome 94.0.4606.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.71 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited in the wild. The
Google fixes 2 zero-day vulnerabilities in Chrome 94.0.4606.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.71 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited in the wild. The
Google fixes 2 zero-day vulnerabilities in Chrome 94.0.4606.71 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.71 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities out of which two, CVE-2021-37975 and CVE-2021-37976, are being exploited in the wild.
ServiceDesk Plus 11300 Released !
Dear Users, ServiceDesk Plus version 11300 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Make way for better ticket template and category predictions with Zia. Zia,
Access Manager Plus New Build 4202
Hi, Access Manager Plus 4202 has been released and is now available for download. We have rolled out a bug fix and a few important security fixes in this release. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please
TeamViewer integration- ServiceDesk Plus Cloud
Hello there, IT support teams all around the world are facing a great challenge due to the sheer complexity of delivering IT services to their clients remotely. We're excited to announce that ServiceDesk Plus Cloud has integrated with TeamViewer to
[Tips & Tricks] Script To Non-Mandate Item When Sub-Category Is Empty
Classifying requests using Categories, Sub-categories and Items plays a vital role in the ticketing environment. Some key benefits are: It helps the organization to quickly route the tickets. Increases the efficiency of support workflow. Support analyzing
Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
[Announcement] Introducing blended analytics for ServiceDesk Plus and Desktop Central
Hello folks, We're delighted to inform you that you that we've just launched blended analytics for ServiceDesk Plus and Desktop Central. With blended analytics, users can correlate critical service desk and security metrics, and understand how changes
Catalyze your server & application performance monitoring with ease! [Free training webinars]
Attend our free training webinar series to learn how you can enhance your monitoring strategies by gaining complete visibility into the performance of your servers and applications, detecting and alerting the issues quickly with detailed root cause analysis,
Asset Explorer vs Desktop Central
The Asset Explorer package lets you setup the Desktop Central agent config. My question is how does Desktop Central work with Asset Explorer licensing? We want to use Asset Explorer and have all the PCs update the database via Agent. When poking around,
Zero-day (CVE-2021-37973) fixed in Google Chrome
Hello everyone, Google Chrome has released updates to fix an actively exploited zero-day vulnerability tracked as CVE-2021-37973. This is a high-severity Use after free vulnerability in Portals. Google has acknowledged that it is aware of exploits for
Zero-day (CVE-2021-37973) fixed in Google Chrome
Hello everyone, Google Chrome has released updates to fix an actively exploited zero-day vulnerability tracked as CVE-2021-37973. This is a high-severity Use after free vulnerability in Portals. Google has acknowledged that it is aware of exploits for
Zero-day (CVE-2021-37973) fixed in Google Chrome
Hello everyone, Google Chrome has released updates to fix an actively exploited zero-day vulnerability tracked as CVE-2021-37973. This is a high-severity Use after free vulnerability in Portals. Google has acknowledged that it is aware of exploits for
Microsoft Edge for Chromium business fixes several high severity vulnerabilities in its 94.0.992.31 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.31. This update comes with fixes for several security vulnerabilities.The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-37956
Microsoft Edge for Chromium business fixes several high severity vulnerabilities in its 94.0.992.31 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.31. This update comes with fixes for several security vulnerabilities.The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-37956
Microsoft Edge for Chromium business fixes several high severity vulnerabilities in its 94.0.992.31 update
Hello everyone, Microsoft Edge for Chromium business has been updated to 94.0.992.31. This update comes with fixes for several security vulnerabilities.The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-37956
[ServiceDesk Plus Cloud] 7-day license extension for customers affected by the recent access issue
Dear Customers, On September 15, 2021, users of ServiceDesk Plus Cloud experienced access issues with the application hosted in the US data center, which might have led to service interruptions and application downtime for our customers. Please check
Password Manager Pro new build 11301
Hi, Password Manager Pro 11301 has been released and is now available for download. This is a minor release that includes a couple of enhancements related to agents and also a set of bug fixes. For more details, please see our Release Notes of this
M365 Security Plus' build 4419 released with a security fix
Hello everybody! We are rolling out an immediate security fix with the release of M365 Security Plus' latest build – 4419. The new build features the following security fix: Issue fix: A post authentication command injection vulnerability affecting a
Introducing vulnerability management for Linux!
Hi folks! All the features of Vulnerability Manager Plus are now supported for various Linux distros, third-party applications, web server and database server applications that are deployed on Linux endpoints. The features include: Vulnerability management
[Tips & Tricks] Autoselect SLA for Service request based on User Site info
One of our community users requested the following requirement, to autoselect SLA on a Service request based on the requester's site i.e When a requester submits a service request, based on the requester's site one of the SLA associated with the particular
[Case study] Morgan-Keller Construction leverages Analytics Plus to visualize the need for an in-house IT team and proactively plan support for remote workers during COVID-19
Morgan-Keller Construction is a privately held general contracting and construction company with roughly 400 employees. Half of these employees work out of the corporate office in Frederick, Maryland and take care of planning, budgeting, and marketing
AD360 build 4237 released
Hello everybody! We have rolled out the latest build of AD360 - 4237. Update now to experience the new enhancements. Highlights: Security Hardening: This feature provides access to all of the product's existing security- related settings under a single
Google fixes several high severity vulnerabilities in Chrome 94.0.4606.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 94.0.4606.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 94.0.4606.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
IT analytics in 90 seconds: Identify venues for savings across hardware endpoints
Endpoint management practices enriched with advanced analytics can be a very effective tool in cutting down on operational costs without compromising on efficiency. Leverage Analytics Plus reports to reduce costs incurred by workstations in your secure
Analysis on the recent outage
Dear Customers, Please find the brief details on the analysis and what went wrong with respect to the recent outage : There was a sudden spike in the number of user requests to the application, which proportionately translated into a spike in the cache
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