New Release: Applications Manager 11.5
Applications Manager has just released an update – version 11.5. This update has incorporated a number of new features as well as minor touch-ups. With today’s release, here are some of the changes that our users need to be aware of: Applications Manager Android App: Our native application for android devices provides comprehensive application monitoring on the go. You can get an overview of all the monitors, monitor groups and subgroups with the availability and health status. And track 'outages'
SupportCenter Plus build 7927 is released
Dear Customers, Our latest build 7927 is released with the fix for the issues reported earlier on 7926 along with couple of new enhancements. More information is available on the page accessed through the link below, https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7927 Build can be downloaded from here, http://www.manageengine.com/products/support-center/service-packs.html Please do contact us for any assistance with the upgrade. We are reachable at +1 408 352 9115 or mail us to supportcenterplus-support@manageengine.com
ManageEngine Desktop Central : Nov 2013 - Patch Tuesday support - status update
Hi Folks Good day. Quick update on the November, 2013 Patch Tuesday. New Security Bulletins : MS13-088 - Cumulative Security Update for Internet Explorer (2888505) - Supported MS13-089 - Vulnerability in Windows Graphics Device Interface Could Allow Remote Code Execution (2876331) - Supported MS13-090 - Cumulative Security Update of ActiveX Kill Bits (2900986) - Supported MS13-091 - Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (2885093) - Supported MS13-092 - Vulnerability
OpManager MIB Repository now available for download (MIBs.zip)
Folks We have been repairing a lot of MIBs over a period of time for several customers. From simple dependent MIBs missing cases to some tricky problems we have been fixing them all with your help. Here is a compilation of some of the MIBs that have been fixed. You can download them individually by clicking on the MIB name. If you want to contribute use the ADD button Edit Delete Reply
ManageEngine Desktop Central : Oct 2013 - Patch Tuesday support - status update
Hello Everyone, Good day. Quick update on the October, 2013 Patch Tuesday. The below patches were supported 11.00 AM EST Yesterday. New Security Bulletins : MS13-080 - Cumulative Security Update for Internet Explorer (2879017) - Supported MS13-081 - Vulnerabilities in Windows Kernel-Mode Drivers Could Allow Remote Code Execution (2870008) - Supported Security Update for Windows 7 (KB2862330) update. Not Supported. Due to BSOD problem. MS13-082 - Vulnerabilities in .NET Framework Could Allow
Hotfix 7926 released
Dear Customers, Today we have released our latest hotfix 7926. Click Here to download the hotfix 7926. Here is the list of features included and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7926 Here is the step by step instructions for the upgrade process http://www.manageengine.com/products/support-center/faq.html#upgradeservice Thank You Regards, Arun SupportCenter Plus
OpUtils Localized for Chinese
Hi All, We are pleased to inform you that OpUtils user interface has now been localized in Chinese language. This means that network administrators will be able to manage their IP space and switch ports by seeing the instructions in their own language. To change the language, Click Personalize Choose Language as Chinese and Save Refresh the page to see the UI in Chinese. Cheers, Ananth
Hotfix 8212 released
Dear Users, Hotfix over 8200 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html ServiceDesk Plus 8.2 ReadMe New Features in 8212 (Released on: 17 September, 2013) SDF-52310 : Group Notification - Notify the selected Technician in the group for the following operations of the Request. PickUp Assign Merge Link\DeLink Problem Associate\Dissociate Change Associate\Dissociate Add\Delete Attachment SDF-52415 : REST API support
Join us at Oracle OpenWorld, SFO
It’s Oracle OpenWorld - the leading global educational and networking event held each year for Oracle technologists, customers and partners. And we’re glad to announce that ManageEngine will be exhibiting at the event for the second year in a row. Join us for this year at the Moscone Center in San Francisco between Sep 22 to 26, 2013. At Oracle OpenWorld, we will showcase Applications Manager’s new Oracle monitoring enhancements. We’ll demonstrate how well Applications Manager can monitor the health
Hotfix 7925 released
Dear Customers, Today we have released the hotfix 7925 Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of features included and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7925 Upgrade instructions available here Thank You Regards, Arun SupportCenter Plus
Hotfix 7924 released
Dear Customers, Today we have released our latest hotfix 7924. Please refer the below link to download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Refer this link to know the list of feature included and the issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7924 Here is the instructions link for the upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Thank You Regards, Arun SupportCenter Plus
ManageEngine NetFlow Analyzer 9.8.6 Build 9860 released!
We are glad to announce the release of NetFlow Analyzer 9.8.6 Build 9860. We take this opportunity to thank all our customers and users for their feedback and the continued support. Following features are the highlights of this release: 1) IP V6 support is extended to more reports In earlier versions, IPv6 related information is accessible only in troubleshooting report, now it is available in Source, Destination and Conversation reports of interface. 2) HighPerf Reporting Engine The
ManageEngine® Firewall Analyzer 8.0 Released
ManageEngine® Firewall Analyzer 8.0 Released We are happy to announce the release of ManageEngine Firewall Analyzer 8.0 (GA) Download Standalone Edition Distributed Edition Existing Customers Existing users can seamlessly migrate from 7600 build to the 8000 release build. Download the Service Pack. What's new in this release? 8.0 - Build 8000 - Distributed Edition GA release of Firewall Analyzer Distributed Edition New Features - Admin Server There are no new features available for Admin Server
Desktop Central Announces End Of Life for Old Patch Database!
Why this Announcement? Desktop Central’s Patch Management has significantly evolved in the last 2 years like introducing support for MS SQL, Mac Patch Management etc. These enhancements required a lot of internal changes in our Patch Database (DB) and have been maintaining several versions of the patch DB, so that the customers are not forced to migrate to any specific build. We are also planning to add a lot more features like patch uninstallation in the near future. It is extremely difficult
Meet us at VMworld 2013
We are participating in the VMworld 2013 US event, to be held at the Moscone Center in San Francisco between August 25-29, 2013. At the event, we will be showcasing multiple products including Applications Manager, OpManager, Site24x7 and Password manager pro. Specific to Applications Manager, we will be demoing our just released 11.3 version. The highlight of this version is the automatic mapping of VMs to physical storage arrays that provides better visibility into the performance of virtual resources
Applications Manager Version 11.3 released : includes enhanced VM-to-storage array mapping.
Applications Manager Version 11.3 is out now and, with it, we have tried to give our users visibility into the relationships between VMs and storage arrays. Also available now is our enhanced event log monitoring feature. Here is a quick glance of all the features that we’ve rolled out: VM-to-storage maps Traditional monitoring solutions focus on virtualization at the application level or the storage level, but not both. The VM-to-physical storage mapping feature gives users improved insight into
Access your passwords anytime, anywhere using iPhone app
You can now access your passwords while on the go using the PMP iPhone app. It can be downloaded directly from App Store. The app facilitates secure retrieval of privileged passwords and approval of access requests. To get the app working, you should be using PMP 6.9. Highly Secure The app literally puts privileged password management in administrators’ hands - anytime, anywhere. It optimizes ease-of-use without compromising data security. The iPhone app is as secure as the Password Manager Pro installation
Hotfix 7923 released
Dear Customers, Today we have released our next hotfix 7923 Here you can download the hotfix 7923 http://www.manageengine.com/products/support-center/service-packs.html Here you have the list of features and issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7923 Thank You Regards, Arun SupportCenter Plus
Hotfix 7922 released
Dear Customers, Today we have released our new hotfix 7922 -> Create your own plugin with 'External Actions Plug-in' in SupportCenter Plus. We have developed a default plugin for JIRA application -> Option to add attachments via API and much more in this release Please go through the below link to know the list of features and issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7922 Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html
Participate in our ITIL survey!
Help us understand your business needs better by participating in our ITIL survey. https://survey.zohopublic.com/zs/DsBf4M Thanks, K. Andrew Navin SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
Hotfix 7921 released
Dear Customers, We have released our new hotfix 7921 Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features available in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7921 Here is the upgrade instructions http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
HotFix 7514 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7514) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7514 addresses the following Enhancements / Issues. Enhancements in this ServicePack : Caching enabled for default and referred site data like BusniessRules, ServiceLevelAgreement(SLA),Operational Hours, Holidays and Timezones. Following Performance Intensive operations can be turned off based on a
Automatically Log Alerts to Syslog Server
OpUtils allows you to automatically log alerts directly to your Syslog Server. In addition to the email notification, you can also make OpUtils log the alerts to your Syslog Server. This will help you to track and monitor all your network related alerts from a central point. Alerts from Switch Port Mapper, IP Address Manager (IPAM) and Rogue Detection tools has this option currently enabled. The latest version available in the website supports this feature (# build 60041 and above). If you are an
Hotfix 7920 released
Dear Customers, We have released our next hotfix 7920 Here you can download the hotfix 7920 http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features from this link https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7920 Thank You. Regards, Arun SupportCenter Plus
ADAudit Plus Latest Fixes and Enhancements
Build 6000 (April 2019) New features Faster search and retrieval of file audit data with ADAudit Plus' all new DataEngine. Smoothen out log collection over WAN connections with the ability to deploy a client-side software agent. Get status reports and instant alerts on the current working state of ADAudit Plus to ensure round-the-clock availability. Copy alert profiles and scheduled report templates to quicken creating customized reports and alerts. Enhancements Active Directory risk assessment reports
Hotfix 8118 released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below are the list of Issue fixes and Features. Issues fixed in 8118 SD-41662: In IE 9, Group field will go blank after selecting the Requester name in the new Incident page. SD-47432: Report Schedule gets deleted when report is updated by other Technician. SD-47305: Right navigation button under 'Manage Custom View' is missing in Chrome Browser.
Hotfix 7918 released
Dear Customers, Today we have released our new hotfix 7918. You can download the hotfix from the below URL, http://www.manageengine.com/products/support-center/service-packs.html Some of the awaited features are available in this release like Schedule Data Archiving Enhancement in the Survey (Additional criteria can be included for sending surveys) Account and Contact swapping in the Request form (Based on the Account selection, associated Contacts will be listed) Complete list is available from
Introduction of Project Management in ServiceDesk Plus!!!!
Dear all, We are planning to introduce Project Management to the application and appreciate your valuable comments on the same.Here below mentioned are few points on the features being brought in. * Project will have multiple milestones. * Milestone will have multiple tasks * Tasks can have multiple sub-tasks( sub-task not allowed to have another sub-task). * Time Spent entries for tasks. * Recent updates under your permitted scope(allowed projects or milestones).
OpManager Service Pack 9400 released!
Hi, We are very pleased to inform everyone that we have released our Service Pack 9400 today. You can download the service pack from our website, http://www.manageengine.com/network-monitoring/service-packs.html The jre for OpManager 9400 (& onward) has been upgraded to version 1.6 and you can find the respective download and instructions on the link given above. Netflow Plugin Upgrade: Upon upgrading OpManager to 9400, the Netflow plugin should also be upgraded to it's latest build 9700. Download
Upgrade Pack 10000 is released !
Hi All, The latest release of OpManager version 10000 is ready for you from last week ! We are happy to bring you the following most important features and lots of Bug fixes: New Features Applications Monitoring Plugin : OpManager now includes applications monitoring plugin for in-depth monitoring of mission critical applications that include SAP, Websphere, Sharepoint, etc. This helps you gain visibility into application performance also. Hardware Health Monitoring : OpManager now supports
Enhancements post 8.1 version !!!
For those who have missed out on the feature's introduced post 8.1 release,here's a glance!!! Adding images just got easier in ServiceDesk Plus,you can now just copy and paste the images onto the Rich Textbox area. You can now import single user/multiple users from Active Directory specifying their loginnames separated with comma's. Hide your private conversations on the Requests from the Requester's. Timespent on a Request is now calculated on Resolved and Closed status. You have now
Hotfix 7917 released
Dear Customers, Today we have released the hotfix 7917 Hotfix can be downloaded from the below link http://www.manageengine.com/products/support-center/service-packs.html List of new features and the issues fixed in this hotfix details are available from the below link https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7917 Click here for the upgrade instructions Thank You. Regards, Arun SupportCenter Plus
Request View Page Enhancements
Hi All, The following are the Request View page prototypes. Please find the screen shots attached below. Header All types of request status can be changed from "Status" menu on top. Request Sender (Contact & Account details) actions can be on a hover popup to make the header lighter. Request SLA compliant status can be shown in the header itself (eg., First Response time is overdue) To navigate easily between requests "Next" and "Previous" buttons are given on top Description Made it compact with
Manage Mac OS using Desktop Central - Beta Available
Desktop Central adds support for managing computers running Mac OS. The initial version will include the Asset Management functions for Mac including Hardware & Software details, Software License Management, Inventory Alerting, and more To download the Beta version, visit http://beta.desktopcentral.com See this Video for the steps to setup Mac OS management
SupportCenter Plus 7915 released
Dear Customers, We have released 7915 (exe/bin) with PostgreSQL 9.2.1 as a default database from this build.Service pack (ppm) will be available soon. Here you can download the installation files http://www.manageengine.com/products/support-center/download.html From this build 7915, our application will be bundled with PostgreSQL as a default database instead of Mysql. Existing customers using with Mysql datbase can continue with the same database. Thank You. Regards, Arun SupportCenter
Latest Java Updates are supported in Desktop Central
The latest java updates, released last Friday, can now be installed on multiple computers using Desktop Central. The details of the patches are given below: JRE 7 Update 13 32bit JRE 7 Update 13 64bit JRE 6 update 39 32bit JRE 6 Update 39 64bit In addition to the above patches, you will also be able to use Software Deployment module to install the following: Java SE Development Kit 6 Update 39 (64-bit) Java SE Development Kit 6 Update 39 Java SE Development Kit 7 Update 13 Java SE Development Kit
Hotfix 7916 released
Dear Customers, Today we have released our hotfix 7916. Here you can download the service pack http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and features available in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7916 Thank You Regards, Arun SupportCenter Plus
Hotfix 7914 released
Dear Customers, We have released the hotfix 7914 today. Refer the below link to know the list of issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7914 Here you can download the hotfix 7914 http://www.manageengine.com/products/support-center/service-packs.html Refer the below link to find the upgrade instrcutions http://www.manageengine.com/products/support-center/faq.html#upgradeservice Thank You Regards, Arun SupportCenter Plus
Hotfix 7913 Released
Dear Customers, We are happy to release our next hotfix 7913 today Please download the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html New features and issues fixed in this hotfix list is available here Click here to find the upgrade instructions Thank You. Regards, Arun SupportCenter Plus
SupportCenter Plus - iPhone app released today
Dear Customers, We are glad to release the iPhone app for SupportCenter Plus. Download the app and Connect to our application from your iPhones For more information, refer the below link http://www.manageengine.com/products/support-center/iphone.html Regards, Arun SupportCenter Plus
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