Please avoid upgrading to 8115 until further notice!!! ( Issue resolved in 8116 )
We have identified a major issue with Active Directory Authentication in 8115 where the users are not able to login with their AD credentials. We are analyzing the issue and will update you soon. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
Hotfix 8115 released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the list of Issues fixed and Features Issues fixed in 8115 (Released on: 18th October, 2012) SD-47474: Performance enhanced while loading large data when configuring Custom filter and Report. SD-47415: If only default request template is enabled for requester, then 'Report an Issue' link is not shown in self service portal has been
Hotfix 7912 released
Dear Customers, We have released our new hotfix 7912. Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of features and issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7912 Please take a backup before the upgrade Thank You. Regards, Arun SupportCenter Plus
Service Pack 9.2 Released
Hello Everybody, We are glad to announce the release of Service pack 9.2 with the much awaited features and enhancements. Its a big list. So take your time to through them, make sure you plan your upgrade as soon as possible and get the most out of OpManager. New Features IPAM Plugin: IP Address Management plug-in helps you manage your IP Address. It also includes Switch Port Mapper to identify the switch port to which a device is connected. Discovery Rule Engine: Automate actions such as adding
Applications Manager Team at Oracle OpenWorld 2012
Meet the Applications Manager Team at Oracle OpenWorld 2012, to be held between Sep30-Oct04 2012, at the Moscone Center in San Francisco, California. Oracle OpenWorld is the leading global educational and networking event held each year for Oracle technologists, customers, and partners. At the show, we will be showcasing our applications performance monitoring capabilities which includes Oracle applications like the Oracle E-Business Suite, Oracle and MySQL databases, Oracle AS andOracle WebLogic
Hotfix 8114 Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the list of Issues fix and Features Issues fixed in 8114 (Released on: 18th September, 2012) SD-39375 : After deleting all the filters on an existing report , it is not possible to add some new filters as the + button no longer appear has been fixed. SD-47234 : The permissions "Editing closed Requests" and "Editing/Deleting own
Hotfix 8111 Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the list of Issues fix and Features Issues fixed in 8111 (Released on: 31st August, 2012) SD-46805 : The request description and conversation description would be displayed in Left to Right(LTR) mode instead of Right To Left(RTL) mode when the language settings is set to Arabic or Hebrew. SD-46703 : When merging requests from request
ManageEngine NetFlow Analyzer 9.7 Build 9700 released!
We are glad to announce the release of NetFlow Analyzer 9.7 Build 9700. We take this opportunity to thank all our customers and users for their feedback and the continued support. Following features are the highlights of this release: 1) Support for IP SLA Video Operations. * IP SLA - Video operations acts as a stress tester on the network. One can validate the effect of rich media applications on the performance of other applications on the network. This helps a great deal in ensuring that the
SupportCenter Plus Roadmap
Dear Customers, We have updated our product Roadmap list, please refer the link below http://www.manageengine.com/products/support-center/roadmap.html A tentative release date is marked along with the features. For rest of them , we will update the time frame later. Regards, Arun SupportCenter Plus
Free ManageEngine PingTool 3.0 - iPhone Native App Release
We take immense pleasure in announcing the release of Free ManageEngine PingTool 3.0 - iPhone Native App for Server monitoring. What's new in version 3.0 DNS Lookup gives details of IP Address, MX Records, SOA record, NS Records and TXT Record of the websites Monitors the website performance and plots response time in an elegant graphical view. DNS Records and the Response Time of websites can be viewed from the HostList view. Servers and websites can be added for monitoring from the host list view.
DeviceExpert @ ManageEngine User Conference - Las Vegas!
DeviceExpert Product Training @ ManageEngine User Conference - Las Vegas Oct 09-11, Monte Carlo Resort Hi, We are glad to announce our next big event in the US - ManageEngine User Conference 2012 - in Las Vegas between October 9 and 11. Larger Gathering. World-Class Venue. 3 Power-Packed Days. In-depth Technical Sessions. And A Lot Of Fun! A singular, uniquely-purposed symposium for the valued ManageEngine community. An exclusive training session to equip users with the knowledge to work with DeviceExpert.
Free IPv6 Webinar from ManageEngine NetFlow Analyzer and Inside Products
We are glad to announce our upcoming educational webinar series on 'IPv6 addressing' in association with Inside Products, a company that offers IPv4 and IPv6 solutions through consulting, classes and products. The IPv6 educational series consists of 2 sections (viz.) 'Introduction to IPv6 addressing' and 'IPv6 Transition Techniques'. The first section, 'Introduction to IPv6 addressing' will deal with the fundamental aspects of IPv6 addressing that will enable attendees appreciate the real value
Free ManageEngine SNMP MIB Browser Android application released
Dear All, We take the immense pleasure to announce the release of Free ManageEngine SNMP MIB Browser Android Tool, a tool to view the MIB data of the SNMP enabled devices, developed using WebNMS SNMP API for Android. Key Features : Support to load any MIBs and fetch MIB data. Support to fetch MIB data in any versions of SNMP(v1, v2c, v3) from agents implemented by any vendors. Separate user interface to configure agent parameters. Separate user interface to configure and view v3 user credentials
ManageEngine® Firewall Analyzer 7.4 Released
ManageEngine® Firewall Analyzer 7.4 Released We are happy to announce the release of ManageEngine Firewall Analyzer 7.4 (GA) Download Standalone Edition Distributed Edition Existing Customers Existing users can seamlessly migrate from 7021/ 7020 build to the 7400 release build. Download the Service Pack. What's new in this release? 7.4 - Build 7400 - Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release
Hotfix 7910 released
Dear Customers, We have released our new Hotfix 7910 Please download the service pack from the following link http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features included in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7910 Thank You. Regards, Arun SupportCenter Plus
Manual mode download of Java Update
Hi all, Greetings from Desktop Central Technical Support Team. A quick intermittent update on the Java download issue. Recentrly Oracle has introduced License Agreement acceptance while downloading the product. This is causing the issue with Java downloads. Desktop Central team is working on this to handle it. However, during that time you can deploy the recent Java patches as prescribed below. Step1 : Please download the executables from the URL given below http://www.oracle.com/technetwork/java/javase/downloads/jre-7u4-download-1591157.html
Post your requirements for Network Management Tools
We are currently in the requirements gathering phase for the next release of OpUtils. For the next release, we have planned to include more tools in the Network Monitoring / Management area in addition to the enhancements to the existing tools. Your input would be greatly appreciated in the following areas: 1. Tools that you would require to get the details about your network devices. 2. Enhancements to the existing tools to meet your specific needs 3. Any other additional features like scheduling,
Upgrade Pack 9101 is available now
Hi All, This upgrade pack is mainly for the problems in CLI(Telnet/SSH) based monitoring. Here are the short list of issues that are addressed. Data collection issue for CLI based monitors has been fixed Unable to apply the license if generated with unique id is resolved. Blank report generation issue for interface at-a-glance report in PDF format is now fixed. Upgrade pack is available here and it can be applied only on top of 9100 build. Gabriel Team OpManager Network Monitoring Software
Hotfix 7909 released
Dear Customers, Today we have released our new Hotfix 7909 Please download the service pack from the following link http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features included in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7909 Thank You. Regards, Arun SupportCenter Plus
Hotfix 7908 released
Dear Customers, Today we have released our new Hotfix 7908 Here you can download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features included in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7908 Thank You. Regards, Arun SupportCenter Plus
NFA Professional Edition - Performance tuning tips
We sometimes hear from our customers that the client response is slow and the reports are taking longer time to get generated. Database tuning: The database parameters for NetFlow Analyzer are tuned to work well with 1 GB of RAM and in cases where you are running with more RAM on 32 Bit or 64 Bit server, you can easily tune the MySQL parameters to extract better performance. This can result in SIGNIFICANT improvements in the client response. These parameters can be set in startDB.bat file present
ServiceDesk Plus Hotfix 8026 Released
Dear Users, Hotfix over 8000 is released ( 8026 ). And you can refer to the enhancement / issues fix included into this hotfix from the blow link. http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 README content : Enhancements in 8026 : Request SDF-44926 An SDP API reference implementation is provided to generate tickets in SDP via API. Custom implementations can be written to perform specific tasks and API implementation can be invoked to create tickets in SDP. An SDP server
Fix: Google Maps issue for NetFlow Analyzer
Many of you who use or installed NetFlow Analyzer BUILD 9600 must have noticed that the Google Maps feature had stopped working. This happened because NetFlow Analyzer was using Javascript API Version 2 and Google decided to deprecate this version with the introduction of Javascript API Version 3. You can view details of this from the below link: https://developers.google.com/maps/documentation/javascript/ NetFlow Analyzer BUILD 9600 now supports Javascript API Version 3 through a feature pack so
ServiceDesk Plus Hotfix 8025 Released
Dear Users, Hotfix over 8000 got released, this contains the fix for the below issue. (README) SD-44937 : Unable to add request by requester from self-service portal using the template where text additional field with default value and restriction for the requester to view alone has been fixed. Hotfix upgrade pack can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Please refer to the below link on the instruction to apply the hotfix ppm. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Service Pack 9.1 Released.
Hi Everybody, We are happy to announce the release of Service Pack 9.1 (9100) for OpManager 9.0 Feature Enhancements: Major enhancements have gone into the Map Maker which includes curved lines, localized names, customized line thickness, easy drag-drop etc. The long-awaiting option to export and import device templates and share them with the community, is now available. The shared device, workflow, and script templates are listed under the RESOURCES tab in our forums. The shared template are validated
Password Manager Pro 6.5 Released
We are glad to announce the release of Password Manager Pro 6.5 (build 6502). We take this opportunity to thank all our customers and users for their feedback and the continued support. This release offers many exciting features, including HTML5-powered, first-in-class remote login mechanisms, secure, offline access to passwords with auto sync to mobile devices and a host of other enhancements. Issue faced in launching PMP web-interface in Firefox 11 has also been fixed. List of New Features / Enhancements
Release Updates 2012
Dear Customers, This year Release updates will be posted in this forum. Our Product Roadmap details will be available from the following link http://www.manageengine.com/products/support-center/roadmap.html Next Hotfix Issue fixes and Enhancements can be tracked from the below link https://supportcenter.wiki.zoho.com/next---features---issues.html Regards, Arun Supportcenter Plus
Barracuda NG Firewall firmware 5.2.3 now supports IPFIX export
Barracuda announced the release of Barracuda NG Firewall firmware 5.2.3 and the good news for us is the inclusion of IPFIX support. View the announcement from Barracuda product blogs below: http://blog.barracuda.com/pmblog/index.php/2012/03/14/barracuda-ng-firewall-5-2-3-firmware-released-2/ For complete release notes on this firmware and to know about IPFIX export, check the link below: http://www.barracuda.com/ns/downloads/Other/Barracuda-NG-Firewall_ReleaseAndMigrationNotes_5-2-3.pdf ManageEngine
8024 : Hotfix Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been fixed in this Hotfix [8024] http://www.manageengine.com/products/service-desk/readme-8.0.html ( Kindly refresh your browser page, if the build number shown in the page is older, and the page might be served from the cache ). Also, please refer to the below link for the steps to install
Hotfix 7907 released
Dear Customers, Today we have released our new Hotfix 7907 Customers who are in 7906 are facing an issue with HTML content for all the incoming mail Requests and its fixed in this Hotfix. Here you can download the Hotfix 7907 http://www.manageengine.com/products/support-center/service-packs.html Regards, Arun SupportCenter Plus
Hotfix 8020 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been went in this Hotfix [8020] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Issue Fixed in 8020 (Released on: 29tht November,
Hotfix 7906 released
Dear Customers, Today we have released our new Hotfix 7906 , please upgrade your application to 7906. Features included and issues fixed list is available from the following link https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7906 Here you can download our Hotfix 7906 http://www.manageengine.com/products/support-center/service-packs.html Thank You. Regards, Arun SupportCenter Plus
ManageEngine NetFlow Analyzer 9600 released!
Team NetFlow Analyzer is glad to announce the release of NetFlow Analyzer 9600. The new features include: 1) Enhancements in Advanced Security Analytics Module * IPV6 support * Anomaly detection based on source and destination network * 'Ignore events' option for all resources 2) Multicast IP Traffic reporting * IP Multicasting allows a host to send packets to a specific group of hosts 3) Mediatrace OnDemand * Analyze media flow (TCP and RTP), on the go. * No pre configuration
API for IP Address Management
We are pleased to announce the availability of API for accessing the IP Address Manager data from OpUtils. This means you can programatically connect to the OpUtils database to fetch the details of your IP Space. The initial version will let you get the following details: Summary of all you Subnets Summary of a specific Subnet Details of all IP Addresses of a Subnet Details of a Specifc IP Address Details of a range of IP Addresses The information will be provided in an easy-to-interpret XML format.
ManageEngine - Free XenServer Health Monitor Tool Release.
We take immense pleasure in announcing the release of ManageEngine Free XenServer Health Monitor Tool 1.0. ManageEngine Free XenServer Health Monitor is a lightweight and powerful, Windows-based tool that helps administrators in monitoring the performance/health of Citrix XenServer and the virtual machine instances deployed in that server. This tool makes the job (monitoring XenServer) easy by fetching important performance metrics like CPU Usage, Memory Usage, Rx/Tx parameters and disk read/write
Free ManageEngine PingTool 2.0 - iPhone Native App Release
We take immense pleasure in announcing the release of Free ManageEngine PingTool 2.0 - iPhone Native App for Server monitoring. Highlights of Version 2.0 * Trace-route websites and servers. * Shows number of hops packet takes to reach destination server. * Gives Round trip time in a elegant graphical view. * From Host list view, you can ping servers continuously. The Free ManageEngine PingTool App is now available in the iTunes store at, http://itunes.apple.com/app/manageengine-pingtool/id460362949?mt=8
Hotfix 9011 Released
Dear All, We have released a Hotfix (build 9011) which need to be applied on only on top of 9010 build. Few customers faced some issues during upgrade and are addressed in this hotfix. They are SMS server setting configuration breakage issue is fixed. The custom TCP service monitors are now displayed properly after the upgrade. An issue in creating statsdata–<date> (to store daily raw data) table at times, is now fixed. Notification profiles related DB restoration issue has been fixed now If OpManager
Release Updates 2011
Dear Customers, This year (2011) release updates will be posted in this forum. Release Updates 2010 forum will be locked. Regards, Arun
Hotfix 7905 released
Dear Customers, We have released our new Hotfix 7905 Here to download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and feaftures included in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7905 Thank You. Regards, Arun SupportCenter Plus
ManageEngine ® Firewall Analyzer 7.2 Released
ManageEngine ® Firewall Analyzer 7.2 Released We are glad to announce the release of ManageEngine Firewall Analyzer 7.2 (GA) Download Standalone Edition Distributed Edition Read More What's new in this release? 7.2 - Build 7021 - Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Collector Server The general features available in this release include, Collector Server contains all the features of Firewall Analyzer Standalone Edition 7.2 - Build 7021 - Standalone
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