Hotfix 8111 Released

Hotfix 8111 Released

Dear Users,
 
Hotfix over 8100 has been released and can be downloaded from the below link.

http://www.manageengine.com/products/service-desk/service-packs.html

Below is the list of Issues fix and Features 

Issues fixed in 8111 (Released on: 31st August, 2012)

  1. SD-46805 : The request description and conversation description would be displayed in Left to Right(LTR) mode instead of Right To Left(RTL) mode when the language settings is set to Arabic or Hebrew.
  2. SD-46703 : When merging requests from request list view, alert message will inform which request will be made as parent request.
  3. SD-46665 : While archiving, request id at the time of merging the request is not retained.
  4. SD-46580 : Exception while creating a custom filter with criteria having more than 300 characters has been fixed.
  5. SD-46879 : Technicians with restricted access to view only the associated sites, are able to view all the sites under the Asset and CMDB modules.
  6. SD-46734 : Site field shown in text box lists the sites which are marked not for further usage has been fixed.
  7. SD-46741 : Script error on selecting the site and then a technician in the technician calendar has been fixed.
  8. SD-46751 : In Standard and Professional edition, clicking 'Cancel' in user / asset CSV import wizard page throws exception.
  9. SD-46754 : In Standard and Professional edition, clicking 'Cancel' in Admin > Support Group > Edit of a support group throws exception.
  10. SD-46745 : Hong Kong added to the list of countries in the Admin > Site > Add New section.
  11. SD-46194 : In Standard and Professional edition, exception while trying to do a CSV import of requesters.
  12. SD-46290 : Unable to update the requester additional fields through servlet API.
  13. SD-43159 : Issue in Service Request Approval/Rejection when Department Head is marked as one of the approvers has been fixed.
  14. SD-45625 : Wrong Notification sent to the Editor when an already edited Service Request is Closed has been fixed.
  15. SD-47165 : If the user is not logged into SDP, clicking the task link in task notification will throw a tasks/images/spacer.gif not found error.
  16. SD-41383 : Cannot delete workstations with huge audit history.
  17. SD-45818 : Technicians with Asset full role with Scan Now option enabled cannot do a "New scan" in workstation listview.
  18. SD-46528 : Cannot fetch OS name and hardware details in Solaris machine due to non-bash shells.
  19. SD-46543 : Software not fetched during importing of japanese linux scanned xml.
  20. SD-46615 : Hardware details not fetched during importing of linux scanned xml.
  21. SD-46624 : More threads waiting for getting printer's server name during bulk scanned xml import.
  22. SD-44910 : Software CI gets deleted from list view, while removing any of its relationships.
  23. SD-46730 : When scanning a VM, its relationship with VMHost is lost.
  24. SD-46736 : Problem with scanning linux machine if the output for uname -s returns in 2 lines.
  25. SD-46739 : While scanning a linux machine, if the port 9090 is open, trying to scan via agent and stopped instead of proceeding to linux scan.
  26. SD-46313 : Installed column becomes zero after applying licenses in Software details page.
  27. SD-44051 : Date format is not personalized in Purchase Order non-login page.
  28. SD-45922 : Inventory data will be lost while moving from workstation product to server product.
  29. SD-46344 : Purchase Order attachment not accessible in non-login page.
  30. SD-46346 : The message displayed after approving or rejecting a Purchase order has been modified.
  31. SD-46709 : While scanning ESX Virtual Machine, VM's alias name is fetched instead of VM host name.
  32. SD-46755 : Audit reports are not site based.
  33. SD-46904 : Workstation name changed to ipaddress during scheduled scan.

New Features in 8111

  1. SDF-21573 : Earlier when a request is assigned or pickedup by two/more technicians at the same time, the latest technician would be saved. Now, in such cases, a dialog box indicating the conflict requests would be displayed based on which the technician can decide whether to assign/pickup or cancel the operation.
  2. SDF-36164 : In scheduled backup configuration section, an option is included to configure deleting scheduled backup data.
  3. SDF-46795 : Earlier, the responded time for a request would be set only when a reply is made. Now an option to set the responded time when a note is added is also provided.
  4. SDF-46860 : Technicians can be restricted to edit 'Closed' tickets by assigning them a new restriction permission 'Editing Closed Requests' in the roles section.
  5. SDF-46861 : Technicians can be restricted to delete notes by assigning them a new restriction permission 'Edit / Delete own notes' in the roles section.
  6. SDF-46613 : Service tags can be imported while receiving workstations/servers in Purchase Order.
  7. SDF-46784 : Apart from SDAdmin,non-admin technicians can also create query report by enabling fine grained authorization check "Create Query Report" while adding or editing a role.
  8. SDF-31535 : Ability to perform remote control using other tools like Windows Remote Desktop, VNC, Team Planner, DameWare etc

Please refer to the below link for the steps to install the patch. 

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Srikrishnan
ServiceDesk Plus.

                  New to ADSelfService Plus?