Dear Users,
Hotfix over 8100 has been released and can be downloaded from the below link.
http://www.manageengine.com/products/service-desk/service-packs.html
Below is the list of Issues fix and Features
Issues fixed in 8111 (Released on: 31st August, 2012)
- SD-46805 : The request description and conversation description would be displayed in Left to Right(LTR) mode instead of Right To Left(RTL) mode when the language settings is set to Arabic or Hebrew.
- SD-46703 : When merging requests from request list view, alert message will inform which request will be made as parent request.
- SD-46665 : While archiving, request id at the time of merging the request is not retained.
- SD-46580 : Exception while creating a custom filter with criteria having more than 300 characters has been fixed.
- SD-46879 : Technicians with restricted access to view only the associated sites, are able to view all the sites under the Asset and CMDB modules.
- SD-46734 : Site field shown in text box lists the sites which are marked not for further usage has been fixed.
- SD-46741 : Script error on selecting the site and then a technician in the technician calendar has been fixed.
- SD-46751 : In Standard and Professional edition, clicking 'Cancel' in user / asset CSV import wizard page throws exception.
- SD-46754 : In Standard and Professional edition, clicking 'Cancel' in Admin > Support Group > Edit of a support group throws exception.
- SD-46745 : Hong Kong added to the list of countries in the Admin > Site > Add New section.
- SD-46194 : In Standard and Professional edition, exception while trying to do a CSV import of requesters.
- SD-46290 : Unable to update the requester additional fields through servlet API.
- SD-43159 : Issue in Service Request Approval/Rejection when Department Head is marked as one of the approvers has been fixed.
- SD-45625 : Wrong Notification sent to the Editor when an already edited Service Request is Closed has been fixed.
- SD-47165 : If the user is not logged into SDP, clicking the task link in task notification will throw a tasks/images/spacer.gif not found error.
- SD-41383 : Cannot delete workstations with huge audit history.
- SD-45818 : Technicians with Asset full role with Scan Now option enabled cannot do a "New scan" in workstation listview.
- SD-46528 : Cannot fetch OS name and hardware details in Solaris machine due to non-bash shells.
- SD-46543 : Software not fetched during importing of japanese linux scanned xml.
- SD-46615 : Hardware details not fetched during importing of linux scanned xml.
- SD-46624 : More threads waiting for getting printer's server name during bulk scanned xml import.
- SD-44910 : Software CI gets deleted from list view, while removing any of its relationships.
- SD-46730 : When scanning a VM, its relationship with VMHost is lost.
- SD-46736 : Problem with scanning linux machine if the output for uname -s returns in 2 lines.
- SD-46739 : While scanning a linux machine, if the port 9090 is open, trying to scan via agent and stopped instead of proceeding to linux scan.
- SD-46313 : Installed column becomes zero after applying licenses in Software details page.
- SD-44051 : Date format is not personalized in Purchase Order non-login page.
- SD-45922 : Inventory data will be lost while moving from workstation product to server product.
- SD-46344 : Purchase Order attachment not accessible in non-login page.
- SD-46346 : The message displayed after approving or rejecting a Purchase order has been modified.
- SD-46709 : While scanning ESX Virtual Machine, VM's alias name is fetched instead of VM host name.
- SD-46755 : Audit reports are not site based.
- SD-46904 : Workstation name changed to ipaddress during scheduled scan.
New Features in 8111
- SDF-21573 : Earlier when a request is assigned or pickedup by two/more technicians at the same time, the latest technician would be saved. Now, in such cases, a dialog box indicating the conflict requests would be displayed based on which the technician can decide whether to assign/pickup or cancel the operation.
- SDF-36164 : In scheduled backup configuration section, an option is included to configure deleting scheduled backup data.
- SDF-46795 : Earlier, the responded time for a request would be set only when a reply is made. Now an option to set the responded time when a note is added is also provided.
- SDF-46860 : Technicians can be restricted to edit 'Closed' tickets by assigning them a new restriction permission 'Editing Closed Requests' in the roles section.
- SDF-46861 : Technicians can be restricted to delete notes by assigning them a new restriction permission 'Edit / Delete own notes' in the roles section.
- SDF-46613 : Service tags can be imported while receiving workstations/servers in Purchase Order.
- SDF-46784 : Apart from SDAdmin,non-admin technicians can also create query report by enabling fine grained authorization check "Create Query Report" while adding or editing a role.
- SDF-31535 : Ability to perform remote control using other tools like Windows Remote Desktop, VNC, Team Planner, DameWare etc
Regards,
Srikrishnan
ServiceDesk Plus.
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