Issues fixed in 8115 (Released on: 18th October, 2012)

1. SD-47474: Performance enhanced while loading large data when configuring Custom filter and Report.

2. SD-47415: If only default request template is enabled for requester, then 'Report an Issue' link is not shown in self service portal has been fixed.

3. SD-46545: Problem in viewing the request created through Email Command with new requester having name and email id has been fixed.

4. SD-47512: Asset audit history gets deleted if scheduled audit history enabled in scan settings.

5. SD-47506: Department head field is not shown on Department details page in Professional edition has been fixed.

6. SD-47312: Request bulk edit throws Null Pointer Exception in Standard edition has been fixed.

7. SD-47406: Download attachment not working for one which is added at the time of modification in License Agreement has been fixed.

8. SD-42511: Request created via email with traditional chinese charaters displayed as junk has been fixed.

9. SD-47293: Problem in editing technician containing more than 20000 groups across sites has been fixed.

New Features in 8115

1. SDF-24512: Resolved time of a request will set when request is moved to resolved status. Timespent will be calculated when a request is moved to resolved or closed status.

2. SDF-47393: Support for additional operations in REST API. The following new operations are supported.

   • Technician:
     • GET ALL Technicians
   • Admin:
     • GET and GET ALL operations for the following “admin” configurations - Status, Level, Impact, Urgency, Priority, Category, Subcategory, Item, Request template.
     • GET ALL Support group
   • Request:
     • ADD Attachment, GET Conversation and GET ALL Conversations.

3. SDF-40086: Technician role scoping will be applied when viewing Tasks from Home section. If the technician has restricted role (Site restriction, Group restriction, Assigned to self), then Tasks allowed for the technician role alone will be shown in Home Tasks section.

4. SDF-47366: Ability to mark Request first response time when adding Notes from Request list view.

5. SDF-47689: Mobile devices information scanned in ManageEngine Desktop Central can be accessed from ServiceDesk Plus web client (when SDP - DC integration is enabled)

6. SDF-47690:ServiceDesk Plus Technician can initiate chat session to Requester through Chat feature available in ManageEngine Desktop Central (when SDP - DC integration is enabled).