Dear Users,

Hotfix over 8100 has been released and can be downloaded from the below link.
http://www.manageengine.com/products/service-desk/service-packs.html

Below are the list of Issue fixes and Features.

Issues fixed in 8118

1. SD-41662: In IE 9, Group field will go blank after selecting the Requester name in the new Incident page.

2. SD-47432: Report Schedule gets deleted when report is updated by other Technician.

3. SD-47305: Right navigation button under 'Manage Custom View' is missing in Chrome Browser.

4. SD-47291: CI Type field shown in Technician and Requester Details Page for Standard Edition / Professional Edition has been removed.

5. SD-26166: In IE when a new request is created through webform, with user having multiple white spaces in their name, it prompt for new user addition.To address this, we have removed multiple white spaces present in the user name while adding users into servicedeskplus.Existing user names having multiple white spaces will be replaced with single space.

6. SD-47113: Possible vulnerability during the delete operation of Category / Sub Category / Item by manually modifying the parameters

7. SD-48073: Under Admin -> Backup Schedule settings, when the backup delete interval is greater than 24 days, the recent backup data are also getting deleted.

New Features in 8118

1. SDF-48100: Support to paste images from Clipboard to the Rich text area. This support will be available in places like new / edit request, new / edit problem, new / edit change, new / edit solution, change implementation section, problem analysis section, request resolution and signature settings.

2. SDF-47685: Option to import selected users from the Active Directory based on login name of the user.

3. SDF-46880: Option to mark a conversation as private / public. Public conversations will be visible to requesters also where as private conversations will be visible only to technicians

Regards,
Shanmugam PL
ServiceDesk Plus Team