DC Agent - GPO Install Not Working
Hi, I'm trying to install the Desktop Central Agent via GPO but it's not working. I have followed these instructions: https://www.manageengine.co.uk/desktop-management-msp/agent_installation_windows_gpo_msp.html The files are all in the same folder on my network share and the VBS file is also in the Sysvol folder. The computers have permissions to the network share. In the install log on the client, the last line says 'MainEngineThread is returning 2'. Event Viewer doesn't tell me much either Any
Report for any version of software
I want to run a software report to show all pc with specific software. I can use the current inventory report computers w/without software but one of the software I want to report on shows multiple versions. The software name is ICQ. I want to show what computers have this on it regardless of the version. But the problem is that right now if I want to do this I would have to select over 11 versions of the software wich the way the reporting is designed means I have to keep adding additional criteria
Managing patch deployment via API
Would it be possible to extend REST API, so it would be possible to initiate patch deployment with it?
Patch detection logic issue - MS14-059: Security update for ASP.NET MVC 2.0
Hi everyone Just a heads-up for everyone who uses Desktop Central as the main source for Windows Updates. The following 4 year old security patch is not detected by Desktop Central's patch detection logic: MS14-059: Description of the security update for ASP.NET MVC 2.0: October 14, 2014 https://support.microsoft.com/en-us/help/2993939/ms14-059-description-of-the-security-update-for-asp-net-mvc-2-0-octobe Patch ID 16314 The patch is definitely needed according to Microsoft Update and WSUS. I have
How to import image?
We have previously created an OSDI image on DC but needed to recreate the repository - how can I import this image back into DC? I have copied it into the new repository but it's not being detected. Many thanks
Google Chrome switched from 64-bit to 32-bit?
Hi everyone All our 64-bit Windows 10 PCs where 64-bit Google Chrome was installed somehow switched to 32-bit Google Chrome when the September patch (Google Chrome 69.0.3497.92) was deployed by Desktop Central. I only noticed it today when I wanted to approve the most recent Chrome update. I was confused that all our PCs were asking for the 32-bit patch instead of the 64-bit patch. I have opened a ticket but wanted to ask the community if anybody else is seeing this? Thank you. Regards Stefan
Unable to upgrade from 273 to any new version
Hi, I'm unable to upgrade our 273 version to 310 (or 290). I had no issues with previous upgrades. The database is located on a remote mssql server and the upgrademanager log file shows the following: Oct 21, 2018 1:27:08 PM [com.me.devicemanagement.onpremise.server.sql.MssqlExceptionSorter] [INFO] : Entered MSSQL Sorter Oct 21, 2018 1:27:08 PM [com.me.devicemanagement.onpremise.server.sql.MssqlExceptionSorter] [INFO] : SQLState: 23000 Oct 21, 2018 1:27:08 PM [com.me.devicemanagement.onpremise.server.sql.MssqlExceptionSorter]
Top five enhancements of the Windows 10 October 2018 update
If you're a tech enthusiast or just a Microsoft fan, you're probably aware that Microsoft releases two major software updates a year for Windows. Windows 10 version 1809 was just released and is the second update of 2018. This comes as an incremental update, bringing a number of small improvements to various features like the Snipping Tool, Clipboard, and SwiftKey. Of all the changes Microsoft has brought in to Windows 10 version 1809, here's a list of the top five enhancements that make it worth
Windows Server 2003 is not supported by Mozilla anymore.
Hi, we've got some older Windows 2K3 servers which were recently added to Desktop Central. When looking through the list of missing patches for these servers I noticed that Firefox ESR 60 is suggested which is wrong because Mozilla stopped supporting older windows releases recently and the last installable Firefox ESR version for theses system ist Firefox ESR 52. So please update your patch db ASAP to fix this issue.
HP machines may experience a blue screen error WDF_VIOLATION after installing HP keyboard driver (version 11.0.3.1)
Problem: There exists a known incompatibility issue with certain HP machines running on Windows 10 version 1803 and up, when installing the HP keyboard driver version 11.0.3.1 2, either manually or through Windows updates. This may result in a blue screen error: WDF_VIOLATION, after installation. Solution: Scenario 1 You have installed the driver and a restart is pending If you have installed the HP keyboard driver (version 11.0.3.1), and you are pending a restart, do not restart your device. Microsoft
Is it possible to use two desktop central servers with the same agent?
I currently have a 50 device licensed ME DC server on-prem. But I would like to have backup DC server on a remote server so I can still connect to some important clients when the on-prem server containing ME DC is down. ME DC provides a free license up to a certain number of clients and that would be a solution for my situation. But will it also use the same agents on the devices or install a new one on each one I add to to the backup ME DC server too? Is it possible to make this work?
Microsoft office 2013 deployment creation
I see that under software deployment there is documentation for how to create and deploy Microsoft office 2010 and 2016 but not 2013. Is the deployment of office 2013 supported in desktopcentral? If so can you point me to where I can find instructions to create a deployment?
[Security - CVE] Tomcat version of MeDC and MeDC MSP
Hello, Following these CVE : CVE-2018-8037 : http://mail-archives.us.apache.org/mod_mbox/www-announce/201807.mbox/%3C20180722090623.GA92700%40minotaur.apache.org%3E CVE-2018-1336 : http://mail-archives.us.apache.org/mod_mbox/www-announce/201807.mbox/%3C20180722090435.GA60759%40minotaur.apache.org%3E Can we know what is the actual versions of both MeDC products? Do you plan to release a quick fix? Thanks. Sylvain
Software Metering
I have added 2 different applications to the software metering. I can't get the metering to report. I have removed and re-added the rules for each of the software apps. I verified the Original File name is correct. Also these are software packages that I have manually added the packages to Desktop Central. I would't think that would make any difference but I don't know. Why would these software packages not report?
Install and Uninstall Management
Hi everyone, I am a novice in information technology, helping me: How to prevent installing and uninstalling software on the Agents? I have hidden Programs and Features in the Control Panel, but the software can still be uninstalled in C: \ and the start bar. I use Desktop Central server in the WORKGROUP model My agent uses windows 10.
Agents failing to update after updating server to DC 10.0.310
I've got a ticket going with support, but after I updated to 10.0.310 my agents are failing to update, making them unmanageable right now. More as I hear from support.
Unable to reach the Domain! Toshiba 91043
I just installed 91043 and in the inventory tab I now get the notice Unable to reach domain!, when i click on the details it shows it's http://support.toshiba.com. I can reach the website via broswer from the DC server, i've tried the "try connecting now" button multiple times now luck. any suggestions on how to get rid of this. thanks
DC OS Deployment - problem with duplicate Device ID
Today I tested DC OS deployment < and now I have problem with windows 10 and duplicate device ID. SID was generated during deploy but device id is stil the same on two pcs. And now ServiceDesk asset can see only one pc and changed pc name only. Is anyone can explain me how to prepare correct pc for image.
Forwarding Server Workstation/Server
if I use a VM of Windows 10, will that be able to handle the 300-400 clients that we have, or do I need to put it on a Windows Server OS?
Workaround for Filezilla Client Download Failure
Problem: Downloading Filezilla patches fail due to download link containing Hash Keys. Resolution: Follow the steps below to download Filezilla Updates and upload them to the patch store: Download the Filezilla Patch from the vendor site. Rename the downloaded file in the following format : <Latest Patchid>-<Latest Patchname> Download the patch "FileZilla_3.36.0_win32-setup.exe" and rename as 307981-FileZilla_3.36.0_win32-setup.exe Download the patch "FileZilla_3.36.0_win64-setup.exe" and rename
Latest Adobe patches still not available
Hi everyone Adobe released various updates for e.g. Acrobat Reader DC a few days ago. The security advisory (https://helpx.adobe.com/security/products/acrobat/apsb18-30.html) was posted on the 1st of October. Two days later and the updates are still not available in Desktop Central. Any ideas what the reason for this delay is? Regards Stefan
MDM Profile failed to install
I am trying to enroll an iPhone 4S with iOS 8.1.2 with Desktop Central 9 MDM. When I try to install the MDM profile, I get this error: "Profile Installation Failed - Profile Failed to Install" I am currently using Desktop Central 9 Server Build 9.0.1.03 with Service Pack 1.
Microsoft's October 2018 Patch Tuesday: What to expect!
Microsoft has recently released a bevy of updates in the recent October 2018 Patch Tuesday. Here are the details: New Security Bulletins : 2018-10 Security Only Quality Update for Windows Server 2008 (KB4463104) 2018-10 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4462915) 2018-10 Security Only Quality Update for Windows Server 2012 (KB4462931) 2018-10 Security Only Quality Update for Windows 8.1 and Windows Server 2012 (KB4462941) 2018-10 Cumulative Update for Windows
Forwarding Server install and what needs to be changed?
So currently we have DC server that has been working well, and works for what we need, but there are a dozen people who coming in and out of the local office. I am not sure what settings need to be changed on our current server for me to install the Forwarding server. Do I need to change the .local server to the full dc.domain.com (thats the name I plan on using for outside network) I do not have the .COM DC server inhouse so I cant make a .COM change on the inside, only for the outside network.
Forwarding Server setup stuck at "validate"
Our license expired (assets admin was on PTO, so we couldn't apply the new license in time) and our Forwarding Server somehow got 'de-provisioned'. We’re having to reinstall our forwarding server (“FS”) because (presumably) of the expiration of the license. It was only yesterday that we noticed our WAN agents were not communicating with the FS, and when we accessed it, it looked like the previous configuration no longer existed, so we’re in the process of reinstalling it. Running Wireshark on
Add site to internet explore local intranet
Is there was to push a configuration that would add a website to the local intranet zone in internet explorer. the manual way is internet options > security > local intranet >sites > advanced then enter website for the zone.
Linux patch management using ManageEngine - a child's play
Exciting news for Linux administrators! We now support most flavours of Linux - the latest extensions being Red Hat and CentOS, to go along with Debian and Ubuntu. Just cut the complexities involved in APT, YUM commands, and deploy patches hassle-free using ManageEngine Desktop Central! For a list of versions of Linux OS's supported, please refer here: https://www.manageengine.com/products/desktop-central/patch_management_supported_application.html To learn about configuring Red Hat settings in
First Install - Missing Patches, Time Problem, MSVCRT.dll issue, JRE problem, Multiple ME Products Problem
Hi, We have put Desktop central into production today and so far have 3 problems, emails have been sent to support, but thought someone may be able to help on here. We are running version 70106 1. After we ran the vun updater and scanned our Windows 2003 Server we pushed out all patches, then ran the scanner again to ensure there were none missed. After all patches were said to be installed we ran windows update and the following high priority updates were showing KB973917 KB973923 KB973924
DS setup to manage a private scope?
Is it possible to set up a distribution server to manage a private network that cannot see the main desktop central server? I tried adding an additional scope to a remote site, but didn't have any luck communicating a host I manually installed the agent on. Thanks.
Configuration failing for workgroup computers
We have several test Windows 10 computers that are on a domain with ManageEngine installed. We are able to send patches to them, and send/execute files on them with configurations. We also have Windows 10 systems that are in a workgroup. I am able to push the ManageEngine client to them, and install a patch with ManageEngine. The same configuration that works for a domain joined client fails for a workgroup client. The only difference between the domain and workgroup clients is that they use different
Draft - Download Failed Read KB
Good morning, sorry for my english. When i try to deploy patch the job fail with the message in subject, previously no. Any idea?
How does User Alerts calculate time to password expiration
We have a few users that are getting notified that their password is going to expire long before it is configured to alert them. I have the alert configured to start notifying 8 days before the expire date but a couple of users are getting the alert months before the expire date. How does it calculate the expiration date? Is there a way to fix this or do I need to just remove the alert?
OD Deployment Deployment Status clean up
How can i clean up (remove) the Deployment Status entry's for failed os deployments.
Desktop Central exe will not start
Hi, Windows 2012 Server ManageEngine Desktop Central Server and MEDC Server Component - Apache services are running but Desktop Central exe does not start - no error messages and nothing in Windows logs. How can I troubleshoot this? TIA Simon
We're deep in our trial of Desktop Central.
We're deep in our trial of Desktop Central. I'm seeing what I consider odd behavior on newly added windows machines. I add the DC client to a machine, and the first thing that happens is that for any applicable APD task, the machine goes into the "patching complete" state in APD no matter how many patches it has lined up. It then stays in that state until at least the next vulnerability DB update, and sometime after that runs patches. This can take up to almost a day unless I force the patches.
Time Incorrect in Desktop Central
Thie time in the Desktop central deploymnet is showing incorrect even though the server time is correct. It's exactly 1 hour behind. I can't find anywhere in the settings to change the time. Help please. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
Specify the order of configurations during user logon.
I see this question has been asked a couple of times. But I did not seem to be able to find any answer. I would like to have certain configurations run first when a user logs on. Basically prioritize them before any other configuration is run. Is this possible ? Thanks
Dependancies not being installed.
Good Afternoon, We have tried to install Windows KB4457144 (2018-9 Security Rollup for server 2008 R2) - ManageEngine patch ID: 25311 This patch has a dependency: KB3177467. If not installed installation can fail on 2008 R2 servers. This is not reflected in the patch database. Can that be corrected? This is a known issue in the patch release notes.
10.0.297 Desktop Central MSP Update
i updated from 10.0.283 to 10.0.297. After the update the web UI is incredibly slow. ive tried a couple service restarts, server restarts. Anyone else experience this ?
Microsoft Patch Tuesday updates for September 2018
Hello IT tech folks! New Security Bulletins : 2018-09 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4457145) 2018-09 Security Only Quality Update for Windows Server 2008 (KB4457984) 2018-09 Security Only Quality Update for Windows Server 2012 (KB4457140) 2018-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4457143) 2018-09 Cumulative Update for Windows 10 Version 1607
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