Inventory > Software > Filter-by drop-downs no longer working in build 90059
I just applied the latest hotfix 90059 to our Desktop Central server last Saturday. I noticed today that when I select the Inventory tab, then select Software in the left margin and pick any of the categories (or domains or types of software) from the filters, nothing happens. Inventory > Computers and Inventory > Hardware filters work fine. Just Inventory > Software no longer responds. We have two configured administrators, and this is the case for both. I've tried using both Chrome and Firefox
Desktop Central Server - Backup window
On my actual DC server, when I login, I have at least one "ManageEngine Desktop Central" window open (multiple windows if it has been more than one day since my last login) that has the Backup & Restore tabs. Just sitting there. I have automatic backups configured to backup to a different server. Most of the time the backups appear to be made and by using the popup Backup window I can put in my save location and click Backup and it is successful.. I don't understand why this window keeps popping
Windows Activation via KMS
We have just installed DC9 and have noticed that our new build windows computers will no longer activate with our KMS Service on Server 2012 having previously worked before setting up DC9 is ther anything that needs to be configured
Removing IP address from multiple IP Server
Hi, Our Desktop Central Server is currently configured with two IP addresses. The setting for the server IP address under Admin > Agent Settings > General Settings > Server IP address has an IP listed and the option to Automatically detect and save the IP Address change is checked. I'd like to remove one of the IP's on this server. If I have read the documentation correctly I should just be able to remove it and the restart the Desktop Central service on the server. This should then update the IP
Scope of management OU synchronization problem
I am running Desktop Central v90033. I have configured SoM to scan Active Directory for new machines every morning and automatically install the agent. I have noticed that SoM is finding computers that are not in an OU that I have specifically included in the configuration. If I select a parent OU in SoM, is that supposed to find machines in any of the OUs beneath it? If not, this appears to be a bug in the software.
prohibited software configuration
Is there any way of getting prohibited software configurations to not being removed from the list once the prohibited software has been removed from the network? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Installed Software Not Listed
After running an asset scan on a machine I look at the list of Installed Software and a specific application that I know is installed on the machine is not listed. This program is installed on all machines and it shows up on most but not all of the machines in the Installed Software list. I've found that if I uninstall and re-install the agent on those machines it quickly finds the missing application. Re-installing the agent on all affected machines is a poor solution so please let me know if there
Openn SSL & Apache Updates
Hello, Any idea as to when in DC openSSL will be updated to 1.0.1h or later and Apache be updated to 2.4.10 or later? My security team is on my back to get both updated or they will block my DC server. I have been a paid member using DC for years and I know that it takes time to make changes and test out those changes, especially with new packages like Apache. But, if you could please try and see if your development team can push out those two updates in a more timely manner, I am sure that would
Problems with Internet Explorer not showing up in Inventory
We've been running Desktop Central 8 (80354) for about three days, and I just noticed that our Inventory - Software (and Inventory Reports) are no longer showing Internet Explorer on nearly all of our Win 7 (x64) workstations. This includes IE v9, IE v10, and IE v11 (all x64). Under Patch Mgmt, IE is still showing up as installed on workstations, so this only seems to be impacting the Inventory area. We applied hotfix 80348 over the weekend and then hotfix 80354 on Monday morning, so it might be
Change user login account
Hi, Currently the system only allow one technician. May i know how can i add new user login and delete the old one?
Upgrade from DTC 8 to 9
We are currently using DTC 8 and I applied all of the patches through build 90046. When log into Desktop Central after the upgrade it still shows that I am on the original build as well as still on version 8. As of now it says I am still on build 80260. This is a screenshot of the applied patches. What am I doing wrong? This is the first time I have had to upgrade this software.
Agent Settings for Remote computers
At the moment when you configure the Agent settings for Desktop Central, it asks you to configure the IP address only. For laptops, which are frequently outside the firewalls, I would like to have the Desktop Central Agent be able to continue to connect to the server so that they can use it to submit tickets with screen shots without having to log in to VPN. Am I missing something configureable or would this be a wish list item?
last reboot
Is it possible or would you consider including the last reboot (date/time) in the scanned information from a workstation/server?
Inventory summary not up to date
Hi, I have noticed an issue over the last few days that the inventory summary will not update. I click generate summary, and it says it is successful. Unfortunately, after refreshing the error is still there. Computers still have old software in their inventory. It appears to update newly added software.
Where is download for 90044?
Today I was told to download hotfix 90044 for Desktop Central, but the download page only shows 90033. Where does one get 90044? Larry
Some basic options have disappeared from the control panel.
Hi, Since we have installed DesktopCentral MSP v. 9.0.0 with Build No.:90043, we realized that some options have disappeared from the control panel. First, logging with the customer admin user, there are no button to remove computers from the list. This option only appears with the admin user. Also, there aren't option to create dynamic groups neither the option to create a new configuration. Are there any patch to solve this or which solution? Thanks!!!
More granular privileges
At first glance, the following does not appear to be possible in the version I have installed, but I could be missing something. I currently have version 8.0.0, Build No. 80234 I am trying to limit more the ability of a user in DC to manage patches. For instance, I would like to create a User-defined role which allows only the following: Install Patch/Service Pack On Demand ScanningWhen I create a role, I can only define whether that role has Read or Write permissions to a module. Is it possible
Fix time setting on Desktop Central server
Can anyone help fix the time on my Desktop Central server? There is a post about running a java script, but it does not work. The post about this not working indicates to contact support. I did, but have not heard anything for a few days now. The server which this is running on has the correct time on it. However, the time stamp within the application is more than 3 hours in advance of real time. Thanks for any help you can provide. Chris
Possible to check NIC driver version?
Hi there. We need to update drivers for all PCs using a specific Intel NIC and driver version as there is a network-breaking bug. Is it possible to view this in Desktop Central? If so, how? Thanks!
Unable to upgrade to 90033
I am trying to upgrade from Desktop central 80295 to 90033 without much success. First, I tried upgrading from 80295 to 90002 using the upgrade pack. Once I did this, I tried starting the Desktop Central server and it just hangs in a 'Starting' state .. never starts or gives out an error. Next, I restored my 80295 from backup. Reinstalled the upgrade to 90002 using the upgrade pack, then immediately installed the 90033 hotfix. Tried starting Desktop Central, and again it just hangs (I waited about
Outlook profile
It would be nice to be able to configure an outlook profile the first time user logs in. thanks igorek
Internal DC Chat Room
Has there been any thoughts on adding a chat capability to DC? We have several technicians and it would be nice if there were a built in chat capability where we could all collaborate. I know there are chat programs available but we are limited to what we can use and what we are using now is being removed by our agency. Thanks, Mike
HotFIx 90033 fails
Hello, Hotfix 90033 fails on two servers with this error. "the pre invocation class returns a constant which is not supported.." now dc is not working... -Roei
After upgrade to 9, local authentication is default login
We just upgraded to the latest version and local authentication is the default box on the main login page. I've looked and we don't have any local authenticated users. We want the domain to be the default choice. It was working as intended before the upgrade. Please advise on a fix. Thanks.
Daily Notifications of 'Addition of Hardware Detected' on hardware that has already been detected.
Is there an article you can point me to so I can correct this? Every day I get a dozen of these notifications. I run about 50 Windows XP/7 workstations in a domain managed by Windows Server 2003. Desktop Central 9 build 90023 Kind Thanks. -brad
Apache 2.2.25 Update
Hello, I know that this has been discussed previously in the past, but I really need the version of Apache that Desktop central is currently using 2.2.22 to be upgraded to the latest 2.2.25. I have been using Desktop Central for years as a paid member and would be forced by my security team to uninstall it if Apache cannot be upgraded here soon. PLEASE see that this can be done in the very near future. I love using your product and do not want to have to stop using it due to Apache not being adequately
User Account for Scope of Management Issue
If I use a domain admin account for the SoM, I can install the agent and have computer automatically removed from Desktop Central when they are deleted from AD. This is great, except that it is against our policy rules to use a Domain Admin account for workstation products. We have a user account that is a local admin to all computers, but when I use that account, everything fails (agent can't install, computers aren't removed, etc). Does this users need any special rights, like delegated authority
What browsers work with Desktop Central 90023?
What browsers do you support for using with Desktop Central 90023? Exact version please. Having issues with the following browsers. IE 11 Chrome 35 Firefox 26
windows 7 task bar shortcuts
Hi, We have set up a config to change Desktop Shorcuts & Start Menu Shortcuts but we also need to be able to change Task Bar Shortcuts. We have found that the shortcut resides in "C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar" but as far as I can tell there is no way to edit this in DesktopCentral. How should we go about this?
Desktop Central email notification
Hello, i would like to know if there is a possibility to send an email notification to my users with Soon-to-Expire User Passwords in my reports and of caurse send me a copy
Mac clients showing the wrong Computer Name
The Mac OSX agent reports the incorrect computer Name. It should use the LocalComputer Name(localizedName) from the Sharing System Preference but instead it appears to use the record returned from DNS as shown below. For Debug ::: LocalComputer Name(localizedName) : David’s MacBook Pro 2014-06-09 16:32:13.511 dcconfig[10479:303] DWORD InitializeLocalComputerDetails() [Line 412] Local computer Name: 10107-nludlow 2014-06-09 16:32:13.511 dcconfig[10479:303] DWORD InitializeLocalComputerDetails()
Default domain at login DC9
Version 90023 I have AD integrated my staff/users, now how do I set the authentication to defaul to my domain name at the login screen to my domain? I've seen references that if I only have users from my domain (as in, all users in Admin - Users are "Authentication type" set to my domain) then the default will be that domain, but that means I would need to remove the admin user - is this safe to do and/or will that work? Thanks! This is a minor nuisance at best! Jesse A. Adams
Agent Installation Failed
Hi, I downloaded an DC Agent for my PC, but it is not being reflected in the Admin>Customers>Remote Offices tab. Are there any further steps I should take to finish the Agent installation? As of now, I have downloaded the Agent by pressing the green arrow, and run the file inside it.
Add OWNER column to all grid views
I work with many telecommuters whose machines often do not reside on the network. Therefore, 'Logged in User' is often blank, and doesn't show me who owns that Laptop. To give me better access to that info, I populate the owner information for each managed PC. However, the Owner column is not availible in all areas of DesktopCentral. For instance, Owner is not a available column under Inventory and Configurations.
Block/Disable USB Devices in the Network
where is this option to control and give access for particular usb's ? kindly please reply. im using Desktop central for first time.
Having to reinstall agent to allow connection to client PC
Hi, I would like to ask if anybody has had issues connecting to machines that the agent has been installed however maybe the IP address has changed and then when you go to connect it says agent unavailable? The only way I can resolve this is to remove the agent and install again through SOM. Once it has been installed I can then connect to the client PC. However I have noticed in the settings that the box is checked to update IP changes so I don't understand why this needs to be done, is there
Workstation Group creation at Application level
We need to create the group with some of desktop. like one group with get USB access and another group will not get USB access. And manage this group at application layer. we want to create group at this software level. Note: Currently , we are using group which is created at AD.
DC9 upgrade- safe to upgrade or still issues outstanding
hi I am running the latest version of DC8 and have been advised to upgrade to DC9 as some patches cannot be rolled out with version DC8 anymore before i do this are there any gotchas? I don't have a test environment and have been burned before (i usually disable DC agents on most critical servers and computers before doing any upgrade to avoid client problems) Many thanks
Agent Status shows the wrong Server (Internet Connected remote Agents)
Is there any way Remote/Internet ME DC Agents could show in their Systray Status the Server Name as it was encoded in the Remote Agent MSI? Instead it shows the internal/LAN name of the ME DC Server which is meaningless and not the hostname they are connecting to. Please contact me for more information or for a quick remote session to illustrate. Thanks! Big fan of your product!
Upgraded to DC 9 MSP - major problems
I just upgraded to DC 9 MSP. Now after I login, I can get any customers' pages or computer info to load. It's maxing out my rented VPS server's CPU (java.exe 99%) and locks it there. the page just sits and tries to load. I have to stop DC and restart it to stop the CPU usage. (NOTE this is a rented Virtual Private Server Running server 2008 R2. Running a single core 4.0Ghz, 1gb ram and 30GB hdd. I have upped what I'm renting to a dual core 4.0Ghz, 2gb ram, 50GB hdd. same problem. currently only 27
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