Prevent install & using Viber
Hi ALL. We use EC with AppControl Addon. How i can restrict Viber's usage for my corp.laptops ?
How to disable Mail settings or Mail Server Alert on Main Page
Hello Support and Community, We previously had a Mail Server enabled in MEDC, and we no longer have that need or want one configured. However there is no way to turn this feature off in Admin > Mail Server Settings. Once enabled, you cannot simply clear
How to upgrade from Patch Manager Plus to UEM
Hi, hope you are doing well. Currently using ManageEngine Patch Manager Plus on Cloud. Distribution server already running in place and agents for client computers installed. As subscription will be expired soon, so review for upgrade to Endpoint Central
OAuth Mail Sever Issues
Occasionally, our OAuth in ME EC Mail Server Settings stops working, and we must set it back up in the dashboard. One moment you're getting emails from EC, then nothing. I go into the OAuth settings, and it's all blank like it had never been set up. I
latest build for 11.2.2325.7 - can't find it - agent_troubleshooting error pop-up for some
I'm still confused about the different subversions of EC. I'm now on 11.2.2325.7, EC service pack page says I'm on the latest version, but I see some users here with higher version numbers. .7 has been stable, but I've got some users getting an "agent_troubleshooting..."
Endpoint Central Modify user not working
Try modify user from Admin > User Administration > Action > Modify No thing appear in my browser (Edge - Chrome - Firefox) I try clear cache browser but still not working Build Version:10.1.2220.11
License Problem
after installing new license the screen remained like this. I stopped/started the services but the problem persists. What can I do?
Endpoint Central Agent Rebranding
Has anyone experienced an issue where after you change the Company name and the Agent Icon and click save the site give you a sign in popup asking for a username and password, I tried my local account and normal account it just does not accept it. However,
EC11 Inventory: how to return to search results?
Hello! In EC11 under Inventory->Software, let's say I use the magnifying glass on the top right to search for "Crowdstrike Windows Sensor". I get a list of all the versions discovered and number of installations. I drill into one of them to discover who
Using Windows Security Metric as a Criteria for NAC
I wanted to test NAC on Endpoint Central and wanted to check to see if the computer has an antivirus installed and updated. I thought the easiest way to accomplish this is by checking Window's Security. Does anyone know how to check that?
Custom Group with appropriate nested Logic
I was trying to target a BIOS update towards Dell Workstations, but it appears that I'm having some challenge trying to capture the custom group due to the query's order logic. What I wanted was something along like: (1 or 2 or 3 or 4 or 5 or 6) and (7
Error during installation of 11.2.2325.14
Having issues when installing 11.2.2325.14. Complained about NGINX, then java and then rolled back and now I can't start my server.
Tray Icon Rebranding
Anyone else having an issue with the Tray Icon Rebranding not working? I had opened a ticket with support and they said it takes like 4 hours, but I've updated to the latest version of Endpoint Central (11.2.2315.16w) and our Icon Tray does not seem to
running a user defined template and I am now getting this error in the argument field.
Distribution Office in Azure Cloud
Hi team, I have set it up a Distribution Server in Azure cloud to patch the Azure VMs. Endpoint Central is hosted on prem. Beside port 8383 from Agent/Distribution server towards Endpoint Central server and 8384 from Agent towards Distribution Server
Unable to use Registry feature on remote PCs
When trying to view the registry on computers within EC, it just behaves as if it is constantly loading. This happens on my account only as far as I know. I've cleared browser cache, different browser, even a different computer. I've even restarted the
reinstall agent ver 11 on ver 10
hello i'm using desktop central 10.0.422 and recently i run endpoint central 11.2.2316 on another server and need to reinstall agent ver 11 on ver 10. when i want to reinstall it say older version is installed and setup aborted. any way to do this r
End of Support Announcement - Endpoint Central Build 10.1.2119.10 and below
Effective January 31, 2024, Endpoint Central builds 10.1.2119.10 and below will reach its End of Support. What does this mean? As per Endpoint Central's End of Support (EOS) policy, when a version reaches EOS, we will discontinue any provision of technical
Patch Mgmt, Service Pack - showing wrong version.
Hi ! Manage engine desktop central, 10.0.633 version. I have few computers with updated agent to 10.0.633.W. These computers have the 20h2 update. But in Patch Mgmt -> the column Service Pack shows Windows 10 Version 2009 (x64) or even 2004 witch is not
Notice of scheduled server maintenance on 29 July 2023 | ManageEngine UEMS Cloud
Hello all! This is an announcement regarding the upcoming server upgrade in our US datacenter on Saturday, 29 July 2023 between 20:30 to 23:30 PDT. A brief downtime of 5 to 30 minutes is expected during this upgrade window, during which the web console
OS Deployment Imaging
I cannot seem to be able to Image computers lately from the server. I have to download the components and run them on the remote computer. The screen gets stuck on "Copying image creator components" I found this in the log files, If anyone can help
EPC API - PUT in Client "Notes"
Hello Is it possible to Set a Description or Note for a Node/Computer with the API. i wasn't able to find any information about POST/PUT Requests, only GET.
Desktop Central Agent deployment command line
Hi, We have a Desktop Central UEM (Cloud) and would like to now if there are command lines we can use when deploying the agent via Kaspersky Security Center Remote Software installation.
Endpoint Central 11 portal suddenly stop working and show blank page
Dears, My Endpoint Central portal suddenly stop working and show blank page. after restart the service or server working fine for almost 1 hour and service stop again. this is start after the license expiration. currently the new license are deployed
Server Maintenance Menu no longer accessible.
v 11.2.2315.5 Administration Menu item, Server Settings, Server Maintenance No longer working unable to check maintenance status of Database. Error SORRY! Something has gone wrong, Unable to reach the page. Please return to Home Page If problem still
Free up some space in my desktop central server
I am running desktop central on a Windows server 2008, and I am planning to upgrade it to the 2019 version, but in order to do that I am obliged to delete some files from the disk where Desktop Central is installed, my question now is which kind of files
OSDeployment breaks whenever the distribution server is updated.
Every time the distribution server agent is updated, PXE deployment breaks. When I press 'update' on the PXE media, it fails and suggests that the PXE components need to be reinstalled etc. This was not the case, as EC techs were able to resolve this
Endpoint Central Server Service keeps Starting
Hello, as the title says, the Endpoint Central Server Service keeps Starting and the console works really slow and then suddently stops. I tryed to update to the lastest version (11_SP_2) but the problem remains. we need help asap best regards Daniele
upgrade path from 10.1.2228.26 - I see 2 different things
If I'm logged into my 10.1 EC interface and click the version on top of screen then Download now I see a 2 path upgrade STEP 1 Download and upgrade to 11.2.2300.11 - STEP 2 Download and upgrade to 11.2.2315.09. BUT when manually go to EC service pack
Power consumption reporting
Being environmentally conscious is important, and we are required to report the power consumption of the IT estate for carbon savings. I can see that there is the uptime report is available which is good, but is there a way to query the devices PSU amperage/wattage?
Reset Inventory Details?
Hi, Is it possible to delete all inventory details of a system or to have them completely rescanned? On some systems (including terminal servers), many entries have accumulated over time that are no longer up to date. For example, very old Mozilla Firefox
Boot Disk OS Deployment Endpoint Cloud
Hello, When I create a boot disk in OS Deployment using Endpoint Central Cloud, the computer will not boot with the disk. I think it's not installing the boot files. It detects the WinPE tools and shows the path. Thanks,
FileScan exclusions
Hi ALL We use EC 11.2.2300.16 How i can add exclusions to FileScan ? We have several fileserver with many files (size: 4+ Tb) and Scheduled Scan take too long time (
Personalizing the Client Skin
Hello, We just upgraded to version 11.2.2315.5 and noticed that the ability for personalizing the Client Skin is no longer available. When will be able to regain this ability? https://www.manageengine.com/products/desktop-central/help/configuring_de
Move the workstation from the old RO to the new RO the status is successful, but the console does not display the client status in the new RO but still displays the old RO
Can you help with the solution or suggest a way to solve this problem. Check logs client says that the new RO has moved successfully, but on the console it's in the old RO. Build: 11.2.2300.16
Endpoint Central Free training (Jun - Jul 2023)
Hello all, Hope you are doing well. We are now excited to meet you and answer your queries in our Free Training Webinar sessions. Join us on our 6-part training series from Jun 07, 2023 to Jul 12, 2023 for a training session on ManageEngine's unified
Issues with USB devices after installing Desktop Central 11.2.2309.1
After I installed Desktop Central 11.2.2309.1, I began having issues with USB storage devices. Any time I plug in an external HD, it will find the device but I cannot eject the device and the computer will not see any new device I plug in. If I open Disk
Endpoint Central server failed
Hello, Our virtual machine holding endpoint central has failed and we don't have vm backup we only have backup of the desktop central server folder, I restored it but its refusing to start. How can I solve this problem.?
Issue with "Create New Ticket" and Live Chat in v11.2.2300.11
Hello Support, We have come across some issues with the latest version, v11.2.2300.11, specifically related to the "Create New Ticket" feature and the sudden absence of Live Chat. The "Create New Ticket" function is not working as expected, preventing
Bitlocker Key Inventory
Hello, im testing Endpoint Central Cloud. We add two devices to our test enviroment. One device already has bitlocker enabled and we install the Management Agent. The Bitlocker Key show up unter Device Properties and encryption status is active. On the
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