Fetching notifications..
Hi I get a white screen when I want to add a new user or edit users And when I refresh the page, the following message is displayed: Fetching notifications..
SMTP Server showing Error (Unable to send verification code - Mail Server is not reachable. Please contact your administrator.) - unable to Login now
Hi Team, We are facing issue to login on Server (unable to receive the code to login) following error is appearing Unable to send verification code - Mail Server is not reachable. Please contact your administrator. guide the solution to disable or change
Managed Computers report is empty
Hi, Team, I am testing EC on a trial period with a customer of mine. After agent installation on 469 workstations and servers and having them listed on Managed Computers, when trying to export to PDF, CSV, or XLSX file, instead of getting the computer's
Endpoint Central RemCom.exe cancelled by AV
Hi, I have installed Endpoint Central in a server with Sophos Antivirus that deleted the file RemCom.exe How can I restore this file? Thank you
Import a .osdi image into the Image list
I'm in a bit of a bind. I just started a new job and while teaching myself Manage Engine Desktop Central 10 I accidentally deleted out main customized image thinking I was deleting the template. I do have a copy of the .osdi image file. Is there any way
Issue when copying file to AppData folder via File Folder Operation
Hello, I am currently having a problem with copying a file to the AppData folder for users via File Folder Operations when installing a package via ManageEngine. The installer for the .exe runs without issue and I am able to copy the required file to
URL filtering in EndpointCentral with Browser Security add-on does not work in FIREFOX
Hi! We are users of Endpoint Central (Buld 11.3.2400.12) with browsersecurity add-on, and we are having a problem with URL filtering. We have deployed a policy to filter / block some URL's that we do not want managed computers to connect to, but in FIREFOX
Mac File Copy Operations not working
I have EPC agents running on our Macs at work and I am trying to copy some files/security tokens(txt) via a Configuration in EPC, and doing a HTTP copy where you put the files in the config and have assigned this to a Mac computer as a target. The issue
Profile Instillation Failed The SCEP server configuration is not supported
I updated ME and the Security Gateway server this weekend. This update is a complete disaster! I am now getting errors when connecting IOS Device. “Profile Installation Failed The SCEP server configuration is not supported”… We DO NOT have a SCEP server
Endpoint Central 11 portal suddenly stop working and show blank page
Dears, My Endpoint Central portal suddenly stop working and show blank page. after restart the service or server working fine for almost 1 hour and service stop again. this is start after the license expiration. currently the new license are deployed
MSI user based install - Error Code : 1622 , Error Message : Error opening installation log file.
I am using DC Cloud, and am trying to deploy a userbased MSI file. I am getting an Error Message: Error opening Installation log file. Is there a way to set the log file using "MSI / MSP Properties for installation" ? How else can I get around this error?
Unable to install 10.0.367 after applying "Quick Fix"
Trying to install the latest patch after applying the Quick Fix referenced here. I get a message stating "You are not allowed to install Hotfix/Service Pack as you have installed Quick Fix in setup. Please contact support for further assistance". What do I need to do in order to install the service pack?
Latest Update Detected as HackTool.Win32.PAExec.aa
When applying the latest update TrendMicro detected the files C:\ManageEngine\dc\DesktopCentral_Server\webapps\DesktopCentral\agent\64bit\OSD-RemoteOffice.zip as HackTool.Win32.PAExec.aa. Trend Says it fixed it but I am not sure. I will be sending the
Surface tablets showing up as laptop, no warranty expiration
Hi, I have some Surface Go and Surface Pro tablets being managed by Desktop Central. Under Inventory, they are detected as Surface Go and Surface Pro for Model. If looking at the Inventory details, there is no warranty expiration date, and appears to be no way to manually add it. Under Mobile Device Management, these show as device type of Laptop instead of Tablet. Is there any way to get them to show up as tablets instead of laptop? Thanks, David
Remote control issues on Cloud hosted version
Hi, Not sure if anyone else has noticed, but it seems regardless of network, location and av enabled or not, we have been having a lot of intermittent issues with remote control, more often than not sessions wont initialize and just error out. Other times
Hotfix release notes
Please fix the releases notes for build 10.0.516 (https://www.manageengine.com/products/desktop-central/hotfix-readme1.html). This is a complete mess. Fixes are listed several times (e.g. point 5 and point 10 is the same fix). I also find it very confusing how this information is presented. For example, I am currently on build 10.0.479 and let's say I will upgrade to build 10.0.516: how can I see at a glance what the fixes are between these two builds, without having to sift through these notes?
Deployment of package through Self-service Portal
All Customers of Endpoint central. Have you run into a situation like "you have to create a package for the service portal but when the package is requested through the self-service portal ..after installation of the software it forces restarts the
ReleaseSRWlockExclusive error when starting DCAgentService.exe on 2003 Server
Yea I know 2003 is dead.. but we still have about 10 sever's being in process of sunset ... with version of agent 10.1.2220.8.W we are getting this error..
remote control not working sometimes - random
We are on 10.1.2138.11. this problem seemed to start when we upgraded to this version. on some random PCs we can't control the screen but on those same systems we CAN do other remote management (services,command prompt, etc). doesn't matter which
Agent is not reachable
Hi Team! Greetings! I have some problems with Agent. The agent is not reachable when I try to scan system or install patches. Agent live status is down, but machine is online. This is not the first time this problem has arise. Last time I removed and
Modify Users Mailadress: JSON Error
DesktopCentral: OnPremise, latest Version, latest Patch Hi all, I try to edit Users mailadress, but after "save" I retrieve this Error "org.json.JSONArray.toList()Ljava/util/List" Any Ideas whats wrong here?
Large Size of backup_logs folder in Desktop Central
Hi Friends my Desktop Central backup_logs folder has about 47GB Size and it has been grows in only 2 days! Also Number of log files is 8347! Log file and Screenshot has attached. my Desktop Central Version : 101213705 DB : SQL Server
Old Apache Version
Current Build: 10.1.2127.13 Current version of Desktop Central server includes a old version of Apache under ManageEngine\DesktopCentral_Server\apache\bin Version 2.4.46 This version is out of date and should be updated with the next release Note, this
Prohibited Software changes will no longer save
Good Afternoon, I am trying to make a change to one of the paths in my Prohibited Software. When i try to save i get an error that says Oops Something went wrong. The request could not be completed. Please try again! If problem persists, contact support. I
No domain authentication possible since DC 10.0.603 upgrade
Hi After Upgrade to DC 10.0.603 we are unable to login with Active Directory integrated login - we had to use paswordreset batch to login local also already tried DC 10.0.604 patch - same result the error in login page is "Wrong username/password" when
Error Occurred
Hi, When ever i try to update profiles or distrubate apps, I get this Error (See attached file) I've had this error before but a quick reboot fixed it. Now the error stays when I reboot. Any advice? Thanks in advance, Yorick
Desktop Central Build Version 100468, incorrect alert messages
Currently there are 57 computers on the domain controller and desktop central is installed on all 57 computers, but the alert message continues: Agent not installed in Client Computers. Desktop central has been updated, synchronized with AD, maintained, regenerated the reports, practically everything aligned, but this problem cannot be solved, how can we solve it?
device is up and pinging but is reported as down
i have a device that is pinging successfully and is up however i am unable to access the same in desktop central as it shows that it is down.
File not found error when trying to download Migration guide
I've tried the first step in migrating our DC server. When I click save & download the migration guide I get a "File not found error".
Powershel script execution - problem with function included in ps1
Hi I have to run custom script from DC I create package but in field "installation command..." I need tu put this powershell.exe -ExecutionPolicy RemoteSigned -File Get-WindowsAutoPilotIHWID.ps1 -OutputFile \\sharedfolder\hwid\%computername%.csv Script execured with success but output location is empty,Also can't find csv file on PC where package was execuded. -outputfle it is parameter from ps1 file Can you help me
Windows 10 64 - Freezes on Display Settings Screen
Reasons TO and NOT TO Buy Cheap Vacuum Cleaners How much money you should spend on vacuum cleaners is always a difficult question. You will see both premium and cheap models in the stores right now. They all seem popular and all the stores have the Best
Software Packages stuck on Retry in Progress when newer version installed
I noticed that a few packages we have pushing in our environment are failing. When looking at the remarks, they are all listed as: Installation Failed - Fatal error during installation. I started looking at logs on a few of the machines. This particular log is for Google Chrome - (60604_Google Chrome (x64) (72.0.3626.121).log) The log states that the computer already has a newer version of the software installed. MSI (s) (B8:90) [10:36:43:508]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1323062415,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
Enrollment via URL doesn't work
Hi Team I trying to enroll an iPad with the enrollment URL, like I usually do. After the Profile setup the webpage show me an error that the Enrollment can't be completed. And If I watch on the MDM I see this error "APNs not reachable from iOS device due to 5223 Port Block" I checked my firewall and the port 5223 is not blocked. Any suggestions? I'm on the build 10.0.189 thank you Stefano
Search results within community site bringing up spam
Just FYI, I was doing some research seeing if there were any topics specific to software "drivers". When I performed a search it brought up quite a few spammy results. Let's just say this site is offering more than ManageEngine support :)
Desktop Central 10 prior Hotfix
Are older hotfixes required for Desktop Central to continue to run correctly? For example, I am going to upgrade to Desktop Central 10.0.158, once the update is complete can older hotfixes such as Desktop Central 10.0.133 be uninstalled?
Windows 10 Dependency patch get deleted
I had the windows 10 fall creator dependency patch stored in my patch store and then noticed it tried to download it again and could not so it is now gone from my patch store. this is the 2nd time it has happened is there was so that it will not try to download or delete this patch?
Why have a support phone number if you never answer it? Why do I know more about the product than your online chat support techs?
In all the time I've been a customer I've NEVER been able to reach anyone for phone support. Every time I call I get a voicemail. Not the kind of support for software that my School District is spending in excess of $60,000 per year for. While you software is great, your phone support is non existent. I always end up having to use the online chat support, and when I ask a question I always get Vinoth Kumar who always spends 15-20 minutes (and sometimes days) trying to find the answer to my question.
Wipe stolen laptop or desktops with MDM?
Hello all. I am a little confused about MDM that is offered, whether from inside Desktop Central (we run MSP version) or the standalone MDM Plus. Under this link: https://www.manageengine.com/mobile-device-management/windows-phone-management.html , it says Windows Phone - but in the first paragraph is says "Mobile Device Manager Plus provides robust management support for Windows Phone 8, 8.1 and 10 versions. With this software, empower your administrators to monitor, manage, audit, and secure official
[10.0.152] Configuration bug with Copy folder to client machines option
Hello, it seems to have a bug with the Copy folder to client machines option. The settings is not kept when save to draft, edit or copy a configuration. Steps to reproduce : Draft 1. Create a configuration with "Copy folder to client machines" 2. Save to draft 3. Open draft - the "Copy folder to client machines" is not chosen anymore Copy configuration 1. Create a configuration with "Copy folder to client machines" 2. Deploy configuration 3. Copy as new - "Copy folder to client machines" is not chosen
iOS Manually Enroll without a Domain
I want manual/self enrollment to work for iOS devices without needing a domain name. It did not use to ask for this. We don't have a domain set up here. Any help is greatly appreciated.
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