Software Packages stuck on Retry in Progress when newer version installed

I noticed that a few packages we have pushing in our environment are failing. When looking at the remarks, they are all listed as: Installation Failed - Fatal error during installation.

I started looking at logs on a few of the machines. This particular log is for Google Chrome - (60604_Google Chrome (x64) (72.0.3626.121).log)

The log states that the computer already has a newer version of the software installed.

MSI (s) (B8:90) [10:36:43:508]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1323062415,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)

MSI (s) (B8:90) [10:36:43:508]: Executing op: DialogInfo(Type=0,Argument=1033)

MSI (s) (B8:90) [10:36:43:508]: Executing op: DialogInfo(Type=1,Argument=Google Chrome)

MSI (s) (B8:90) [10:36:43:509]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])

MSI (s) (B8:90) [10:36:43:509]: Executing op: ActionStart(Name=DoInstall,,)

MSI (s) (B8:90) [10:36:43:510]: Executing op: ProductInfo(ProductKey={0C8D8E7A-485A-39D9-82C9-DF0955BE2A57},ProductName=Google Chrome,PackageName=GoogleChromeStandaloneEnterprise64.msi,Language=1033,Version=1133150329,Assignment=1,ObsoleteArg=0,ProductIcon=icon.ico,,PackageCode={332E7FC5-0B40-4434-A229-836140FAE8CD},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)

MSI (s) (B8:90) [10:36:43:510]: Executing op: ActionStart(Name=ShowInstallerResultUIString,,)

MSI (s) (B8:90) [10:36:43:510]: Executing op: CustomActionRollback(Action=ShowInstallerResultUIString,ActionType=3329,Source=BinaryData,Target=ShowInstallerResultUIString,CustomActionData={8A69D345-D564-463c-AFF1-A69D9E530F96})

MSI (s) (B8:38) [10:36:43:512]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIC5C8.tmp, Entrypoint: ShowInstallerResultUIString

MSI (s) (B8:90) [10:36:43:517]: Executing op: ActionStart(Name=RemoveRegistryValues,Description=Removing system registry values,Template=Key: [1], Name: [2])

MSI (s) (B8:90) [10:36:43:517]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Google\Update,SecurityDescriptor=BinaryData,BinaryType=0,,)

MSI (s) (B8:90) [10:36:43:517]: Executing op: RegAddValue(Name=LastInstallerResultUIString,Value=This computer already has a more recent version of Google Chrome. If the software is not working, please uninstall Google Chrome and try again.,)

MSI (s) (B8:90) [10:36:43:518]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Google\Update\ClientState\{8A69D345-D564-463c-AFF1-A69D9E530F96},SecurityDescriptor=BinaryData,BinaryType=0,,)

MSI (s) (B8:90) [10:36:43:518]: Executing op: RegAddValue(Name=LastInstallerResultUIString,Value=This computer already has a more recent version of Google Chrome. If the software is not working, please uninstall Google Chrome and try again.,)

MSI (s) (B8:90) [10:36:43:519]: Executing op: ActionStart(Name=ProcessComponents,Description=Updating component registration,)

MSI (s) (B8:90) [10:36:43:519]: Executing op: ComponentUnregister(ComponentId={0C8D8E7A-485A-39D9-82C9-DF0955BE2A57},ProductKey={0C8D8E7A-485A-39D9-82C9-DF0955BE2A57},BinaryType=0,)

MSI (s) (B8:90) [10:36:43:520]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

MSI (s) (B8:90) [10:36:43:520]: Error in rollback skipped. Return: 5

MSI (s) (B8:90) [10:36:43:523]: Note: 1: 2318 2:

MSI (s) (B8:90) [10:36:43:524]: No System Restore sequence number for this installation.

MSI (s) (B8:90) [10:36:43:524]: Unlocking Server

MSI (s) (B8:90) [10:36:43:540]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.

Action ended 10:36:43: INSTALL. Return value 3.

MSI (s) (B8:90) [10:36:43:541]: Note: 1: 1708

MSI (s) (B8:90) [10:36:43:541]: Note: 1: 2205 2: 3: Error

MSI (s) (B8:90) [10:36:43:541]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (s) (B8:90) [10:36:43:541]: Note: 1: 2205 2: 3: Error

MSI (s) (B8:90) [10:36:43:541]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (B8:90) [10:36:43:541]: Product: Google Chrome -- Installation failed.

MSI (s) (B8:90) [10:36:43:542]: Windows Installer installed the product. Product Name: Google Chrome. Product Version: 67.138.32889. Product Language: 1033. Manufacturer: Google LLC. Installation success or error status: 1603.

MSI (s) (B8:90) [10:36:43:553]: Deferring clean up of packages/files, if any exist

MSI (s) (B8:90) [10:36:43:553]: MainEngineThread is returning 1603

MSI (s) (B8:28) [10:36:43:555]: RESTART MANAGER: Session closed.

MSI (s) (B8:28) [10:36:43:555]: No System Restore sequence number for this installation.

=== Logging stopped: 6/28/2019 10:36:43 ===

There are no issues with the current install of Chrome on these computers. The users use it daily for their work. This group of machines is part of a larger collection where we had to force the update of Chrome. We went from the standard user install to the Enterprise install.

Shouldn't the desktop central install skip over these machines if it detects a newer version installed? Or does it not check versions prior to attempting to install.

This glitch is slowing down completion of the tasks being pushed out.