DC Patch DB being update
Hi Folks, Here is a quick announcement to keep you updated. Our patch assessment team is working on the Patch DB update process. I'll keep you posted when this is done. Thanks and regards ************************************************************* Romanus Prabhu.R Lead Technical Consultant Windows Desktop Management Solution Tel: +1-925 965 6478 Email: desktopcentral-support@manageengine.com DesktopCentral | Forum | Twitter | Blog *************************************************************
Operating System unsuported
Hy, Trying to deploy agent I receive the following error message: ""Operating System installed on this machine is not supported" The Os is Server2008. Any advice? Thx Demeter Szabolcs
Popup to reboot after patch?
It seems to be hit and miss. What option do i need to select that will prompt a user if they are logged in that they need to reboot to finish installing patches. Seems sometimes people get one. Sometimes they don't.
Missing printers, WMI errors, and WinMgmt errors
I'm still troubleshooting, but I wanted to see if others are seeing similar issues. On 9/11/09, I installed DC, and started deploying the agents around 10:30 am - 11 am. Now, I am seeing two disturbing issues that popped up on those clients minutes after deploying the agents. It is tough to say whether these individual issues are related to one-another, but I can say definitively that they both began after deploying the agents (down to the minute as a matter of fact). ==========================
Remote shutdown maxed out my pipe!?
I sent out a remote restart command to only about 250 PCs on one of my Domains and it totally sucked up all my bandwidth! This is a huge flaw. -Rich
Set wallpaper to none
Hi, Is there a way to set wallpaper to none using "configurations"?
Disappearing printers, WMI errors, and WinMgmt errors
I'm still troubleshooting, but I wanted to see if others are seeing similar issues. On 9/11/09, I installed DC, and started deploying the agents around 10:30 am - 11 am. Now, I am seeing two disturbing issues that popped up on those clients minutes after deploying the agents. It is tough to say whether these individual issues are related to one-another, but I can say definitively that they both began after deploying the agents (down to the minute as a matter of fact). ==========================
Old backups
My Desktop Central Server folder is getting huge. Most of it is from old backups. Do I really need to keep backups from last year? Do I really need more than a couple of backups? What can I safely delete? Thanks - jsbac
Outlook Deleted Items folder control
Is there a way to purge (delete) the content of the Deleted Items folder in Outlook using DC7. If not, this would be a great feature. Thanks, NIles
Cannot Exclude patch office2007-kb960003-fullfile-x86-glb.exe
MS09-009: Description of the security update for the 2007 Microsoft Office system and for the Microsoft Office Compatibility Pack: April 14, 2009 I cannot find this patch to exclude it. PatchID : 6906 PatchName : office2007-kb960003-fullfile-x86-glb.exe BulletinID : MS09-009 MS KnowledgeBase : 960003 I excluded the Microsoft Office Compatibility Pack from patches and it still fails on my computers which makes them Highly Vulnerable. Jamie
Is the remote control software in DesktopCentral the same as in SDP+ ?
Is the remote control software in DesktopCentral the same application as the remote control software in ServiceDeskPlus? If so, why do I sometimes have trouble running the remote control in one, but it works in the other? If not, why isn't it the same package? If they're different, I basically have 3 remote control software programs installed on the same systems - Windows Remote Assistance, DesktopCentral remote control and SDP+ remote control? Does this make sense? Thank you, Don
Remote client installation.
Hi, I'm trying to manage a remote office across a VPN using the direct method (no distribution server). I've created the site and installed a client by running the .msi file I downloaded from the site page. The installation seems to run fine, but the remote system doesn't show up in the Desktop Central Admin SOM site page. When I check the dcServices and other log files, I see something similiar to these to messages: 2009-09-21 15:36:43 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029
The handle is invalid only on Server 2008 x64
I am trying to install Adobe Reader 9.13 to workstations and servers. When I apply the installation package to a Server 2008 x64 I get the following error, "The handle is invalid". Workstation get, "Fatal error during installation" Everyone and authenticated Users have Read/Execute to the installations shares on the root server. Please advise, Niles
Timeout in Software Deployment
I am attempting to push out XP SP3 to a test computer. It is failing after approximately an hour with the Remark "The wait operation timed out". I can bring up Task Manager on the test computer and see that during that hour SP3 update is running in the background. I checked the computer.log and the resulting log that gets created (the last one was 16506.log - I have emailed these logs to support). Everything appears to be going fine until an hour passes and then it fails. I saw in the log something
Handle Invalid and support is away on vacation
Keep getting this error and support isn't available, can anyone assist? COD MOD 4 Install -- Failed The handle is invalid. Sep 17, 2009 06:21 PM
Problem with Probe
Hi all I'm having an odd problem with a Probe for one of my clients. Well two problems actually, though I'm not sure if they are directly related or not. First - the probe does not seem to be detecting all the devices on the client network. The site has 6 servers and 40+ desktops and yet the first time I ran the discovery it only picked up 20 devices. So I ran it again and it picked up two more. Now I have started the network discovery something like 10 times and it is up to 27 devices and it
How do I change the due date on a Service Request????
DC Patching and MBSA reporting conflict
I have an issue where DC is reporting my workstation as being 100% healthy and no patches missing, but MBSA is showing 3 critical patches missing. I am currently testing this software and this issue is preventing me from making the purchase. May I get information for the following? 1. Does DC patching work and is it current with Microsoft patch schedules, etc.? 2. Why am I getting this conflict with the reports? 3. How accurate is DC patching of the Windows OS and related Microsoft applications?
DC Enterprise???
What is this all about? I purchased the PRO version of DC when it was the best you could get... I purchased it with the promise that distributed Repository's would be available... and now that it's available I need to upgrade? is this what I can expect for future enhancements? is there going to be the Enterprise +, and the Enterprise Super + versions released once a new function is introduced into the application? WOW!
Multi-Site DC?
We are interested in your product Desktop Central. We have multiple offices. It is possible to organize multi-layer structure with DC, for example: DC-0 / | \ / | \ DC1@1 DC2@2 DC3@3 office1 office2 office3 We want to make for every office an local DC which connect to our "global" (DC-0 in my scheme) Desktop Central from where we will administrate all computers from all
Trying to remove a group from the local computer Administrator group and add same group to local computer Remote desktop group
We are trying to trying to remove a group from the local computer Administrator group and add same group to local computer Remote desktop group. The permissions were manually placed. Getting error: Remark :The group name could not be found Group Management At step 2 Define configuration, Modify Group : Group Name: Domain\Domain - Users (note; this is a group of users we currently allow local administrators rights to the computer) Add Member: Local User ; Remote Desktop Users Remove Member:
Network share for Software Repository - Error
When trying to define a network share for my software repository i receive the following error when clicking the browse button. "A specified logon session does not exist. I may already have been terminated" has anyone had this erroe before and does anybody know what the fix would be? Thanks
Can Desktop Central 7 do web filtering?
Can Desktop Central 7 do web filtering? If so, how? If not, this would be a great feature. A simple reporting tool to show visited web sites and a option to block sites from that list that you feel are inappropriate. Thanks, Niles
Force reboot after patch deploy
I am having an issue with getting the desktops to reboot after a patch configuration deployment. I set the configuration to run off-hours when the users are not logged in to their desktops. The patches install fine and the computers all start to shutdown. However, the shutdown hangs until somone breaks out of the screensaver (.i.e. moves the mouse or presses a key). Then, the computer continues to shutdown and reboot. This happens on all of my Windows XP desktops and Windows 2003 servers. I
Agent failed due to duplicate name
I have a number of agents failing with the message "You were not connected because a duplicate name exists on the network." Then it tells me to rename the computer. The problem is, that there is not another computer with that name on the network. There is not a duplicate IP mapping or anything in the DNS. I am not sure where this is coming from. Any ideas? Thanks for your help.
Configuration status report by computer.
Is there a way to generate a configuration report on what computers have sucessfully installed the sofware and which have failed or are still pending? My supervisor likes to get a status so he knows how the deployment jobs are coming. Thanks! Don
Agent version is not compatible
I an trialling the Desktop Central and I am getting the message Agent version is not compatible, whem I try to connect to a pc. I have already installed the agent on that pc but still no luck. Have I missed anything?
Windows 7 RTM
Now that Windows 7 Has gone RTM.... when do we expect full support for the OS? if support is alredy available, what build of Desktop Central should I be running? and where can I get the latest build. thank you.
Desktop Central August Newsletter Sent Out
Hi, The Desktop Central Newsletter for August 2009 is being sent out today. The newsletter has the details of the latest enhancements and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Patch that makes it look like it failed?
Execution Status - Summary | Total Patches 156 Success 6 Failed 1 Not applicable 149 Yet To Apply 0 Execution Status Search: Clear Showing 1-1 of 1 | | Entries per page 255075100200300400500 Patch Name Status Remarks Execution Time office2007-kb958439-fullfile-x86-glb.exe Failed OfficeUpdateError: Patch already installed. Jul 28,2009 06:06:16 AM Patch already installed. Why should this be looked at as failed? Jamie
RebootShutdown Message:
Hi, Is there any way to change the default reboot message when deploying patches. I seems a pain to have to change it evertime we roll out the patches. The default one is "Desktop Central has installed the required patches and the computer will be rebooted" The users have no idea what this means to them. Thanks, Billy.
OfficeUpdateError: General Detection error
Hi Romanus, I seem to be getting this error "OfficeUpdateError: General Detection error" when doing a patch update on computers. Thanks, Billy.
How can i recive my mails in Service Desk plus
Question regarding deleting configurations
Is there an easy way to delete multiple "old" configurations that have already been executed or permanently suspended? To delete one, it takes anywhere from 30 seconds to over a minute before the screen refreshes and I can move on to the next one that needs to be deleted. I have lots of old configurations that I would like to delete, but don't have the time to allocate to deleting them all at one time. Currently, I'll delete a couple and then the next day delete a couple more, etc. Would it
Just Highly Vulnerable Patches?
Is there an easy way to push out patches that are needed to just the Highly Vulnerable computers only? I push out patches every week to all my computers and still there are always Highly Vulnerable Computers left over. I can never get 90 to 100 percent of my computers Healthy. Right now I still have 100 Highly Vulnerable computers out of the 500 that I push patches too. Jamie
Desktop Central Hotfix cannot install
We are trying to install Hotfix 60344 from 60339 but get an error about “Traces from a previous installation….” I also logged a call yesterday using the send support file option to you, but no reply yet.
Desktop Central Script Repository not saving
We have started using DC and when I add a custom script into the Script Repository under Admin, it loads the entry, but throws away the UNC path details. My path is \\hccstor3\software\Dist$\TRIMContext6r2_SP4_1226 and the script file is install.cmd. When I add the entry, the \\hccstor3\software\Dist$\TRIMContext6r2_SP4_1226 part is left off and only install.cmd remains. When I run the computer configuration job, it does not work because it is only using the "install.cmd" string and not the
Event ID" 103 Source: DesktopCentral
I am getting the following errors in serveral machines after installing. has anybody else seen this, and is there a resolution? The description for Event ID ( 103 ) in Source ( DesktopCentral ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:
Group Policy Preference Client Side Extensions for Windows XP Patch
Hi Romanus, Could you explain to me how to deploy this patch "Windows-en-US-KB943729" to all the clients as I can not find the patch in the Patch Mgmt console. I would have thought that this patch was downloaded by Desktop Central, and already been deployed as an Informational Patch. Is there anyway to force desktop Central to download this patch so I can deploy it though the patch management. Thanks, Billy.
Reboot after Patch Deployment
I have a scheduled scan and deploy job setup for patches. I have the job set to run off hours and force a reboot. The scan and deploy works fine, but the reboot doesn't complete. The computers are logged off and in screensaver mode at the time. They get the reboot command ok. After the deploy they start to shut down, but the shutdown does not complete until someone moves the mouse or presses a key to get out of the screen saver. It's kind of annoying, because you can't access the computer the
Next Page