Build 80237/80238 ?
I recently updated Service Desk Plus to build 8203 and the integrated chat function indicates in the read me that it requires Desktop Central Build 80238 for this functionality. The chat icon still appears in the tickets, but gives the error that it requires build 80237 to function. In either case, the latest version of Desktop Central that i can find is build 80234 (http://www.manageengine.com/products/desktop-central/service-packs.html) Where can i get the latest build?
Removed computer information
Hello! Is there possible to view Computer Information when computer is removed from SCOPE? That information still exist in MySql database after removing? Example: I need to find out Windows Product Key from removed computer Thank you!
Vulnerability scan notification
We are running Desktop Central Build 80234. We have configured the Schedule Vulnerability Update to run every day at 0400 and to e-mail notification to my e-mail address. The e-mail notification works fine. What I would like is to configure the notification to also tell me which patch(s) have been added since the last scan. Currently all I get is the following: Task Name : UpdateDB Task Started at : Mon Apr 29 04:00:00 EDT 2013 Task Completed at : Mon Apr 29 04:00:01 EDT 2013 Next DB Update Time
Problems creating dynamic custom group
Everytime I create a dynamic custom group it always switches to the 'OR' operator when I've clearly chosen the 'AND' operator. Is this a bug or am I missing something. Darius
Prompt that DC agent will be Uninstalled at PCs next connection
When I remove a PC that is off-line, I see a message telling me that the DC Agent will be uninstalled when the PC reconnects. In many of these cases, the PC has failed and will never reconnect. Is a record of this kept somewhere and how long will the record stay active? I most cases the PC will not show up again but in a few, the end user changes their mind about the system and we rebuild it using the same Computer name and workgroup on the same hardware. If DC Agent is installed, will it
Software Metering for Office 2010?
Hi there, Is it possible to setup software metering of Office 2010? It appears that I have to create a rule for the individual items (Word, Excel, Outlook, etc)... Is that correct? Can you provide the step by guide to software meter Microsoft Office Professional Plus 2010?
Physical Memory Report Problems
I configured Desktop Central to show me a report on the physical memory installed on my managed machines. It seems like the report is showing some other interpretation of the actual physical ram installed. For example, if I install 4GB of RAM in a machine, the report will show me anywhere between 2995 and 3070 for 'Physical Memory (MB)' depending on the machine. I would actually like to see the actual amount of RAM that is physically installed. Why is this behaving this way? DC8 > Reports >
New theme (build 80234) is awful
Good day I know it's probably pointless to say this but the new theme which was released with build 80234 is just awful. It looks very bulky and cheap in my opinion. On a more professional note: it does not seem to display properly in Firefox even though the local cache etc. was cleared. As an example, if I move my mouse inbetween the icons on the Admin tab (e.g. Scope of Management, Agent settings etc.), the icons next to the mouse start to "move". Also, the rebranding logo disappeared after the
failed scans and updates desktop central
I have scheduled my company to perform scan and deploy of patches across three days. I have separated my network into three groups and they scan and deploy on those three days. If the scan fails for a reason like they forgot and shut down their PC or they were out of town what is the best way to handle that? I would like to automate it so if they fail then it should try the next day and if it was updated fine the first time no scan is needed. Is there a way to handle this? Thanks.
Patch Management Targeting
I would like to be able to define a patch only for specific machines, while allowing it for others. In SUS this can be done based on group. Is there such a function in DC?
Remotely rename computers
ZENworks Configuration Management has the ability to remotely rename computers. This should be a standard feature of any desktop/server management software. With Desktop Central we have to touch every computer that we want to correct the name on which is very inefficient.
desktop central missed updates
if we set a schedule for updates by groups what happens when an enduser has their PC shut off or if it is laptop and they are out of town?
keep PC for updates
So except for telling the PC to never sleep by pushing out a GPO is there a way in Desktop Central to wake a PC if it is not awake to be scanned and install updates? I would think this would be great then as soon as it is done it puts the PC back to sleep.
command line arguments via agent ? Where can I find administrative documentation for the installed clients ?
Hello, I was working a few years with ZENworks and are exploring DC right now. What I haven’t found yet is how I would trigger updates from the installed agent on our client computers. I guess my question would be where I can find the documentation for such command line arguments. Especially while testing I am missing things like updatenow / refresh, but getting a full document would be helpful to keep in mind what all is possible. Where can I find such administrative documentation Thanks, Markus
After installing fix 80234 in IE in DC login page there is still message New Hotfix Available
I install new hotfix ver 80234. After installation i restart server with DC. Server is up with DC and work fine. When i log in DC i see that i am in version 80234. But pain in my eye is that message in IE when i try to log in from workstations New hot fix is Available. I clean IE cach and temp files but message is still here. Any idea? DO i need uninstall old version of DC or what. Regards, Sebastijan
Software deployment for Remote Office has stopped deploying a "standard" package
We are running - Desktop Central Server 8.0.2.26 We have a configuration to push the Teamviewer software for a specific "setup" Remote Office. Up until yesterday, this software deployment configuration had been deploying Teamviewer to each and every PC that had DC Agent installed to it. It also would deploy Teamviewer if we moved a PC to the Remote Office. Yesterday, we installed DC on 6 PCs but none of them received Teamviewer and they were powered up all night. We ran a manual patch scan
Add archive option to configurations
Dear Support, In list of configurations, would it be possible to add an "archive" option? Currently there is "global view" and "my view" - it would be good to have an option to archive them, and then only show what you want to mark as "live configurations". "Archiving" a configuration would have the effect of hiding it from the general global or my view, and have a separate option to view archived configurations. Still retain the ability to copy an archived config to live as a new configuration.
How to reset\clean Desktop Central Action Log Viewer ?
How to reset\clean Desktop Central Action Log Viewer ?
Remove pre-loaded software using Desktop Central
Hi for some reason couldn't find Desktop Central in the list of available forums to post this in so posting in the ServiceDesk Plus one! Is there an easy way to remove pre-loaded software using Desktop Central? for example the Lenovo laptops ship with some Lenovo tools on that we do not want, I know we could use OSDeployer to install an OS excluding all this software but my line manager won't allow me to spend money on that so want to get it working with my existing Desktop Central. Any help
adobe air 3.7
hi when will adobe air 3.7 become available for patching on desktop central we have all our clients on release 3.6 but 3.7 has been out for a little while now best regards
Uninstall/Reinstall a Program
Is it possible to uninstall a software in order to re-install it in the same configuration? I try to add a Remove software deployment and then an Install of the same software but I get an error that the software package is already added. .
Patch management target
Dears, Does Desktop Central only support the path management of MS OS and software ? How about oracle ,Adobe or other applications? Thank you.
Deploy software based on current installations
I want to create target collections based on software. or example, if i want to update java for everyone that has an old version, I can go to inventory > software and search java, but i can't create a collection of PC's based on that. All I can do is export the number of systems that have it. I can click on the individual software then get a list of computer names and export that. However in my case we have about 16 different versions of java out there and this method will take a while. Is there
DesktopCentral and MySQL integration
Hello, I downloaded the trial version of DesktopCentral 8 in order to try it as a management & support solution in our company. I found it very good, but there is one problem that I can not solve - use MySQL database instead of the default Postgres. My plan is to install the database at the same machine as the DC server. I installed MySQL on the test machine and opened a new database named 'desktopcentral'. I used the batch script named ChangeDbServer to change the DB but when I press test it said
Self Enrollment for MDM
When is it projected for there to be the option of self enrollment? We are wanting to utilize the MDM portion of Desktop Central in our NAC deployment but without the ability for the user to self enroll it is difficult to do so.
Custom Report to Show Inventory based on AD OU?
We keep all the systems we have in inventory in an OU in AD called "Inventory" These systems all have DC Agent installed already for preliminary staging so they are cataloged in DC already. What I want to do is be able to pull a report in DC that will show me all the machines we have in the Inventory OU along with details such as model, warranty information, etc. I see in the active directory reports that I can view computers by OU, but that doesn't give me the option to incorporate all the granular
Migration DC8 on another IP adress what with Agents.
When i installed DC8 and create first DC agent -my mistake was that i puted IP adress in agent to communicate with server now i know that i had put HOSTNAME for server now i wouldn't have that problem. Now i need migrate server on new ip range and i know that i will lost communication with agents. I have arround 300 agents and try find best solution how change in all agent ip adress to hostname of DC8 server before i migrate same one. Regards, Sebastijan
settign up automatic patch deployment
When setting up a configuration to scan, download and deploy missing patches to a test PC first i built the task and it scanned the PC then it downloaded the updates and i have approved all of them but it just says yet to deploy. What have i done wrong?
Internet Explorer 10 for Windows 7
When will Internet Explorer 10 for Windows 7 show up in patch management for Desktop Central? Thank you.
Missing Update
Update ID 12693 Bullettin MS12-074 - (Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2 (KB2729449) is still showing up as missing even after many deployments and a few manual installations. Can you advise please? Chris
Quick-launch box not going
Hi, I have noticed when connecting to another machine using the remote control facility that the quick-launch box takes a long time to remove once you disconnect the session, in some cases it can stay on the screen for a number of hours. My first question is this,does the quick-launch box retain administrator rights even though I have already disconnected, thus enabling the user to perform function for which we do not allow them. Second question, can its removal on disconnection be performed more
User Profile Specific Software installs (Chrome, Dropbox, etc)
According to this post, it was expected to have User specific software (software that installs into the user's profile rather than other common locations like Program Files) would be available in software inventory by Q1 2013. This is becoming an increasing issue for us, especially with Dropbox. Is there an update to the status of this critical feature?
Software Metering??
Software Metering does not seem to work.... I click on the "Inventory" tab, Then "Software Metering" Verify the "Enable Software Metering" is checked .. it is Then select the software from the list; for example Microsoft Excel 2013(15.0.4420.1017) Enter a unique rule name: test1234 enter the file name: excel.exe enter the original file name: excel.exe enter the product name: Excel 2013 leave file version blank leave comments blank click save.. It appears in the list. Put a checkmark in the first
Inventory Reports > Software Product Keys
Is there way to change this report so it reports on other software? Right now it will only report on Windows OS..
Help with configuring Prohibited software
Hi, Can someone offer some assistants configuring Prohibited software section in Desktop Central? It seems it really doesn't do to much... I've listed a number of programs that I don't want on my network, but users are still able to install them without problem. For a test, I added a program called "PDFKey" to the Prohibited list. It correctly detected it on machine. I then went ahead and installed it onto another machine. It showed up in the in the inventory, but the user did not get a warning
'Continue Installation if the exit code is...' not working?
So I have an MSI file that I'd like to install only if a particular file/folder does not exist on the workstation. I have created a batch file that says the following: if not exist "C:\Program Files\Program X" set errorlevel=1 EXIT /B %ERRORLEVEL% I have verified that this script is working and exiting with the correct error level based on the existence of the program directory. In DC, I set my install configuration to run the batch file and checked the checkbox for 'Continue the installation
Detecting existing software before install
Hey guys, Sorry if this is a newbie question, but I've just started to test my first few packages to my company via. desktop central. I'm just testing a few simple small MSIs (eg. Citrix client). It seems as though that if the software already exists (installed from the exact same .MSI) on the workstation, DC tries to re-install it again regardless. Since .MSI's can detect if it's already installed - is this not communicated to DC somehow? In other words, if I create a configuration to install
After patch 80226 the deploy button is without function
Hello, after installing the latest patch 80226 i have problems to install patches because the deploy-button at the end of the site is without function. Nothing happend, no message, no error message, nothing. Change the browser from firefox to IE do not change anything. Going back to Version 80214 everything works fine. BTW: With Version 80226 the Desktop Central is in german. Thanks for you help.
No Reboot
Hi, Would it be possible to have an extra option in the patch management, it would be "do not reboot and do not prompt". I sometimes have to manually apply patches to machines and many of our users get frustrated when the get the prompt to restart their machine, especially when in the middle of work which can not be postponed. Although the option to not reboot the machine is selected, the prompt to restart the machine is displayed, an option which stopped the prompt from being displayed would be
desktop central update notification
so i have setup a schedule for my endusers to receive and install the updates. I have split it up into custom groups of 15 or so over the course of the month so everyone doesn't get an update on the same night. I want to send out a calendar reminder for everyone when their update will occur so they can log off and close the various applications that might be updated. Is there a way inside of desktop central for that reminder to pop up so i don't have to send a reminder via outlook? Thanks.
Next Page