Automated Patching Failed
Last night, none of our machines scheduled were patched. The error is "No missing patches found". All of those machines are missing patches and show up in the Highly Vulnerable category. Those patches have all been approved. If I click the PC name under the patch scanning task, it doesn't show any missing patches. But if I click the PC name under the All Managed Systems category it lists all of the missing patches that came out on Patch Tuesday. Why did this fail and how can we resolve this?
Is there a way to check a desktop compliance?
We currently use Altiris and we have built a baseline for our machines. For example, all machines need to have a shortcut on the desktop to an internal web server. The agent runs a compliance check every hour and it checks that the icon is there. I see how to install the icon with Desktop Central, but if I delete the icon, it never comes back. It looks like the configuration tasks are a one time only thing and cannot do routine compliance checks. Am I missing something?
Patch Configuration for Remote Sites
Good Afternoon, We dumping WSUS and trying out Desktop Central for patch management. Most my configurations are set but there one automated patch setup that I like some input on. Most of our campus is connected by fiber, but we have two remote sites that are connected by a very poor AT&T T-1 line. My thought is both sites should have their own sites in AD and when it comes time to configure a automated patch configuration, it will be easier to do. Can Desktop Central preposition a update to
DesktopCentral 64bit
do you have a desktopcentral installer for 64bit?
Only patch PC when on WiFI
It would be helpful if there was an option to configure patch deployment when the device is connected by WiFi (or cable) to avoid large downloads to laptops. We have a large number of users on the road who connect their laptops with 3G. To avoid large data bills we would like to be able to configure a template to prevent excessive data charges with portable devices and allow the device to update when at home or office and on WiFi
DesktopCentral patch reports
Hi All, please point me in the right direction if i am missing anything but the reporting on patch management seems very limited. am i able to report on a select number of machines? if i wanted to show only servers that are missing updates. who do i run a report that shows which patches were successfully deployed to 1 machine in particular? will i have to request these reports everytime? thanks Russ
Rename "admin" username for Desktop Central
Hi, I would like to know if we can rename the "admin" username in Desktop Central to someting else. I know from the application it can't be done, only the password, but in the db (MS SQL) , if i rename it, will it cause any issue ? If it's possible, where i can change it ? Thanks
LAN vs. Roaming Agent Usage
I am not seeing significant differences in how the LAN vs. Roaming Agents operate. I have laptop users that leave the LAN, but still appear to be contacted, scanned and patched. Other than identifying a Remote Office that is associated with an IP range so the client will contact the correct distribution server, is there a difference? I just want to confirm IF I should be using the Roaming Agent and when... Thanks in advance!
Deleting desktops from inventory should be easier
I have a Configuration that's sitting at "in progress" because of one desktop that no longer exists in AD. When I look up that desktop name in the search box, there is a check box next to it but there aren't any commands for it. And I do not see any button to delete the desktop. I know there is a way to delete them, but the search results should have an option to delete a desktop. Also, I would like to go into a task that is "in progress", click on the desktops that are yet to be applied, and just
Best Practice for WSUS and Desktop Central
We are using Desktop Central now to manage Windows updates for all of our workstations. We were using WSUS. Right now they are both running. We will continue to use WSUS for server updates. Is it okay to leave the workstations still setup with the GPO for WSUS? The boss wants to just leave everything as it is. Are there any issues with PCs using both WSUS and Desktop Central?
ManageEngine: When to Use Local vs. Remote Offices / Laptops?
We have a single domain, but have several travelers (e.g. road warriors that may be on the road for 30 days). While I currently have all systems setup within the Local Office, is that the proper use case for my road warriors? Should they be assigned to a Road Warrior remote office with Direct Communication instead of the Local Office or will they still scan and patch even if they are gone for 30 days? What is the recommended model and proper use case for these travelers or my other travelers
Destop Central by Internet
We need to inventory all computers including external partner. Is there any possibility to connect computers that are not in LAN with Central Desktop .... only connect by internet, similar to MDM ??? Thanks ....
Desktop Central Feature Request - email on completion of configuration
Dear Support, I have asked this by email (a few months ago) and thought I would ask again here to see what everyone else thinks. When you create an automated patch deployment you have the option for it to send you an email when it has completed. I would like the option for sending an email to be added to EVERY type of configuration. For example, if I patch a group of servers in the patch management module I would like to be emailed when it completes, with either a summary or verbose report of all
Problem while downloading the patch from server
Hi I'm having trouble deplying patches from our installation of Desktop Central 8. The patches have been successfully downloaded and are in the software repository, but whenever I try to install them to any client machine, it fails with the error "Problem while downloading the patch from server" Where can I look for logs with more details of what's actually causing this error? Thanks, David
Agent - Lots of black boxes flashing on screen
Hi, After the last update the agent is now displaying lots of black boxes every time our users logon / every 90 minutes. Can someone please tell me how to disable this? Thanks
Inventory Summary Reports
Hello, I am wondering how I can run a purge or something to get rid of software with the installation count zero ( none ) It's very confusing to me that DC still is listing software what may have been installed but isn't anymore. Thanks, Markus
deploying software run as 'user' still running as 'system'
Hello DC team, I am wondering why this is not working? I have created a deployment in which case I would like interaction with the desktop. I have choose to run the installer as domain admin. The issue I am running into is even in the summery it's showing correct as run as 'domain/user' on the local workstation the exe I am trying to run is running as 'system'. In this case I have to run it as admin to I get an interaction with the desktop and the user will get a pop up where to enter a password.
IP scan for servers in Desktop Central
We currently have both Desktop Central and ServiceDesk Plus. We have Desktop Central performing the asset scanning, and feed it into ServiceDesk. ServiceDesk's asset scanning is off. Is there a way to scan an IP range via Desktop Central, or do I need to turn on ServiceDesk IP scanning? If I do that, will I see duplicate asset entries in ServiceDesk (scan results from Desktop Central and ServiceDesk)? Thanks, Dave
How to deploy an SQL script
Hi, i can't find the way to deploy an SQL script to all my servers. The only option is an .MSI or EXE package. I have tried in Software Deployment.. Is it the right place ? Thanks for all help
HipChat Software Deployment
Hey all, I thought I would post how I got Desktop Central to push HipChat out to my PC's. I first followed the instructions listed here: https://forums.manageengine.com/topic/how-to-create-software-package-with-a-air-extension but had to make some changes. I've highlighted my changes in red. Here's the steps to deploy the adobe air extension using Desktop Central Software Deployment. First, install the Adobe Air using Software Deployment templates: Before deploying the .air application, you will
User license issue in Desktop Central
Hi, We have purchased a single user license for desktop central and the same is occupied by the domain administrator. Now we want to remove administrator login and assign another user due to some security issues. But it is not allowing to change the user. Is there any way to do this?. Regards Jobin
Unable to post a new ticket
Hi, I am suddenly unable to post a request after having done so for many months, all my technicians can but not me so can anyone shine some light? I have 2 machines with the same issue both running Windows 8 Pro and Internet Explorer 10, I have set IE10 to compatibility mode and removed my antivirus software (Kaspersky Internet Security) but still cant send a ticket, please help! Regards, Nick. P.S. I 'm unsure of the forum I should be posting to so please redirect me if needed.
How to fully extend text in Desktop Central?
In the text columns that show programs in list form, is there any way to fully extend the text to show the entire program name in the column? I know you can scroll over it and it will bring up a bubble with the full name, but I was curious if you could extend it further than 20 letters or whatever it decides to stop at. Much appreciated.
MDM Information to populate assets and SDP
This would enable syncing the MDM data in to Service Desk Plus so that there is only one point of entry needed for any device.
iPads no longer get "App Catalog" app after enrollment process
Hi, I'm really hoping someone can help me, we have just changed our firewall solution from Microsoft TMG Forefront Security 2010 to Dell SonicWall and we can no longer complete the enrollment process. When we issue an enrollment the following happens: 1. The user receives the email successfully; 2. The web link opens successfully and allows the passcode to be entered; 3. The MDM Profile successfully installs; 4. The process switches back to the Safari page to notify that the process installs successfully;
Set photo screensaver
Hi, I could not find the configuration to set the photo screensaver with directed to a specific folder. If it was directed to My Pictures, the screensaver would appear all the user's pictures instead of company's logo. Thanks.
Changing wallpaper permanently
Hi, I managed to change the wallpaper for all the users using User Configuration. However, if the user logs in out of network the wallpaper appears blank. Is there a way to fix this? Thanks. *sorry posted in wrong section. mods can please move this? thx
Report on File or File Extensions
Is it possible to report on the existence of a specific file on a machine or a particular type of file? I have several scenarios in mind, one would be to report on the existence of a log file that is generated by a script I run at startup, the second scenario would be to report on users that have .pst files stored locally. Thanks
Every inventory scan fails since Build No:80251
Hi DesktopCentral-Team, this weekend we implemented the 80251 hotfix. Everything seems ok, the agents have updated correctly. But since then, 900 of 950 inventory scans are failing at various clients: xp, win7, 2003, 2008 etc. We tried to uninstall and re-install the client, what worked perfectly. But with no impovement at inventory scanning. Patch scanning works well, so does software deployment. What additional information can be helpful? Or are there already any ideas? Thank you very much! Kolja
Running a script after automated patching.
Is there a way to execute a script after automated patching? We have hard drive encryption software on our laptops and we need to run a script to skip the encryption software when it reboots.
Collect data usage details from device
To collect as part of the scan the data used since last scan. Only data using phone carrier needs to be recorded this would enable highlighting of phones/accounts where data limit might be exceeded and incur high usage costs.
Custom groups - computers from multiple domains
I would like to be able to create custom groups with computers from more than one domain.
Java Updates
I had seen a post a while back stating the Java download had been fixed Manual mode download of Java Update but I am having an issue. When I try to download the file through DC I get the error: 1 >> Downloading patch jre-7u25-windows-i586.exe . Please wait... 2 >> jre-7u25-windows-i586.exePatch status : Bug in authorization handling: server refused the given info 10 times I have manually downloaded the file giving it the name 300599-jre-7u25-windows-i586.exe. When I sync the database according
prohibit all apps except white listed
To be able to set a profile where all apps are prohibited except for the whitelisted ones. This would be much easier to administer than having to go through all discovered apps and blacklist the ones not permitted on corporate devices.
Lock / restrict device if prohibited app not removed
To lock the device or restrict it to wifi only (or other restriction) if prohibited software is installed
Software licences synchronised with SD+
It is annoying to have to keep re-entering details of software licences in both DC and SD+ It is also likely to lead to many mistakes on compliance if one is updated and not the other.
User administration DC8 -Role
Hello, i have one problem with defining roles for user. In User Administration i created new Role: Service_Desk and on Configuration module i gave permission Read Only. In that case my SD technician can see all configuration that i created but cant select target for deploy (Computer name or anything else) and that's problem for me. In second case for my Role: Service_Desk on Configuration module i gave permission Full control. With that permission he can delete configuration create new configurations
Installing the Agent on an external Client
Hello Community, I want to use Desktop Central in the company I am working for, but i have a few questions. How can I install the Agents on clients which are not in my network? Where i have to place the packages so that the external clients can download them? For example I want to install Software from a virtual server in the company, where Desktop Central is installed, on my home PC. Pls help Thank You eccogo
shared network printer not detecting while browsing
I have added an IP printer in one PC and shared it. But it is not getting detected while browsing for printers, however some other printers are detecting. If I add the path manually, it is giving me an error that "driver can not be installed, access denied". What could be the reason?. Regards Jobin
DesktopCentral agent disabling internal raid storage
Hi, The usb block configuration I created is blocking internal raid storage on servers, this happened on two servers it leads to storage stoppage. Why is that behavior.?
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