How to go about software deployment once you have installed agents?
Hi, I have installed DC on a server that I remotely access through my PC. I have the DC Agent installed on my PC and another PC. I would like to push down a software from the 'Templates' tab to both these PCs. After creating the package from the templates, it is saved in the software repository's designated folder in the server where I installed DC. How do I go about pushing down the software that is saved in the server, to both these PCs? Please help! Thank you!
Problem Deploying Adobe Shockwave Player
I have setup and deployed Adobe Shockwave Player v12.1.2.152 from the template in Desktop Central. So far no matter how I deploy the software all I am seeing is retry in progress. I have tried running the software from startup option and at the refresh interval. I have also tried deploying the software with the system user and with my domain administrator account. Any help on this problem will be greatly appreciated.
Dynamic Custom group under All Systems View
In Patch Management and All Systems view, the filter does not show Dynamic Custom Groups. It does show static groups. I am looking to see what patches are missing only in my dynamic group of servers.
move DB from SQL2008 to new server with SQL2012.
HI, I want to move DesktopCentral database from current server SQL2005 to new server with SQL2012. I tried with backupdb.bat than changedbserver and restoredb but nothing happen. When I start again DC database is still on old server. Any idea?
What browsers work with Desktop Central 90023?
What browsers do you support for using with Desktop Central 90023? Exact version please. Having issues with the following browsers. IE 11 Chrome 35 Firefox 26
Two new false positive detections in Patch Mgmt
Desktop Central 9 (build 90032) Just updated vulnerability DB overnight, and now our 148 Win 7 x64 workstations with MS Office 2010 (most x86 but some x64) are showing two false positive patch detections: 15272 MS14-017 Security Update for Microsoft Office 2010 (KB2863919) 32-Bit April 8, 2014 15274 MS14-017 Security Update for Microsoft Office 2010 (KB2863919) 64-Bit April 8, 2014 I've downloaded the patches through Desktop Central and attempted to install them to one of our workstations, but
Issue with ActiveX Viewer
Hello, We have a new person starting with us, and they are having problems using the ActiveX Viewer on their computer. They can still use the Java Viewer, but the ActiveX Viewer doesn't work for anyone who logs into this computer including domain administrators. Here are some things that I've already checked: * ActiveX security settings are applied by group policy, gpresult shows that the correct group policies are applying to this computer. * The security settings listed here are set to 'enable'
Shockwave update 12.1.2.152 fails
Hi all Did anyone manage to install the latest Shockwave patch? I have tested this on several PCs but I am getting a "fatal error" on all of them. The Windows event log revealed the following: Product: Adobe Shockwave Player 12.1 -- Error 1316.A network error occurred while attempting to read from the file C:Program FilesDesktopCentral_Agentpatches300885-sw_lic_full_installer.msi Thanks Stefan
windows 7 task bar shortcuts
Hi, We have set up a config to change Desktop Shorcuts & Start Menu Shortcuts but we also need to be able to change Task Bar Shortcuts. We have found that the shortcut resides in "C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar" but as far as I can tell there is no way to edit this in DesktopCentral. How should we go about this?
Barcodes or QR codes..
Hi We currently use DesktopCentral for patching and misc support tasks, but I would really like to start using it for inventory management. Unfortunately this is really difficult without some easy way of being able to pull up a devices information. Could you tell me if DesktopCentral has any support for Barcodes or QR codes? One idea I was going to try as simple using a QR code that opened up the DesktopCentral search URL with the devices name, unfortunately though, this won't work because the
Printers - Servicedesk Plus and Desktop Central
Hi I have both SDP and Desktop Central running (both latest versions) however I am a little unsure of how to import the network printers into SDP, not the process but which system to use. The method I used previously was to do a network scan on each IP range using SDP however I am a bit concerned that Desktop Central will also import printers into the system and in some way duplicate the devices. Does anyone have some advice on this please. Gary
Desktop Central email notification
Hello, i would like to know if there is a possibility to send an email notification to my users with Soon-to-Expire User Passwords in my reports and of caurse send me a copy
Mac clients showing the wrong Computer Name
The Mac OSX agent reports the incorrect computer Name. It should use the LocalComputer Name(localizedName) from the Sharing System Preference but instead it appears to use the record returned from DNS as shown below. For Debug ::: LocalComputer Name(localizedName) : David’s MacBook Pro 2014-06-09 16:32:13.511 dcconfig[10479:303] DWORD InitializeLocalComputerDetails() [Line 412] Local computer Name: 10107-nludlow 2014-06-09 16:32:13.511 dcconfig[10479:303] DWORD InitializeLocalComputerDetails()
Configurations fully deploy but status is incorrect
I have been deploying configurations to multiple computers and single computers. Sometimes the Status will show "Executed", sometimes it shows "In Progress", and sometimes it will show "Ready to Execute", and sometimes it won't deploy at all to some computers even though the agent is live and healthy. Working with DC version 90023 as well as Agent 9.0.23W. I thought I read somewhere that the upgrade to this version was supposed to resolve this issue, but I am still experiencing it.
No Targets Available
I just setup my Desktop Central and have it working fine. I'm in the process of using the patch manager and for some reason on 1 Windows 7 machine, when I deploy patches, I get a "No targets available" message on the config screen. Anyone have any ideas? Same setup as all my other machines and same make/model laptop as several others that are working fine.
Unable to Create Package from Template
Hi, I want to create a package for Adobe Flash Player ActiveX, but after clicking on 'Create Package', it seems to be 'In Progress' for a long period of time. Does it usually take very long to create a package?
Announcement Text does not display
Desktop Central Build No. 90023 The announcement pushed to remote and local locations displayed the Annoucement Title correctly but with a blank message. There is no formatting in the text of the message. Upon <clicking & dragging> within the textbox, The text appeared in inverse and displayed correctly after 'un'-highlighting the text. Also, upon a remote login, as the screen refreshed itself, the text displayed. This occurred for both Windows 7 and Windows XP machines. All have java 7 update 55.
Default domain at login DC9
Version 90023 I have AD integrated my staff/users, now how do I set the authentication to defaul to my domain name at the login screen to my domain? I've seen references that if I only have users from my domain (as in, all users in Admin - Users are "Authentication type" set to my domain) then the default will be that domain, but that means I would need to remove the admin user - is this safe to do and/or will that work? Thanks! This is a minor nuisance at best! Jesse A. Adams
Agent Installation Failed
Hi, I downloaded an DC Agent for my PC, but it is not being reflected in the Admin>Customers>Remote Offices tab. Are there any further steps I should take to finish the Agent installation? As of now, I have downloaded the Agent by pressing the green arrow, and run the file inside it.
ManageEngine Desktop Central : June 2014 - Patch Tuesday support - status update
Hi Folks, New Security Bulletins : MS14-030 - Vulnerability in Remote Desktop Could Allow Tampering (2969259) - Supported. MS14-031 - Vulnerability in TCP Protocol Could Allow Denial of Service (2962478) - Supported. MS14-032 - Vulnerability in Microsoft Lync Server Could Allow Information Disclosure (2969258) - Supported. MS14-033 - Vulnerability in Microsoft XML Core Services Could Allow Information Disclosure (2966061) - Supported. MS14-034 - Vulnerability in Microsoft Word Could Allow Remote
Add OWNER column to all grid views
I work with many telecommuters whose machines often do not reside on the network. Therefore, 'Logged in User' is often blank, and doesn't show me who owns that Laptop. To give me better access to that info, I populate the owner information for each managed PC. However, the Owner column is not availible in all areas of DesktopCentral. For instance, Owner is not a available column under Inventory and Configurations.
Block/Disable USB Devices in the Network
where is this option to control and give access for particular usb's ? kindly please reply. im using Desktop central for first time.
Having to reinstall agent to allow connection to client PC
Hi, I would like to ask if anybody has had issues connecting to machines that the agent has been installed however maybe the IP address has changed and then when you go to connect it says agent unavailable? The only way I can resolve this is to remove the agent and install again through SOM. Once it has been installed I can then connect to the client PC. However I have noticed in the settings that the box is checked to update IP changes so I don't understand why this needs to be done, is there
Desktop Central Local PC Account Creation
Our system has no AD joined workstations I have setup a configuration to Add accounts to a remote office. I selected all the PCs in the office Configured 4 actions: 1. Add Account - <gave it the name> set the password (override password if account present) add the account to 3 groups (it could be a member of any or all group). They were defined as: User,Administrators,SophosAdministrator (no spaces after commas) 2.
USB devices are enabled or disabled report
Is there a way to show what USBdevices are enabled or disabled?
Inventory Scan not working after patch
Hi, Previously I use Desktop Central build 80358. My inventory scan works but my patch scan works. So now i patch it to build 90002 and now my patch scan works but inventory scan doesnt. I've been trying to contact Desktop Central support through email but it really disappoint me. Case number i've logged is 14407294, 14406685, 14405588 and no one replied yet.
Error occurred while downloading the required files.
We get this error when deploying packages after updating the desktop central server. Its create the folder on the client machine but not putting the file inside of it. We are using a share on another server for the repository. Have anyone get this problem before? I also talked with the support yesterday and he started a remote session to me and then he told me to send some files to him and he should have send a hotfix to me and i haven't seen any email from him.
OfficeUpdateError: No product installed for contained patch.
Hi, I have a few computers where I get this error, when trying to patch. OfficeUpdateError: No product installed for contained patch. Which is weird error, as if this is the case, then why does the scan see the patch as missing if there is no product for it.
Problem With SOM with role
I have a rol with permission of admin in SOM. This user has permission in one remote offices. but when I click the button "som" show a messages : I do not have permission to view the page
DC Query Report - Public IP of machine for DC Agent History
Would like a query report that would list the public ip of each DC agent event when a particular machine connected to DC. Does this IP address of the machine exist with each inventory scan?
Enabled to access the USB drive
I have create the USB configuration one computer to block the USB access, except mouse. Here I have selected domain to effect the configuration. The option i have selected to create the configuration is with attachment file. Now , i need to enabled one computer , which is now restricted. Please guide us to do this.
Microsoft Visual Studio 2010 Service Pack 1
Hi Support, We have Visual Studio 2010 installed and I am trying to find out which computers need the Microsoft Visual Studio 2010 Service Pack 1 and SQL Server 2008 Service Pack 3 installed, but when I scan the computers DC does not inform me that the computer needs this service pack installed or any mention of it. When I check "Vulnerability Summary, Applications" I can see that Microsoft Visual Studio 2010 Professional Gold is installed. I thought that DC scanned for missing service packs for
Patch folder
What will happen if I delete the entire contents of the \webapps\DesktopCentral\store folder? This folder currently contains all the downloaded patches and installs. It looks as if many of the patches are no longer required - BUT if I delete ALL the files will DesktopCentral re-populate the ones I still need? Or do I need to ONLY delete the ones that are no longer required? (This will take much more time as I would have to run a report of the outstanding patches.) Many thanks, Tony
Workstation Group creation at Application level
We need to create the group with some of desktop. like one group with get USB access and another group will not get USB access. And manage this group at application layer. we want to create group at this software level. Note: Currently , we are using group which is created at AD.
DC wrongly "thinks" new Adobe Reader 11.0.07 update has already been deployed !?!
I could not believe it: I did not found the new Adobe Reader update 11.0.07 under "Missing patches" Then I found the Adobe Reader update 11.0.07 in the view "Applicable patches" where I see that more than 100 computers should already have this new patch (column 'Installed Systems'). But, that is completely impossible. We don't use the "Automate Patch Deployment" feature. And I did not deployed this new patch yet. DC even says that my computer already has the new Adobe reader patch - but I can easily
Patch Management - Duplicate OU names and defining a target
Hello, I am trying to define our "Laptops" OU as a target but it's not working. We have a few Child OU's with the same name but under different Parent OU's. When selecting the OU, it only shows the OU Name and not the Distinguished Name. Do I need unique OU Names for the "Define a Target" to work.
android active sync deploy
Hi I Tried on a Samsung S4mini (that it's a SAFE device) the deployment of an active sync profile Attached the profile configuration. We noticed that deploy goes fine, in the E-mail app there is the account, but we have an error that said that the credentials are wrong and you cannot modify but only retry or abort. In the profile that we've been created we don't specify the password and I think that the problem is this becouse I tried to specify the password in the profile e re-do the deploy and
How can i start? MDM & Blackberry OS
Hi, nice to be in this community. I want to know if it's possible to use this MDM with Blackberry OS. In this company, all the users have a blackberry phone and we want to start to use an MDM compatible with BB. Waiting your responses, thank you.-
custom groups multiple criteria
I want to have a dynamic custom group that separates out my Win 7 32 bit and my win 7 64 bit. I want to deploy software based upon those attributes. When i create the custom group i choose Operating system as Windows 7 and then add a second criteria as x86 for system type. Then i save it. The issue is that after i save it it reverts from an AND statement to an OR statement so it pulls in my 32 bit servers. HOw can i stop this? Thanks.
DC9 upgrade- safe to upgrade or still issues outstanding
hi I am running the latest version of DC8 and have been advised to upgrade to DC9 as some patches cannot be rolled out with version DC8 anymore before i do this are there any gotchas? I don't have a test environment and have been burned before (i usually disable DC agents on most critical servers and computers before doing any upgrade to avoid client problems) Many thanks
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