Daily Notifications of 'Addition of Hardware Detected' on hardware that has already been detected.
Is there an article you can point me to so I can correct this? Every day I get a dozen of these notifications. I run about 50 Windows XP/7 workstations in a domain managed by Windows Server 2003. Desktop Central 9 build 90023 Kind Thanks. -brad
Java deployment still not working correctly
When I rollout any version of java, I always set it to only install during startup. Ever since 9 came out that setting is ignored and java is installed immediately on the target computers. Java then is not installed properly and a manual install is required. Java 7.60 just came out and I decided to test deployment. I am still experiencing the same bad deployment issue that I had with 7.55 and DC 9. I recently upgraded our build to 90023 and the issue is still there. Has anyone experienced the same
Inventory Scans Failed
Hi, I have been trying to scan the inventory for my PC and a few other laptops where a DC Agent in installed. However, it is always failing. My firewalls are disabled and I have done all the things mentioned in the troubleshooting tips. Any other reason that the scans keep failing? I have already managed to conduct a patch scan for all the devices that is managed by DC. Please help! Thank you.
Software-Inventory reports NO installation date for some applications
I need to know the installation date for applications I deploy using desktop central, because I have to make statistics showing how long (how many days) it takes to deploy a patch to all client machines. For Java and for Adobe reader, software inventory shows me an installation date - fine. BUT for Adobe Flash Player (both FF plugin and IE activex) and for Mozilla Firefox, DC's software inventory only shows me "--". And this is not a windows bug, because Windows "programs and features" control panel
Issue with Desktop Central build 90023 showing patches needed but the patches are already applied.
I have one computer on my network that all of a sudden showed that it needed 18 patches, even though the patches were already applied on that computer. I have waited several weeks hoping that another patch application might reset the computer but so far it still shows all those patches are needed. I have tried rescanning the computer and then reapply the patches and it always comes back that they are already applied but the computer does not come off the list for needed patches, it still shows
Apache 2.2.25 Update
Hello, I know that this has been discussed previously in the past, but I really need the version of Apache that Desktop central is currently using 2.2.22 to be upgraded to the latest 2.2.25. I have been using Desktop Central for years as a paid member and would be forced by my security team to uninstall it if Apache cannot be upgraded here soon. PLEASE see that this can be done in the very near future. I love using your product and do not want to have to stop using it due to Apache not being adequately
User Account for Scope of Management Issue
If I use a domain admin account for the SoM, I can install the agent and have computer automatically removed from Desktop Central when they are deleted from AD. This is great, except that it is against our policy rules to use a Domain Admin account for workstation products. We have a user account that is a local admin to all computers, but when I use that account, everything fails (agent can't install, computers aren't removed, etc). Does this users need any special rights, like delegated authority
Slow Deployment Times with Desktop Central 9?
We recently updated to build 90023 and we have noticed since making the move from 8 to 9 that the deployment times are very slow to start compared to previous builds of 8, even when selecting "Deploy Immediately". Is there somewhere that I can look to tweak the deployment time? the configurations are sitting at waiting to execute for unusualy long times. Thanks, Anthony
Decline IE 11 in Patch Management...
All, I see many patches to Internet Explorer 11 that can be declined, but I don't see the Internet Explorer 11 installation update to be declined. Anyone know which specific KB installs IE11 so the I can decline it, but still include all updates of previous versions of IE up to 11? Thanks in advance for your help...
Clearing Free Disk Space is Critically Low message?
Good morning, even though a large amount of disk space has been freed on the server, I am still seeing the "Free Disk Space is Critically Low" message when logging into Desktop Central. How can I clear this message so it displays only when the disk space is actually low? Thank you. Ellen Jones
How to go about software deployment once you have installed agents?
Hi, I have installed DC on a server that I remotely access through my PC. I have the DC Agent installed on my PC and another PC. I would like to push down a software from the 'Templates' tab to both these PCs. After creating the package from the templates, it is saved in the software repository's designated folder in the server where I installed DC. How do I go about pushing down the software that is saved in the server, to both these PCs? Please help! Thank you!
Problem Deploying Adobe Shockwave Player
I have setup and deployed Adobe Shockwave Player v12.1.2.152 from the template in Desktop Central. So far no matter how I deploy the software all I am seeing is retry in progress. I have tried running the software from startup option and at the refresh interval. I have also tried deploying the software with the system user and with my domain administrator account. Any help on this problem will be greatly appreciated.
Dynamic Custom group under All Systems View
In Patch Management and All Systems view, the filter does not show Dynamic Custom Groups. It does show static groups. I am looking to see what patches are missing only in my dynamic group of servers.
move DB from SQL2008 to new server with SQL2012.
HI, I want to move DesktopCentral database from current server SQL2005 to new server with SQL2012. I tried with backupdb.bat than changedbserver and restoredb but nothing happen. When I start again DC database is still on old server. Any idea?
What browsers work with Desktop Central 90023?
What browsers do you support for using with Desktop Central 90023? Exact version please. Having issues with the following browsers. IE 11 Chrome 35 Firefox 26
Two new false positive detections in Patch Mgmt
Desktop Central 9 (build 90032) Just updated vulnerability DB overnight, and now our 148 Win 7 x64 workstations with MS Office 2010 (most x86 but some x64) are showing two false positive patch detections: 15272 MS14-017 Security Update for Microsoft Office 2010 (KB2863919) 32-Bit April 8, 2014 15274 MS14-017 Security Update for Microsoft Office 2010 (KB2863919) 64-Bit April 8, 2014 I've downloaded the patches through Desktop Central and attempted to install them to one of our workstations, but
Issue with ActiveX Viewer
Hello, We have a new person starting with us, and they are having problems using the ActiveX Viewer on their computer. They can still use the Java Viewer, but the ActiveX Viewer doesn't work for anyone who logs into this computer including domain administrators. Here are some things that I've already checked: * ActiveX security settings are applied by group policy, gpresult shows that the correct group policies are applying to this computer. * The security settings listed here are set to 'enable'
Shockwave update 12.1.2.152 fails
Hi all Did anyone manage to install the latest Shockwave patch? I have tested this on several PCs but I am getting a "fatal error" on all of them. The Windows event log revealed the following: Product: Adobe Shockwave Player 12.1 -- Error 1316.A network error occurred while attempting to read from the file C:Program FilesDesktopCentral_Agentpatches300885-sw_lic_full_installer.msi Thanks Stefan
windows 7 task bar shortcuts
Hi, We have set up a config to change Desktop Shorcuts & Start Menu Shortcuts but we also need to be able to change Task Bar Shortcuts. We have found that the shortcut resides in "C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar" but as far as I can tell there is no way to edit this in DesktopCentral. How should we go about this?
Barcodes or QR codes..
Hi We currently use DesktopCentral for patching and misc support tasks, but I would really like to start using it for inventory management. Unfortunately this is really difficult without some easy way of being able to pull up a devices information. Could you tell me if DesktopCentral has any support for Barcodes or QR codes? One idea I was going to try as simple using a QR code that opened up the DesktopCentral search URL with the devices name, unfortunately though, this won't work because the
Printers - Servicedesk Plus and Desktop Central
Hi I have both SDP and Desktop Central running (both latest versions) however I am a little unsure of how to import the network printers into SDP, not the process but which system to use. The method I used previously was to do a network scan on each IP range using SDP however I am a bit concerned that Desktop Central will also import printers into the system and in some way duplicate the devices. Does anyone have some advice on this please. Gary
Desktop Central email notification
Hello, i would like to know if there is a possibility to send an email notification to my users with Soon-to-Expire User Passwords in my reports and of caurse send me a copy
Mac clients showing the wrong Computer Name
The Mac OSX agent reports the incorrect computer Name. It should use the LocalComputer Name(localizedName) from the Sharing System Preference but instead it appears to use the record returned from DNS as shown below. For Debug ::: LocalComputer Name(localizedName) : David’s MacBook Pro 2014-06-09 16:32:13.511 dcconfig[10479:303] DWORD InitializeLocalComputerDetails() [Line 412] Local computer Name: 10107-nludlow 2014-06-09 16:32:13.511 dcconfig[10479:303] DWORD InitializeLocalComputerDetails()
Configurations fully deploy but status is incorrect
I have been deploying configurations to multiple computers and single computers. Sometimes the Status will show "Executed", sometimes it shows "In Progress", and sometimes it will show "Ready to Execute", and sometimes it won't deploy at all to some computers even though the agent is live and healthy. Working with DC version 90023 as well as Agent 9.0.23W. I thought I read somewhere that the upgrade to this version was supposed to resolve this issue, but I am still experiencing it.
No Targets Available
I just setup my Desktop Central and have it working fine. I'm in the process of using the patch manager and for some reason on 1 Windows 7 machine, when I deploy patches, I get a "No targets available" message on the config screen. Anyone have any ideas? Same setup as all my other machines and same make/model laptop as several others that are working fine.
Unable to Create Package from Template
Hi, I want to create a package for Adobe Flash Player ActiveX, but after clicking on 'Create Package', it seems to be 'In Progress' for a long period of time. Does it usually take very long to create a package?
Announcement Text does not display
Desktop Central Build No. 90023 The announcement pushed to remote and local locations displayed the Annoucement Title correctly but with a blank message. There is no formatting in the text of the message. Upon <clicking & dragging> within the textbox, The text appeared in inverse and displayed correctly after 'un'-highlighting the text. Also, upon a remote login, as the screen refreshed itself, the text displayed. This occurred for both Windows 7 and Windows XP machines. All have java 7 update 55.
Default domain at login DC9
Version 90023 I have AD integrated my staff/users, now how do I set the authentication to defaul to my domain name at the login screen to my domain? I've seen references that if I only have users from my domain (as in, all users in Admin - Users are "Authentication type" set to my domain) then the default will be that domain, but that means I would need to remove the admin user - is this safe to do and/or will that work? Thanks! This is a minor nuisance at best! Jesse A. Adams
Agent Installation Failed
Hi, I downloaded an DC Agent for my PC, but it is not being reflected in the Admin>Customers>Remote Offices tab. Are there any further steps I should take to finish the Agent installation? As of now, I have downloaded the Agent by pressing the green arrow, and run the file inside it.
ManageEngine Desktop Central : June 2014 - Patch Tuesday support - status update
Hi Folks, New Security Bulletins : MS14-030 - Vulnerability in Remote Desktop Could Allow Tampering (2969259) - Supported. MS14-031 - Vulnerability in TCP Protocol Could Allow Denial of Service (2962478) - Supported. MS14-032 - Vulnerability in Microsoft Lync Server Could Allow Information Disclosure (2969258) - Supported. MS14-033 - Vulnerability in Microsoft XML Core Services Could Allow Information Disclosure (2966061) - Supported. MS14-034 - Vulnerability in Microsoft Word Could Allow Remote
Add OWNER column to all grid views
I work with many telecommuters whose machines often do not reside on the network. Therefore, 'Logged in User' is often blank, and doesn't show me who owns that Laptop. To give me better access to that info, I populate the owner information for each managed PC. However, the Owner column is not availible in all areas of DesktopCentral. For instance, Owner is not a available column under Inventory and Configurations.
Block/Disable USB Devices in the Network
where is this option to control and give access for particular usb's ? kindly please reply. im using Desktop central for first time.
Having to reinstall agent to allow connection to client PC
Hi, I would like to ask if anybody has had issues connecting to machines that the agent has been installed however maybe the IP address has changed and then when you go to connect it says agent unavailable? The only way I can resolve this is to remove the agent and install again through SOM. Once it has been installed I can then connect to the client PC. However I have noticed in the settings that the box is checked to update IP changes so I don't understand why this needs to be done, is there
Desktop Central Local PC Account Creation
Our system has no AD joined workstations I have setup a configuration to Add accounts to a remote office. I selected all the PCs in the office Configured 4 actions: 1. Add Account - <gave it the name> set the password (override password if account present) add the account to 3 groups (it could be a member of any or all group). They were defined as: User,Administrators,SophosAdministrator (no spaces after commas) 2.
USB devices are enabled or disabled report
Is there a way to show what USBdevices are enabled or disabled?
Inventory Scan not working after patch
Hi, Previously I use Desktop Central build 80358. My inventory scan works but my patch scan works. So now i patch it to build 90002 and now my patch scan works but inventory scan doesnt. I've been trying to contact Desktop Central support through email but it really disappoint me. Case number i've logged is 14407294, 14406685, 14405588 and no one replied yet.
Error occurred while downloading the required files.
We get this error when deploying packages after updating the desktop central server. Its create the folder on the client machine but not putting the file inside of it. We are using a share on another server for the repository. Have anyone get this problem before? I also talked with the support yesterday and he started a remote session to me and then he told me to send some files to him and he should have send a hotfix to me and i haven't seen any email from him.
OfficeUpdateError: No product installed for contained patch.
Hi, I have a few computers where I get this error, when trying to patch. OfficeUpdateError: No product installed for contained patch. Which is weird error, as if this is the case, then why does the scan see the patch as missing if there is no product for it.
Problem With SOM with role
I have a rol with permission of admin in SOM. This user has permission in one remote offices. but when I click the button "som" show a messages : I do not have permission to view the page
DC Query Report - Public IP of machine for DC Agent History
Would like a query report that would list the public ip of each DC agent event when a particular machine connected to DC. Does this IP address of the machine exist with each inventory scan?
Next Page