ADSelfService Plus' build 6221 now released with enhancements and issue fixes.
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6221. Enhancements The Single Sign-On and MFA modules now include options to encrypt the SAML assertion and choose between a signed or unsigned SAML request and response
ADSelf Service Plus HA
Hello, I have configured ADSelfService Plus on two separate servers. Both are 64 bit, 6220 build, and using same MS SQL Database. When I'm trying to configure HA I'm getting error: Settings not saved. High Availability cannot be enabled between two different
Database for High Availability
Hello everyone, We're in the process of setting up High Availbility for our instance and we're thinking about migrating from Postgress to SQL. The question is if we can user SQL express instead of the Standard version. Thanks in advance.
Multiple MFA Providers for ENDPOINT VPN
Currently we can only select one method for endpoint VPN, i.e either Microsoft Authenticator or Google one or RSA etc. We want to give users privilege to be able to use any of the enabled MFA methods.
Endpoint MFA missing from Free Edition after upgrade from 6112 to 6220?
We have successfully been using AD Self Service Plus build 6112 for about a year and a half, strictly for MFA Machine login via MS Authenticator or Security questions. We were preparing to move ADSSP to a new server, but first I needed to update ADSSP
Delivery status report for password/account expiration notifications
I'm getting daily emails titled "Delivery status report for password/account expiration notifications" with the message: "Dear Admin, No reports available at the moment for the configured scheduler." How can I make report send when only there is account
ADSelfService Plus' build 6220 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6220. Issue Fixes: An authentication issue involving partially enrolled users has now been fixed. An issue in the Windows Login Agent which prevented users from accessing
can I put the adselfservice site under a virtual directory?
Hi, We're using AD Self Service, and were wondering if there's a way to make the access url under a virtual directory? For instance, instead of it being just https://hostname:9251/, it would be: https://hostname:9251/directory/ So that all the app pages
ADSelfService Plus' build 6219 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6219. Issue Fixes: An issue where the Force Enrollment using Logon Script configuration would fail when the Window Title exceeded 50 characters has now been fixed.
Windows 10 Logon Script issue
Good Day, I have an issue with windows 10 and the force enrollment logon script. To get the script to run in windows 10, I changed the following code: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE9;IE8;IE7,Edge"/> to: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE11;IE10;IE9;IE8;IE7,Edge"/> This allows the script to run in Windows 10 but now when the script starts it starts minimized on all Windows OS's. Is their a way to get this script to work as intended.
[Tips & Tricks] Blacklist passwords using ADSelfService Plus
With the rise in number of enterprise applications, it can be relatively easy for users to fall into the habit of using passwords like ‘Password@123’. This password complies with several password hardening measures and satisfies the Windows Active Directory password complexity requirements as well. However, it can be easily cracked by means of a dictionary attack. ADSelfService Plus secures passwords from sophisticated password attacks by disallowing users from using commonly used passwords, patterns,
Tomcat vulnerabilities
Hi there, Endpoint Central shows multiple vulnerabilities in Apache Tomcat (version 8.5.57) in our installation of AD SSP (version 6.1 build 6123). I realize that there several newer releases of AD SSP available, but according to the release notes, Tomcat
Endpoint MFA user vs machine
I have separate policies made for domain admins and everyone else. I want to require endpoint MFA logins only for domain admins on any machine with the agent installed. Is this possible? My tests seem to indicate that it's all users or nothing.
ADSelfService Plus' build 6218 now released with technician management enhancements
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6218. Enhancements The Enrolled Users Report now allows administrators to view the authenticators users have enrolled for and disenroll them from specific authenticators,
ADSelfService Password Policy vs. AD Password Policy via GPO
Hi, we already own the product and it works nicely, but we don't use some of the features. I'm interested in the password policy features, but what if we already have AD Password Policies configured via GPO? Would the idea be to remove the GPO policies
Change Password Policy for Admin
How do I change the password policy for admin domain? I can see how for all users but it only shows me the user domain(s)? Thanks
ADSelfService Support is not responding even by email. Chat is not available.
I have tried all types of communications to open a case with ADSelfService Support and still yet to receive a response. I tried the following methods: Support website Email to support@adselfserviceplus.com Chat Phone call to 844-245-1104 No response from
ADSelfService Plus' build 6217 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6217. Issue Fixes: An issue where the Windows Login Agent failed to update while installing it via GPOs has now been fixed. MFA issues in the Windows Login Agent caused
Windows Login Screen Re-Appears after Username/Password and no MFA Prompt
After we installed the ADSSP client on some machines. We see an odd behavior. At the logon screen you enter your username and password and enter, and it spins a minute and returns to the Windows logon screen. Instead of going to the MFA prompt. U/P are
Display issue with Windows 10 GINA interface
We are having an issue with Windows 10 Enterprise Version 1511 (10586.545). When installed the GINA addon appears as shown in the inserted image. There is scroll bar in the section of the screen where the password and the "Reset Pwd/Unlock" text is located. This is across all of my platforms, various notebooks/desktops and VMs, it appears to not be a display driver issue or anything like that. The same thing happens at all display resolutions, from 800x600 up to 1920x1080. We never had this issue
Email address not displaying what is in Active Directory
Last week, I updated some user's email addresses (myself included) as we are part of a new company. When one of us tries to reset our password and choose the email option, it still has the old company email. Why is it not pulling what is in AD and how
Error when RunAs
Updated GINA to v6.0 now users cannot use RunAs to elevate a program. They get an error that says File System Error (-1073740940). This happens in windows 10 22H2 and windows 11 22H2. With and without antivirus installed. If I remove the GINA the problem
Cleaning up Patch Folder
Can the old Patches in the Patch folder be cleaned up at all in any fashion? Especially the exploded directories, if not the ppms?
Lost admin privileges after upgrade
Just updated AD Self Service and now when I login, it looks like I'm a regular user instead of an admin. Before upgrade, when I logged in, I'd get the admin functionality.
ADSelfService Plus' build 6216 now released with enhancements.
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6216. Enhancements: The jQuery UI used in the product has been updated from version 1.10.0 to 1.13.2. Terms and conditions for the usage of third-party products in ADSelfService
ADSelfService Plus Fixes and Enhancements [2023]
Release Notes for build 6400 ( Dec 10, 2023 ) Changes The public key certificate used while updating the product through the service pack has been updated. Release Notes for build 6309 ( Nov 25, 2023 ) Feature Offline MFA protection for macOS: Logins
Office365 SSO question
Hello everyone, I'd like to ask a question. Let's assume that we already have two factor authentication enabled (SMS, MS Authenticator) for our Office365 users and we also want to enable ADSS SSO (both IDP and SP initiated). Will the SSO work for everyone
Password Sync Agent and Azure AD Connect?
Hi all, we use some M365 Cloud services such as Exchange, SharePoint, Teams etc. Here our local AD have a sync via Azure AD Connect. This is done periodically every 30 minutes. As we have a bunch of user that do not have connection to the local AD (100%
Upgraded to 6125 and now none of my Servers are requiring MFA
Upgraded to 6125 and now none of my Servers are requiring MFA, Ive rebooted the servers, reinstalled the GINA agents, all Windows machines all not working.
ManageEngine ADSelfService Plus is down
Hello, About once a month, the ADSelfService service goes down and not start automatically (SMTP mail): Dear Customer, This email is to inform you that ManageEngine ADSelfService Plus is down. Please start the product to continue enjoying its benefits.
Blank Screen on MFA Endpoint login
Hi All We are in the process of evaluating ADSelfService Plus and have run into an issue with enabling MFA on endpoints. These are all Windows units. On Windows Server 2016 and less, the process works fine, With MFA enabled on Server 2019 or above,
ADSelfService Plus' build 6215 now released with security issue fixes and enhancements
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6215, with the following security issue fixes and enhancements: Enhancements: Support for HTTP SMS macros: The following macros are now supported for the HTTP method under
Integration ADSelfService Plus with ServiceDesk Plus [Problem / Error]
ADSelfService Plus 6.1 Build: 6111 ServiceDesk Plus 11.3 Build 11303 Failed to connect to the server. Check server connections and Try again. Error code: [17:59:31:656]|[08-10-2021]|[com.manageengine.adssp.client.admin.ConnectionServlet]|[INFO]|[83]:
Did you know - How to configure Office 365 as SMTP Mail Server
ADSelfService Plus allows you to use Office 365 as an SMTP mail server to send notifications, OTP etc. to your users. To make it happen, all that you need is just an Office 365 account with a mailbox associated with it. Steps to configure ADSelfService Plus to use Office 365 as your mail server: Login to ADSelfService Plus with the administrator credentials. Navigate to Admin -> Product Settings -> Server Settings. In the Server Settings page, click the Mail Settings tab. Enter smtp.office365.com
Admin activity logs feature/functionality missing in ADSSP portal
Since multiple Admins can be granted access to the ADSSP portal, it is imperative to have the ability to trace Admins activity for any kind of changes made to or in the ADSSP application. However, this feature/functionality is missing in previous builds
ADSelfService Plus 6214 released with an issue fix
Hello Everyone, ADSelfService Plus build 6214 has been released to fix an issue. Issue fixed Prevented the password macro from being used in the admin/manager email notification after a password reset or change operation. How to update to this build?
ADSelfService Mobile App - Push Notification Issue when screen is off
Support Team, This has been a noticeable and reproducible issue since we implemented two-factor authentication for our RDP connections using the ADSelfService app and registering with push notifications. We are noticing that when our phone are not
User Activities are deleted once disenrolled
We have noticed all user actions such as reset/change and unlock password details history gets deleted once the user is disenrolled. Since this tool interacts with users passwords, it is very important to keep history of user actions in audit reports.
Endpoint MFA Request ID
Option 1 We implemented MFA for Endpoints for select user accounts over a year ago. During that time, the Request ID would start out at 1 and increase by 1. The Request ID would increase by 1 if you selected Approve or Deny. The Request ID would reset
ADSelfService Plus won't autostart
ManageEngine ADSelfService Plus Free tool, version: 6212 Hi, I upgraded my server from Windows Server 2012 to Windows Service 2019. I've done it the lazy way, so inplace upgrade. After the upgrade ADSelfService Plus won't autostart on reboot. When I start
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