Add Approver By Python Scripts after upgrade doesn't work
Hi I Upgrade SDP to 11.1 Build 11140 I work with this python script to add approver. But after upgrade it doesn't work. I think it about json v3. could you explain to me what can i do for add approver with python script? "I have not any error. and script
[Term of the Day]: Default Gateway
Term of the Day "Default Gateway" What is Default Gateway? Default Gateway, in internet jargon, is a term for a hardware node like a router that makes it possible for devices in one network to communicate with devices in another network. For example,
Change approve via email
HI Team, Is it possible to approve CRs different stages and CAB approval via email response? Also is it possible to restrict sending CAB recommendation before Planing Stage approve? Thanks Mostafiz
How to integrate two SDP to each other
Hi, I used SDP in my organization locally. Also some vendors used SDP on their server. Now I want to assign some request to vendors. Before That I used forward option inside of request and mail request and process by him. Do you have any better alternative
[Term of the Day]: Disposable Email Addresses
Term of the Day “Disposable Email Addresses” Definition — What is a DEA? Disposable Email Addresses are temporary accounts that have no long-term value to the owner. It can be quickly created and easily discarded after its purpose is fulfilled.
[Virtual MeetUp] Free Training on Handling Critical Incidents
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 4th session of Virtual meetup, which is scheduled on 17th March 2021, registrations are open now. Kindly pick a suitable timezone and register today. 02:00
[SDF-60437] consumable or component
HELLO how i can add 2000 batteries that we bought to servicedesk plus? battery is a consumable product type, servicedesk plus can track consumable product type or i should add batteries as component ? Kind regards...
Sending template on change of Priority
Hi, I was wondering if there was a way to send out a template email to a client if the Priority of the ticket is changed? How do I do this? Thanks, Jareth
Changing Administrator
We recently had to switch to a new helpdesk due to a merger, but we want to keep the ServiceDesk around for archival purposes. We removed all the techs, except the default administator and my AD-linked account. I am still an Admin, but with the Free license
Links in Description not Functioning // Imported Plain Text Email
We receive some automated notifications to an email address that automatically import as a request. These notifications unfortunately are sent as Plain Text. When viewed in an email application, such as outlook, the links are automatically identified
[Term of the Day]: Cross-site scripting
Term of the Day "Cross-Site Scripting" What is Cross-Site Scripting? Cross-site scripting, also known as XSS or CSS, is a security vulnerability that occurs when a cyber attacker injects a malicious script - generally in the form of browser-side scripts
[SDF-83859] Scanning QR code to add assets in SDP
May I ask that whether SDP have QR code scanning instead of barcode scanning at the moment? If yes, if a client who already have their QR code in their assets, how to add them to the SDP asset management?
[ForYourInformation -53] Microsoft Teams and its Prowess with Servicedesk Plus
First of all, a very Happy New Year to all, and I Hope Everyone is safe and sound. We would like to take this Post as an opportunity to Relish the Benefits of Microsoft Teams integration with Servicedesk Plus. With the ongoing scenario, it looks like
Stop Message Banner
Hello how do i disable this banner for my user account? It keeps coming back and every time I hit close.
[Term of the Day]: Evil Twin
Term of the Day “Evil Twin” Definition — What is an Evil Twin? Evil Twin is one of the biggest threats on public WiFi, it is a type of man-in-the-middle attack which may appear to be legitimate access points, the hacker clone's the MAC address
Identify Modules a Department is in
We've had a handful of Departments slip in to ServiceDesk over the years. These are created when incorrect data is entered in Active Directory and then a User sync is completed. It'll create a new Department. We can correct the data in Active Directory and perform a new sync. But we cannot delete the Department as we get the "Department is being used by a module. Hence cannot delete it." message. I've checked all Users, Assets, Request and deleted Request for the Department I'm trying to delete
API Injection of an image
I have a VB.net app in the form of a wizard that generates all the ticket details. Had some issues with it relating to encoding, but they are happily fixed. Last issue I have before this dang thing would be perfect is images. I can take a screenshot
Report by Technican Status Closure and Technician Unassigned
Hi I am trying to figure out how to run a report that shows : Status Closue Code (Closed) by Technician AND Unassigned Technician In other words who is closing tickets without Assigining themselves as Technicians. Any thoughts on how to do this?
How to add a Widget to see all requester's requests in the dashboard?
Hello, i have a problem. Most users have problems with finding the page to see all their requests, so i decided to add a widget in the first page to make the list of their requests more handy. For the widget i used the URL option, and just pasted the
Business Rules Issue
Hello, guys I have question about the business rules In my case I have two different criterias in "description contains" when I separate them with comma the system understands it as "or" how can I separate them to be "and"? For example: in ticket's
Old request
Hello, We use service desk since4-5 years and we have lot of ticket assigned to user who have leave the firm. I would like close this tickets. How i can do this (not click on all ticket for closing). And for one part of ticket from our team, i want close
Restart SLA After Re-Open The Request/Incident
We want to restart SLA after reopening the Request/Incident, Is there any chance to do it in Manage Engine SD Plus On Premise? Any ideas or workarounds?
Do not include unanswered form/fields from the request
I am creating a new form in the Service Catalog for new employees. We have about 30 applications an employee may or may not need access to. On load all forms/fields are hidden except the list of possible applications the user may need access to. If
[SDF-50011] Add Start date to Periodic Scheduling
Within preventative Maintenance, in the Periodic Task Scheduling section, it would be great to have a start date here. I have a task that is required every 340 days, but at the moment I can't tell the system when this needs to begin.
[SDF-23452] Can not delete vendor. It sys "FAILURE :Vendor is being used by a module. Hence cannot delete it." Please help.
We have a LOT of older Vendors we don't use anymore and I want to delete all those old vendors. But whenever I click the trashcan on a Vendor under Admin -> Asset Management -> Vendor I consistently get the error "FAILURE :Vendor is being used by a module.
Change all tickets assigned to another support group
Hi Guys, Is there a way to bulk assign all tickets assigned to one support group to another. I cant seem to do it via edit request> no available list on the drop down. It just have just --leave it as it is-- I have Version : 9.0 Build 9036 PGSQL Thanks Issa
SCCM/AD for Asset Management
Hey All Is there a way to chose what assets I'd like to import from SCCM or AD? I am only able to exclude single devices or IP ranges. Is there a way to pick and chose according to OU's? When I scanned SCCM/AD, it picked up a lot of items I did not need.
[Term of the Day]: Martian address
Term of the Day “Martian Address” Definition — What is a Martian Address? A Martian address is a source or destination IP address that does not exist, it's an invalid IP address that is non-routable. This type of address is typically created accidentally
[DidYouKnow-44] Automate Set/Unset Tasks Using FAFR
As you may know, using the FAFR feature in ServiceDesk Plus, you can define rules on a Request form. Based on the user's actions FAFR can dynamically Enable, Disable, Show, Hide, Mandate, Non-mandated fields and perform much more functions on Incident/Service
Contract Expiry notification with Link to Contract
The Contract Expiry notification doesn't have a link back to the contract. Is it possible to create a link so that the recipient can go to the contract quickly?
How Remove Approval, If Requester = Approver
Hi guys. I knew it's exist in the newest version. But I wondering to know how handle it by python script. I want to know how return role ($DEPARTMENT_APPROVER$) to username (John Smith) in python script. My need: user = requestObj['REQUESTER'] approver
[Term of the Day]: W3C
Term of the Day "W3C" What is W3C? W3C, which stands for World Wide Web Consortium, is an international community created in 1994 by the major players on the internet that develops web standards and promotes interoperability between web technologies,
Variable $FirstName in Survey Email Configuration
Hello We are currently implementing the user survey. Unfortunately, in the Survey Email Configuration it is not possible to use the $FirstName variable. Since it is possible to use it in other mail Templates, is there any chance to add this function with
Scan Network
Dears, we have some issues with network scan, some of our PC did not scan also IP Phone (Huwawi) and access point. is there any one can be help us to find solution regarding this topic.
Hide Sections (Concatenate)
Hey there! Just want to see if there is a way to hide sections in SDP. I noticed that I can name them now and want to use each section for specific "Service Types" that are selected by the end user. This would be based on a set of rules that identifies which section to make available based on the selection made by the end user. I want them to concatenate as the selection is made and hide/non-mandate all other sections that do not relate. I hope that makes sense. Thanks, Eric
Duplicate Requests
Is there a way to close duplicate requests without having to put in all the required rules we have set? For example, we require certain fields to be filled in (request closing rules) in order for a ticket to be closed. If there is a duplicate request, we don't want to have to take the time to fill in all those fields. Also, since we upgraded our software to the latest build, when you put in a resolution, it does not close the ticket anymore. How can this be fixed?
Change Group on Resolved Request
Is it possible to get a query that can change one specified group to another? We have personnel in a support group that moved to another group. And the group they moved to will no longer be used. For reporting purposes we'd like to have the group changed
O365 + service desk plus without IMAP and POP access
Hi, maybe you already heard, POP(S) and IMAP(S) access to O365 account will be rejected from 2021 September from by Microsoft side. The ServiceDeskPlus only support POP IMAP and EWS connection to reach mailboxes. EWS is already outdated by Microsoft so
Anyone have a script to add request details to a task
I would like to add select request details to a task assigned to a tech that may not have permission to see the request template. Does anyone have a script to add details to the task? Thanks! Cheryl Ankrom Jennmar Corporation
How can I automatically delay the triggering of a task (or tasks) in an incident template?
I'm trying to find the best way to handle tasks that need to happen according to a particular schedule. For instance - in one of our (Incident) templates when the request is submitted there are a number of tasks that need to be done immediately. However there are a few tasks that cannot and should not be started until a certain number of days has passed. I've created a task that I'm using as a parent dependency for the delayed task, but it requires someone to manually close it after the waiting
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