Checklist on Incident Request
I have created some check list however I noticed that I only have the checklist tab in the Incident if I have a certain incident template selected, but if I use the default template the check list tab is not there. Do I have to associate the check list
Import CSV is broken and documentation is wrong.
I am trying to import users via CSV All imports fail The error list presents no error information, just "Import Failed" Documentation here: https://www.manageengine.com/products/service-desk-msp/help/adminguide/accounts/importing-accounts-contacts-from-csv.html
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
como configurar mi ip publica para que se pueda ver desde el exterior mi aplicacion
requiero ver mi aplicacion desde el exterior
Error on Android App
I was able to setup iOS app fine, but and getting an error when entering the service desk url into the Android app. Here is the error message. "Something went wrong java.lang.IllegalStateException: Expected BEGIN_OBJECT but was STRING at line 4 column1
Send Survey Response to Technician
We have a good number of survey responses and many positive comments for our techs that do the work. However I just found out they never see these, like ever. IT if often a thankless job so sometimes getting a "Thank you!" for your work is the difference
ManageEngine monitoring and integration with Zabbix
Dear Team I am doing configuration on Setup ManageEngine ServiceDesk to integrate with Zabbix and meet this issue. Do we have any example or template for this parameter? Thank you Terran Nguyen
Microsoft Teams Integration with Service Desk Plus
Hi there, is there any integration planned with MS Teams?
[Term of the Day]: Page Fault
Term of the Day “Page Fault” Definition — What is a Page Fault? In the context of computer science, a Page Fault is an exception initiated by the hardware of a computer to notify the operating system when a program attempts to access a block of
Report on Technicians and SLAs
I'm attempting to create a custom report, but I have very limited experience with creating query reports. I was hoping to create a report that would mainly focus on Technicians; how many tickets they have received weekly and monthly, how many of their
After installing 11205 build a rules script does not work correctly.
I have script in the Incident Management - Field and Form Rules - On Form Submit : Listing of script: /*Site to description*/ var old_description_content=$CS.getDescription(); var SiteText=$CS.getText("SITE"); var new_description_content= old_description_content
[Virtual MeetUp] Free Training On How Users Can Make The Best Use of Self Service Portal
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 7th session of Virtual meetup, which is scheduled for 17th June 2021, registrations are open now. Kindly pick a suitable time zone and register today. 02:00
Request Custom Filter - Removal of Support for V1 API Operations
As part of the Request Custom Filter enhancements, we are removing support for the below V1 API Operations: View All requests [/sdpapi/request?OPERATION_NAME=GET_REQUESTS] View request filters [/sdpapi/request?OPERATION_NAME=GET_REQUEST_FILTERS] We
Remove Site from Incident Template
We don't want to show the Site in our Incident Template. Is there a way to delete it or hide it from incident template? (We are using Service Desk Plus Cloud) Thanks, Dinusha
[SOLVED]Client connects on server but not from remote browser
I have a new installation. Changed to MSSQL 2012. Client connects on server but not from remote browser. On server http://localhost:8080 is OK On remote browser http://SPSIIS01:8080 and http://10.10.40.153:8080 both time out. Any suggestions? I noticed
Is it possible?
Hi, Our clients have a budget of development hours they can consume they we determine if they're chargeable or not. I have a standard report to track this but I was wondering if we're able to set-up any alerts when there budget gets lower than a specific
site 24x7 integration with ServiceDesk Plus fails.
Hello All, I am trying to integrate my test service-desk plus instance with site24x7. I followed the steps mentioned in the Service-desk Plus. still after generating the client ID, client secret, and Code, I am getting the following error as shown in
[Term of the Day]: OEM
Term of the Day “Original Equipment Manufacturer” Definition — What is OEM? The term OEM is abbreviated as Original Equipment Manufacturer refers to any product or part that is specifically designed and produced to fit an original product. This
[SDF-97625] Add, modify, remove technicians from Role View
I know that I can go into each technician and to add, modify, and remove a role for the technician. What would be really helpful is if I could go into the role and add, modify, or remove technicians from the role. Is this possible from the GUI? If not,
[SDF-33243] Spam Filtering - Multiple Criteria
Hey Folks, Any chance you setting up spam filtering to contain multiple criteria in one rule. As the current set-up is not ideal, as it's very limiting to one have one criteria per rule I not that this was suggested over 5 years ago with a response of Feature
Scripting in Task Template
Hi All does anyone know if you can script from the request details e.g. we get a task in to say we have a leaver, the request comes in from a generic account, within the details of the call is a line Name: XYZ I would like (if I can) to have a task template
Report of Last Logon by Technician
I need a report that will show me the last logon time by a technician. Running MSSQL on version 11.1.0 Build 11126 There was a link to a KB with a query report, but this did not work for me. It cannot find the table HelpDeskCrew https://pitstop.ma
[SD-97591]On Behalf Of option is not working properly
Hi when i select a requester in on behalf of field, the assets of that requester are not displayed in the Asset field. my sdp version: 11207 my DB : MSSQL Server
Using API v3 to list of Open Incidents
I am trying to query ServicedeskPlus using the V3 API to get a list of all the open incidents in the service desk. I use the following query (private information replaced with ZZZ with input data encoded: http://ZZZ:7070/api/v3/requests/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=ZZZ&INPUT_DATA=%7B%0A%22list_info%22%3A%20%7B%0A%22row_count%22%3A%2020%2C%0A%22start_index%22%3A%201%2C%0A%22sort_field%22%3A%20%22subject%22%2C%0A%22sort_order%22%3A%20%22asc%22%2C%0A%22get_total_count%22%3A%20true%2C%0A%22search_fields%22%3A%20%7B%0A%22status.name%22%3A%20%22Open%22%2C%0A%7D%7D%7D
Report to show number of breached SLA's for current week for certain group
Hi all, I'm looking to build a report which will show me the number of SLA's that have been breached for current week. Also would it be possible to group by technician Thanks in advance
Approval Reminder emails being resent
I'm receiving approval reminder emails for closed tickets. I've turned off the approval reminder setting in Self-service portal settings and upgraded to the latest version 11303. Not sure what is causing this to happen. I've created a ticket with Manage
Print a Ticket automatically (Network printer)
Is there a possibility that a ticket that is created will be automatically be printed on a network printer? If its possible is possible to define the field to be printed?
Set Due Date on a Task Template
Hi We have tasks that get assigned to the same support groups every month for Auditing. It's the exact same tasks to the exact same groups. What would be really nice is the ability to automatically set the task due date. Currently we create the ticket
Is it possible to reset the user_id in Servicedesk Plus?
Hi, I had run a query "select * from aaauser;" and realise that the user_id number is not sequential. Is there anyway to reset/set the id number Thanks
Help with Database (Creating PowerBI dashboards)
Hello all. I am new to ServiceDesk Plus but have used PowerBI a lot in the past. I was able to get connected to my PGSQL database and pull some tables. For my first dashboard I am planning on simply showing the current tickets for each group/queue, and
No more custom trigger notifications?
In business rules, custom actions to trigger notifications is no more supported. However, existing rules with custom actions to trigger notifications are retained where you cannot modify the notification details except To and cc fields. HI, I see in the
Barcodes
Hello, Does anyone use the barcode feature? If so, can you explain how you use this feature? I am having bit trouble understanding how to use this.
Can you fix this report.
Hi, i have been working on the below report, can anyone take a look and let me know why it wont generate, there is nothing in the logs when i run it. it was working up until the network info was added. SELECT workstation.WORKSTATIONNAME "Workstation",
Need custom report query to find out the assets which never been contacted to ServiceDesk Plus in last one week
I'm looking for a custom report SQL query that can help us to keep an eye on Assets. If any asset is offline for more than a week then we should have the information about that. like last successful scan status on yyyy-mm-dd. and "not been contacted since12 days" etc. The field requires CI Name, CI Type, Model, Product Name, Processor Name, Total Memory, Workstation Scan History (from history tab which inserts "last success scan and not been contacted by SDP since 14 days") Workstation scan history
User Inventory Report
I need the below mentioned reports. Reports Multiple asset tag on Single User Reports Single asset tag on Single Users Your Version : 11.2 Build 11205 Latest Version : 11.3 Build 11301 View Service Pack Details License Type : Registered Version Database
How to create a task from a web form ?
How to create a task from a web form ? can anyone share your process if using service desk plus for account creation ? Here is what i am trying to do create a task from a submitted web form for account creations and want to setup a sub task for roles
Create ServiceDesk instance which doesn't have assets
Hello--is it possible to create an instance of ServiceDesk that doesn't have assets? We want to make some instances for HR and Accounting and they have no use for assets, CMDB, contracts, etc.? Is it possible to disable these features for an instance?
Trying to get HTTP to HTTPs redirect to work after installing SSL and upgrading to latest version - 11303 in ServiceDesk Test Server
Hi, I've been previously unsuccessful on the production server to get HTTP to HTTPs redirect to work- I managed to get HTTPs to work, and display secured that alone was a struggle to get working correctly, now with the alias set and after trying to modify
Exporting Data but cant find reports
I am trying to foloow the directions below, https://pitstop.manageengine.com/portal/en/community/topic/export-data-from-service-desk, in order to export our tickets out of manage engine. I cannot find a reports button. Can someone please provide guidance
[Term of the Day]: Micro-Moments
Term of the Day “Micro-Moments” Definition — What are Micro-Moments? The term Micro-Moments was coined by Google in 2015, Micro-Moment is described as an intent-rich moment when a person turns to a device to act on a need. Basically, it’s that
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