default status
Is there a way to set the default status to something other than open? I created a status of Pending Pickup, in which the clock is stopped, but don't see where I can set that to the default.
No e-mail notification when entering request "phone cal
Hello, In our current setup, when a new request is created, the requester gets an e-mail notification. Is it possible to achieve that when a technician creates a request with mode "phone call" , NO e-mail notification is sent ? the purpose is to obtain that when a user sends an e-mail, he gets a notification, otherwise , when the technician creates the ticket, the user gets NO notification. thanks Filip
synchrozation between SD with Lotus Domino?
Hi, Can I import the user account from Lotus Domino to SD? Can I import the computers from Lotus Domino to Desktop Central? Please explain in detailed because If we use Lotus Domino with mail and domain service how we can use SD? Thanks
How to convert time to date time format
Hi, I would like to know how to convert created time to date time format ( in crystal report). thank you. einas
Moving to new domain
Soon we will merge our current domain to a new. Is there any best practices to move SD+ that will keep our current data intact in the new domain? Regards Stefan
Technician Time Tracking
I asked this question before as a guest and it got deleted. So let me try it again; I neede to be able to track Technician's time prey closely for the billing. My understanding from reading through the forum is that ServiceDesl Plus is capable of time tracking, but I couldn't find how. This is what I wish tgo do: Technian 1 Week 1 Request1 Time Spent Request2 Time Spent Request3 Time Spent ... Week 2 Request2 Time Spent Request4 Time Spent ... Tecnician 2 Week 1 Request11 Time Spent Request12 Time
update from 7011 to 7020
I've got some major problems... I ran the latetest update and found that SD would not load up after at all!! I have tried to roll back and uninstall the update and I was told that this option was not avalible... So having taken a backup before I ran the update I decided to remove SD completly reinstall and restore the data... still no luck... I need to contact one of you guys for a little over the phone help...
7020 Hotfix Released
Dear Users, Please check the below announcement link for the 7020 hotfix release. http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId= Please do get in touch with support@servicedeskplus.com for any clarifications. Thanks & Regards, Srikrishnan ServiceDeskPlus
Password Problems
I downloaded ServiceDesk Plus for myself only to use on my local machine to keep track of the help I give in my organization. I had not had to log in since the beginning because it held my user name and password...until the other day. I don't know why, but it was asking me to log in the other day and of course, I don't remember what I changed the password to. I know I changed the user name and the password, but I have forgotten what it is because I never had to use it. Can anyone give me any suggestions
Application won't start
Dears, I've just installed ServiceDesk Plus 7 Enterprise Edition trial version about a week ago to demonstrate it to our management in order to purchase it within this month. however, since the installation I could not start the application. Whenever I start the service the window just disappears and the web client won�t start. The software is installed on Windows Server 2008 standard. And here is my log from wrapper: STATUS | wrapper | 2008/10/03 17:42:52 | Starting the ManageEngine ServiceDesk
SDP 7.0.0 build 7020 open issues
The following list of issues are open with SDP 7.0.0 build 7020. Some of these issues I have been reporting since build 7009. ALL PREVIOUSLY REPORTED: 1.) When a request is submitted via e-mail and the requester is subsequently changed, assets may not be changed using the pop-up screen view, only the drop down list view will work. 2.) There is no way to delete an asset connection relationship other than replacing it. This greatly limits the usefulness of this feature. For example, a relationship
PM Task issue
Hi, I'm trying to create a new PM task that should be executed from monday to friday, and when i save it, i got this error FAILURE :Error occured while trying to save Preventive Maintenance Task Please report the problem to the system administrator, with the Error Code - 1,223,043,838,433. i got the SDP : 7.0.0 Build 7017 on a windows server 2003 sp1 Regards
Error when re-opening a closed issue
I am receiving the following error when changing a request from Closed to Open exception : Illegal value Running Build 7020 Thanks in advance
Use Assets/Resourses/Groups for sending e-mail?
Hi, Is it possible to send mail to the users in the groups I created in Assets / Resources / Groups? Greetings, Ferry P.
SD Reporting Cont.
How can we add an intelligent 'Next Month' and 'Next Quarter' to the automatic report section. I would like to automate Next Month, Next Quarter reports for forecasting assets without having to manually create reports. Thanks, Joe
SD Asset Management Questions
1. How do I make the IP field unique and properly masked in the asset area? If an asset is added it should follow octet standards and not be a plain text field. You can 192.168.FFF.ABC and it will accept it. 2. How do we generate a report on workstations and their IP addresses? No current tags exist for IP. 3. I want to add a Server product type and cannot get it to have the same fields (OS, network, etc.) as the workstation type. Where did I go wrong? Thank you, Joe
generate a report based on techician's time frame
Hi there I want to generate a report that will be based on time spend to resolve a request. Thanks and regards B
SD Plus Reporting
Hello everyone, Several question for those who use the SD Built in reporting. 1. Can a report graph be mailed independently of the data? For example I wanted a YTD graph of the categories without the hundreds of pages of call detail. 2. On a bar chart graph can the X axis label be removed? OR Using the above example the 'Category' lists twice even though the box should be labeled Legend 3. When reports are exported to excel the colors change (blue to green) and there is extensive formatting (hidden
can't associate asset, can't receive items
I tried to associate PO to asset but SD+ wouldn't let me. So I tried on another PO to "Received items", the list came up w/ nothing. How could I fix it?
Linux version with AD auth :(
I`ve installed linux trial but when I try to browse Windows Active Directory I see something like "This applet is working only in Windows" Is there any way to get your helpdesk+AD auth on Linux server? Thank You!
assets and workstations, what do i do
hi when i was using version 6 i largely ignored the workstation bit and focused on assets only. now i have upgraded to version 7 and all the assets and workstation have been combined i have following issue 1) i have duplicate entries, for each scanned workstation i also have an "old" asset name which is the asset tag label (number range starting at 5000 and up), this is now called the resource name. 2) "old" assets that have been disposed and are marked as disposed do not have a corresponding workstation
generate a report based on status
I have a status in the helpdesk namely 'User Testing'. is it possible to generate a report on how long the request has been on User testing?? I want to calculate the time. THnaks
Generate Report base on "Request Type"
Hi all, Does anyone know how to generate report base on "Request Type" ? There's no column can be selected in Report page. Thanks.
Scanning Cisco devices into CMDB on SD+
Anyone know how resolve errors when attempting to scan Cisco devices into SD+? I have: Cisco 1841 routers Cisco 3750 PoE switches Cisco 2800 series VGW Cisco 2950 switches Cisco 1861 routers I have enabled SNMP on one router and set SD+ to scan via the router's IP address however; I receive RPC error messages. On a domain scan, the ip adresses for my Cisco devices appear in the Assets list but all with errors. Assistance on this would be appreciated together with sample configs or tips and tricks.
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out of office and other spam
I am trying to setup the system so that it will not respond to an out of the office email. I have in the email settings, subject contains out of office, out of the office but it still picks it up and processes it. Where do I need to go to get this setup properly?
Web interface becoming less and less responsive
I have searched the knowledgebase and read several posts concerning this issue but did not find a resolution. We are using SD+ 6.0.0 Build 6010 on Server 2003 Standard and have noticed the response time for the web interface getting slower and slower. We now have to reboot almost every other day because it is so slow. The only warnings or errors that I see in the eventlog are the following: Warning Event ID: 100 Source: MySQL "Can't open and lock time zone table: Table 'mysql.time_zone_leap_second'
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Tersting of Mail server settings
Hi I would like to know how can I test if my mail server settings are correct. Thank you Junaid
Audit Notification
Hi, Since upgrading to SDP 7020 we have stopped receiving the notifications informing us of the changes made during a network scan. This is not the first time this has happened and causes a lot more work. Please can you confirm if this will be resovled in the next release as this is an important feature to us. Thanks Sharlene
Report of Open Changes
Hi everybody, Can anyone help me with the following? I like to have a report where i can see all Open Changes with all attached Tasks and their status!! Regards, Jeroen
Relase 7.5!!!!! what is the status?
When will version 7.5 being released. You schedulled for June this year. Now it is already october. Earlier we had to wait for Version 7 verrrrryyyyy long. But we still have to pay for your product. Every time when i send a request to you or your forum, i get answer like "we will add this feature in the future" But when releasing products takes that much time, pffffff. So please let me know when 7.5 will be released and which request i asked earlier are in it and which not. If I look on your website
Linking SLA's to IT Services
Hi, New to these forums, and have had a mighty good trawl through previous posts to see if this one has come up (so apologies if it is answered elsewhere), but I am looking for some information/help on the following: At present, from doing some initial testing and evaluation of the tool, it appears as if you cannot link SLA's to IT Services. Is there something I have missed here, as this is the whole point of an SLA?? Dave
Configure SD for WAN network.
My company includes 1 central building and 20 branch office. I would like to install service desk for 1 central building and 20 branch office through Internet. I don't know the SD can or can not do it. Anyone can give me a solution for control and support with 1 central building and 20 branch office through internet. Thanks for advice.
Scanning mac systems
From what I understand, SD+ should be able to scan Macintosh systems and Linux systems, but I'm having difficulty getting that to work. It just gives an RPC error when it reaches a Mac, which isn't helpful because of course a Mac doesn't have RPC/DCOM running. I've got 2 Mac Pros and 2 Macbook Pros in our Marketing department I'd like to scan in, any assistance would be appreciated. I'm assuming I probably need to change something on the Mac to allow the scan to happen (does it scan over SSH or something
SDP+ 7.5 Feature
It would be nice to see a tech on call option in the availability chart so that users can know who to call for after hours support, and when they click on it it should give information on how to get a hold of that tech. Also, there needs to be a way that this can be auto scheduled every month so if your in a 3 week on call rotation you can see it in the calendar that way. I'm surprised this was not thought of in the initial development of 7.5.
Assets Failing Scan
I have a number of assets that could not be scanned for a number of reasons. Some of these are currently switched off, others are laptops that aren't on the network, some are for other reasons. After the domain scan has completed, I have the following information - Total IT Assets in AD : 299 � Successful Scan : 163 � Failed Scan : 136 [Troubleshoot] NOTE: To troubleshoot Scanning problem, click on the 'Troubleshoot' link near the error message. List of IT Asset[s] Failed This list shows all of the
sd+ stopped discovering (unknown workstation)
running 7.0.0 Build 7013 not sure when this happened but now whenever we attempt to scan we get an error "Unknown workstation" and fills in the workstation info with blank info so I have to delete the workstation, turn off the firewall on the workstation and scan again and then turn back on the firewall. Please, this was all working fine before with a global policy for firewall in place. this is getting so old
SD7 Closing Incidents when problem closes
This was brought up a while back if I recall. Any idea what sort of timescale we are realistically looking at to have the functionality to close open incidents when a problem is closed, or if it is even on the development map as yet. Regards, Andy
Survey Report Results
Hi When we run the survey report the comments feild if no one has left a comment it will display 'not assigned'. Can this be changed to read 'no comment' or left blank? Thanks
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