The users session logged out automatically,
The users session logged out automatically, how we can increase the session timeout without tick the keep me sign in We faced this issue after we upgrade to latest release of manageengine servicedisk I could not find any option on admin tape to increase the session time out, Just that is available under keep me sign in tap Please advice Thank You
Lost PO attachments after moved attachment folders
Hi, I have lost my attachment files after have moved the attachment folders. Other modules than POs seems to be ok. Have any one experience this problem? Paulo SD+ 9.3 Build 9302
Site Field Does Not Update When Requester Is Changed
I reported this in a previous post but have not seen any response or acknowledgement of this bug: https://forums.manageengine.com/topic/site-field-should-have-more-controls. I have validated that the requester records are properly setup with the site information and if I go into the ticket and re-select the requester, the site field does not populate as expected. Here is the use-case that I have validated: email comes in and creates a ticket associating the requester email address to the correct
Resquest tab inaccessible after upgrade from 9304 to 9315.
Hi Guys, After upgrading SD+ from 9304 to 9315, I am unable to access the “Requests” tab. Every other tabs (Home, Changes, Solution …) works fine. Shall I restore?
Create New category
Hi expert, I would like create a new category for application. Please advise.
Technician sigantures?
Is there a way to set custom technician signatures based on who is replying to the ticket. Like any response by tech A get Sig A?
SDP Export from MSSQL and Import to Postgres
Hello We have a SDP server running MSSQL and we would like to export the databse and import it to a new server running Postgres (comes with the SDP installation). How can we go about doing the backup so that the database is exported to Postgres. Much thanks Sepand Astaneh
Chat Feature Report
Is there a way to report on the chat feature to see how many times a particular requester utilizes the feature? Could you also provide the SQL for that report it would be greatly appreciated.
Add Request API Syntax
I am able to add a new request via the REST API, but it is ignoring the date fields that I am passing in and just using current date/time. I'm using the format dd MMM yyyy, hh:mm:ss. Any ideas as to why this doesn't work? XML <Details> <parameter><name>requester</name><value>Smith, David</value></parameter> <parameter><name>subject</name><value>The subject of the request</value></parameter> <parameter><name>description</name><value>The description of the request</value></parameter> <parameter><name>callbackURL</name><value></value></parameter>
Techs can't see/assign some of the request status'
There are 8 request status options to choose from, however, the techs can only see/assign some of them to a ticket. I have uploaded screen shots. I, as the admin, can see/assign all of them. Techs used to be able to see/assign all of them. Do not have a date when this started. We are on Service Desk Version 9.3 build 9300
RequestLink Url
Dear support, it was brought to my attention today that the URL being generated when a Technician is assigned is not 100%. It has a Semicolon in the url which causes the link to break. I have changed the Technician & Requester's names. The Semicolon is after woID. Example Please be advised that request ID ##11395## has been assigned to Technician1 with the following details: Requested by: Requester1 Created by: Creater1 Due by date: Jul 24, 2017 01:15 PM *************************************************************************************************************
Form Checks - Part1
We've been working with a few clients recently extending the capabilities of their ServiceDesk Plus Service Catalogue templates. On a number of occasions the issue of time wasted owing to incorrect data being logged has arisen. A couple of these issues related to the logging of data such as making sure numeric data is consistent and date validation. Often these issues arise as a result of collecting data, in a new starter process for example. For one client the logging of an Employee ID number
Form Checks and Balances With ServiceDesk Plus – Part 2
Last time out (https://forums.manageengine.com/topic/form-checks-part1) we were adding some data verification checks to a template form in ManageEngine ServiceDesk Plus to check on the length, and hence value, of a numerical data input field for employee ID numbers. As mentioned this client also had a requirement to check on a date entry field for the delivery of a service and advise the user if the requested delivery date was realistic. Using Field and Form Rules on a Service Request template
Why not do i18N for the calendar used in SDP？
Dear team, I had reported this issue for a long time. But the calendar used in SDP for request/project/.. module still shown in English. please refer to the attached image. please pay a high attention on it.
Incident Approval
Good Morning. We have seen that as of Service Desk version 9303, if approval of an incident is made by someone and we have more than one approver registered on the ticket, the other approvers become unnecessary. This new feature does not suit us. Is it possible to return the format as it was before, or add a parameter to select how the system should behave? Or, make the system have an authorization process by access levels? Thanks. Best Regards.
COMPLETE_JSON_FILE file content
Hello Team, Stupid question: what is the content of $COMPLETE_JSON_FILE Could you share a sample of all containing field in the file? Regards, Eric
My Tasks Showing Closed Tasks
On the home screen under "My Tasks" it shows a list of tasks that have long been closed. Is anyone else seeing this with the newest release? Just started happening with 9.3 Build 9304
RequestCloseLink
Добрый день! SDP 9.1 Сборка 9118 При уведомлении автора о том, что заявка решена мы просим автора подтвердить решение. Столкнулись с тем, что для некоторых авторов гиперссылка не вставляется (ссылки нет, просто текст "здесь") Прошу помочь! С уважением, Дмитрий
Software licensing details inaccurate
Hi, We are currently trying to get our CMDB up to date with licencing, and we have come across a problem where the totals in the Software Details tab are higher than those in the installations tab, resulting in our software showing as under licensed even when we have available licences. For example, we have verified 118 installations of visio, and 194 licences purchased, however, the totals on the software details tab show 123 installations with 5 unlicensed. But when we go to the installations
\n and \r showing in POs post 9.3 upgrade
Have noticed that all our pre-9.3 entered POs in the system are showing \r and \n in Shipping Address, Vendor Details and Billing Address. Not sure why those are now showing as they previously weren't. Has something changed with those fields so that escaped sequences are now being shown literal? How can I go back and remove all the \r and \n from these fields, is it a dB UPDATE I should/can run?
Ability to select project(s) in gantt view across projects
We'd like to be able to select more than one project when viewing the 'Gantt View Across Projects'. Currently we can only select 'All' or one project: SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Purchase: Bring Back Open in New Tab/Window Features
When I upgraded to v9.3x I lost the capability to right click a purchase order and select open in new tab or window. I used this feature when updating a PO from a list of searched orders. That way I can keep my list readily available to update the next PO and so forth. Now that the feature is gone, I lose a lot of time because after updating the PO, my searched list is gone and it takes me back to listing all POs. Please..please bring back the Open in New Tab or Window feature. I use this same
Hold requests that depends on other request
Hi, I need to this feature: Hold requests that depends on other request. Can you add this to next release? Thanks
Dynamic Pick list
Hi Support, I am doing a POC but i need your help on how i can create another picklist for say 'Field Managers' just like the one for requesters were by when a name is typed in, the field pops up more names that match the typed in name. Please advise
File attachment folder structure
We recently migrated servers with success except for the file attachments. It appears that whenever a new attachment is added as either a request or purchase order, the system is automatically creating a new subfolder called fileAttachment. It has reached the limit of the operating system and will now not store any further documents. When I try to change the default location in the Self-Service Portal setting, it will start the migration process and then stop due to the character limit of the
On form Submit - Can I?
Have the system create a ticket? I tried to do this with tasks but creating views for tasks isn't a real thing, and my employees tend to miss tasks ALL the time. So I am trying to make the forms create tickets on form submit. For instance an employee is terminated, the termination form is filled out by the supervisor and submitted, the form creates a handful of tasks, such as disable account, disable email, remove user from 'x' application. This is where it goes sideways, tasks are great for
Quick question about setting tasks
We have a workflow built out for new hire requests. If we set the workflow to "manually trigger tasks" and then "set tasks" under field and form rules, will that assign specific tasks based on the rule? I know that seems like a simple question, but I want to make sure I am building this correctly.
How to merge two service catalog
Hi, Do you have any solutions to merge two service catalog? Thanks
How do I control the order of Check Box items in a Resource question.
Hello, Im trying to add checkbox items into a question. I wish other to be at the bottom However it comes out in a random order not related to order put in or not even alphabetical. Can you please help? Jonathan
We are unable to import ESXi hosts to add to our SDP inventory/assets
We are unable to import ESXi hosts to add to our inventory. We do NOT have VCenter and instead run standalone ESXi Hosts. We can manually scan them and a XML File is created, however we are not able import it. We can add our Linux KVM VM hosts just fine, however we'd like to import our StandAlone ESXi hosts as well for adding asset to the change controls, tickets, problems etc.
Issues with the "Replying to a Request" template
Right now I have the following as the "Replying to a Request" template: The template works and looks fine on the requester's end, but when the technician goes to reply to a requester's comment, this will happen: So the template applies itself again, and it looks... awful. Am I doing anything wrong? How can I get it so this doesn't happen? FYI - I designed the template in Microsoft Word, and copy/pasted it into ServiceDesk Plus.
Java unknown source errors during setup
Hi, I have just installed service desk plus onto Windows Server 2012 R2 and from what I can see everything installed just fine. I used the defaults for everything including the database. I am now trying to change the database to MSSQL but seem to be encountering some errors. I run the change DB bat file and fill in all the details then test the connection which comes back as fine. I hit save and then the bat file seems to just throw a few errors. I have attached the file for reference. Hope someone
Please help me
Help, I can not start the server from the help desk and I can not see anything, I initially uninstalled the program by mistake, but when trying to install again I could not execute it, I really need help. Tells me that port 8080 is busy, so I change it as I found on some pages but the problem persists
Report Script
Hi Everyone Please assist how do I get a script of a report that was created under reports tab. Please refer to the attached screenshot. Please assist. Regards, Delisile Mzila
How do I change a login username? (for a technician)
We just discovered the Service Desk Plus iPhone app and would love to get started using it. Unfortunately, quite a while back I used my Active Directory username, but did not have it authenticate against AD/LDAP. Now I can't log in to the mobile app because my username is the same as a directory username, so the app gets confused since it isn't multi-domain aware. Any thoughts on how I can change my username without changing any historical data? I imagine my username should only exist in one location
Be the first to witness the cool features!
Dear User, Have a first look at our latest features in ServiceDesk Plus. This release includes, Requester Chat. Combined Request and Task view. Enhanced UI under the Request Tab. Mark your favorite custom Views and sort them. Filter your request history and sort them. Refer settings of one site for configuring another site. Merge Service Requests with updated UI. Sync deleted users from AD. And more features and issues address in this patch…….. This is a preview on what you can expect when the patch
Report to monitor call count in a queue over the week
I want to add a graph to show the calls open in a queue and how this changes over the week, preferably with Open and On-Hold calls amalgamated into the total count. Basically we want a call count of active calls at the end of each day so we have a visualisation to check if the queue is going up or down over the week, I can't work out how to achieve this though using the reporting function.
Assets Gets Removed Automatically from Inventory
Dear Support, Our scanned assets gets removed automatically from the assets module, ME Agent is also present in the end user system but still does not shows in asset explorer. Please help us out in this regard to maintain the assets from deletion automatically. And I also want to know that which gets assets which certain removed from our inventory. (Required any query Report). Regards Mooez
How to change overdue status?
Dear Friends, SDP Administrator want to change the overdue status from true to false, because some tickets need tobe edited for removing SLA violated flag. So How can I do? Thanks
E-mail Command
hi, When the user sends the mail automatically opening the incident, Is it possible to automatically choose support group from email command ? or how i can do this ?
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