Custom template with variables
Hi,
We have designed a custom template that our HR department uses for our new-hire process.
HR opens a ticket with the custom template and inputs all the details about the new staff member.
Is it possible to use variables in the subject line that add the staff member's name to the subject of the ticket?
For example if the new starter's name is Sanjeet Kumar and HR have entered this into two custom fields currently labelled "New Starter First Name" and "New Starter Last Name", can I put a variable in the subject line that pulls this information and places it into the subject of the ticket so the full subject of the ticket becomes something like "New Staff Request - Pajeet Kumar"
I can't seem to find any examples of this in the community so far, so any help would be appreciated.
We have designed a custom template that our HR department uses for our new-hire process.
HR opens a ticket with the custom template and inputs all the details about the new staff member.
Is it possible to use variables in the subject line that add the staff member's name to the subject of the ticket?
For example if the new starter's name is Sanjeet Kumar and HR have entered this into two custom fields currently labelled "New Starter First Name" and "New Starter Last Name", can I put a variable in the subject line that pulls this information and places it into the subject of the ticket so the full subject of the ticket becomes something like "New Staff Request - Pajeet Kumar"
I can't seem to find any examples of this in the community so far, so any help would be appreciated.