Chat - Suggestions
1. Option to force every new chat to create a ticket. I don't want my technicians deciding which chats to raise a new ticket on and which to just chat and close.
2. A missed chat should raise a ticket and allow the Requester the opportunity to add more details after the time out.
3. The chat feature should tie into the ME or DC agents that have been deployed allowing the Requester to use the system tray icon. Additionally this could allow a Technician to commence a Chat with a Requester on an existing ticket.