Auto-Assign
Hi,
Quick question. If a Technician is on leave and updates their status for a week to show they are on leave....will Auto-Assign avoid giving them tickets ?>
In short, does Auto-Assign take into account status ? We have a few managers who have to be given full admin rights purely to manage technicians being in or out of auto-assign...which is a big risk to us.
Also, if you delete a technician , and they have tickets assigned to them...what happens to the tickets ?
A
Quick question. If a Technician is on leave and updates their status for a week to show they are on leave....will Auto-Assign avoid giving them tickets ?>
In short, does Auto-Assign take into account status ? We have a few managers who have to be given full admin rights purely to manage technicians being in or out of auto-assign...which is a big risk to us.
Also, if you delete a technician , and they have tickets assigned to them...what happens to the tickets ?
A