Administrator
When I fetch users from Domain, Local administrator replaced by Domain Administrator' why?
Mail server connection problem
Hello We have your product ServiceDeskPlus 14.6(free version), and we have a problem. Sometimes (approximately 4-5 times a week) mail server connection is lost and appears only after reboot virtual machine. Mailing address is always available. Tell me,
SDP User assets history
Hi, I wonder how can i generate a report of user's assets history, including assets that are re-assigned, expired, disposed? including Asset name, Product, Product Type, date of assignment/ unassignment? Thank you. Drason
Populate Installed Software List for Asset
I'm working on a new workflow for building and installing new computers that are replacing old ones. I'd like to find a way to pull a list of all installed software that is on the current (old) computer so our tech knows what to install on the new computer.
It's not pop up massage when cancel ticket
Hello team, May I know how to cancel service request with pop up massage confirmation? Currently, when technician Cancel service request it's not pop up massage for confirmation as "Closure Code".
How to Hide a Service Template from User's which belongs to a Specific OU in AD?
Dear All, It is possible to Hide a Service Template (in Service Catalog) from User's who belongs to a Specific Organizational Unit (OU) in our Active Directory (AD)? Regards, Wajahath Farooq
Manage Engine SDP Will not restore backup
I recently reinstalled Manage Engine onto a server because it wouldn't start up after I enabled https mode on the previous installation. I reinstalled the same version that we had before as determined by the buildinfo.xml file, I found the installation
Do you have any good suggestions about holiday settings
您的SDP版本 : 13.0 构建号 13000 Hello，As the question suggests, is there a way to batch set holidays instead of setting them individually.
multiple email address when replying
Hi i cannot find the possibility to enter more than one email address for one user so that when i reply in the request section, i can send the reply to more than one user
problem whit ID secuency
Hello, good afternoon, my problem is the following. When a person sends a ticket to the platform, it assigns it #30, but then on some occasions, when another person sends a ticket, it sends them again that their ticket is #30, even though there is already
How to restrict the User on selecting the Date/Time more than 100 Days from the current date?
Dear All, We have added a Date/Time Field namely "Duration of Service" in our Service request Template and we would like to add an exception with an alert message to the Requester that he/she couldn't able to select the date more that 100 Days and also
Error 1013 Inconsistent Schema
Hi, Try to update to 14720 but getting error 1013 during validation of the patch. Running PGSQL
ServiceDesk Plus, problem, in the category of services and incident templates.
I am writing to you with a problem we have encountered while using the ServiceDesk Plus product. We have been using your system successfully for over a year, however, an issue has recently arisen that is making our job much more difficult. When creating
Feature Request: Options for Task Assignments
I wanted to discuss a potential enhancement to your system that could significantly improve efficiency and streamline processes. Background: As part of our staff onboarding process, we currently use a task template that includes multiple tasks assigned
Service catalog not populating in self service portal
Service catalog not populating in self service portal, can log edit defaults despite adding new service. Please kindly assist
How to populate user names in a request additional field
Hello, based on my request with Ticket ID: "6103038" I followed the following guide using the attached script (for ME-SDP Version 11) https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field I got the
Hide Filters from Technicians
Hi All - We have created a technician that is being used by one of our customers to manage their own tickets. We've setup a custom role for this purpose. It is working as expected. The caveat is that since the user is a Technician, they can see all of
Exception during getConnection from pool Exception occurred during get connection from datasource
I encounter the following error while reporting from the program as a query: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for details. I don't
Cannot upgrade from build 14600 to 14810 - Unexpected error
Hello, We are currently running SD+ build 14600 on Windows 2022 and MS SQL 2017. I am trying to upgrade to build 14810 but I do encounter an unexpected error. Here are the last lines of the log file: java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native
SDP not marking as Online one of our technician
Guys, We have a problem in our ServiceDesk in build number 14304. One of our technician, even if he clicked on online status, is showing on list of technician as offline -> he not get any ticket for this. We tried: -Restart Services - Test on many browsers
Increase custom schedule timeout
I use SDP's custom scheduling feature to sync requests between SDP and Jira. I do this by using an additional field called Jira_Key. There are currently 3500 open requests between SDP and Jira that need to be synced every day. I use a script to sync requests
Send data to other app
Hello, I want to integrate SDP with other applications to automate some tickets that are created, how can I make a call to an external API when the ticket is created?
How can we set the selected Asset(s) Name's on the Description?
Dear All, We have created a Incident Template in which the "Assets(s)" field is mandatory for the Requester where they will select the specific asset from which they are facing the issue. Now, once the request is submitted we're updating the request description
Servicedesk Plus escalation report
Hi, Can help to give me query base on below field. Naharuddin Great Eastern Life
tasks
Дорогая поддержка доброго дня. Можно ли реализовать, чтобы задачи появлялись и назначались по мере завершения предыдущей задачи? Пример: в шаблоне заявки настроены правила, что при создании этой заявки создаются сразу 5 задач, можно ли сделать, чтобы
Deluge operations in Custom triggers and functions
Hello, I have 2 questions about custom triggers and functions: Is there any place to find all the available operations and their JSON such as `ADD_APPROVAL_STAGE` and -`UPDATE` for request? Can I cancel the action which triggered my custom trigger? E.g.
View Requests by Location
Is there a way for Requesters to view requests by Location? Currently, I only see a way for them to view by Department only. Example: A building can have multiple departments. The Building Supervisor needs to see requests for the entire building, not just a particular department. I know you can create a custom filter for technicians, but requesters do not have this ability. Please advise.
script On Form Load not works!
this script just works On Form Change filed not On Form Load, why? $CS.setValue("WorkOrder_Fields_UDF_CHAR5",$CS.getValue("REQUESTER.user_udf_fields.udf_sline_302"));
Admin page issue of collapse try our advanced features
Hi All, I got 2 problems in SDP. 1. I tried to collapse the menu, and the left config menu will shorter and shorter everytime after I upgrade to latest version. 2. How to disable the "Try our advanced features"? It is so annoying.
Authentication Failed using the given username and password.
Good Day I could not add our outlook 365 in our service desk email server it said authentication failed even I created already a app password on my outlook account.
Error Importing Self-Signed SSL Certificate in ServiceDesk Plus
I am encountering an error while attempting to import a self-signed SSL certificate into ServiceDesk Plus. I have installed the 30-day free trial version on my computer. The self-signed SSL certificate was created using OpenSSL.
Internal Error While changing tech role to SDAdmin
Internal Error While changing tech role to SDAdmin
Use Additional Field value to change Site in Request or Incident
We have itinerant users who move from building to building throughout their work day. We like the Site based automation in ServiceDesk Plus and want to use it but as a result of these users we need a way to change the Site in the Request or Incident. Given that there is no way to make Site editable by the requestor, what we would like to do is have an Additional Field that will be common to all Catalog items called Site Update to allow them to change the Site value (since it is not directly editable).
Possible to link directly to a category within the service Catalogue?
On the Requesters homepage it links to the wider service request catalogue via URL.com/Templates.do?module=serviceRequest but is it possible to have a unique url for each category so we can link the user to the right set of templates?
Customize Purchase Order form
We have created additional Purchase Order Fields, but I do not see any way to arrange the fields on the PO form. Can the Purchase Order form layout be customized? I'm running version 11.1.0 Build 11127
Requests and Tasks in the same view
I am trying to find a way to view all my technicians' currently assigned work. Their work may consist of requests assigned to them or tasks assigned to them from an open project. I'd like to see a view that shows both their open requests and open tasks
PostgreSQL Custom Query for a list of workstations and the software installed for AssetExplorer
I'm attempting to create a couple of custom reports, but have very limited experience with creating query reports. I'd like to create a query that shows all the Windows 10 workstation with the name starting with "desktop" and a list of software that is
Introduction of Purchase Request
We are pleased to inform you about a new feature "Purchase Request(PR)" which is planned to be introduced as a part of the Purchase module. A Purchase Request can now be created when a request for an asset which is not in stock is raised(from Service Request\Change \Project). Please find a general workflow which is planned for the same: If there is a new hire,manager will create a new service request to provide necessary assets to the new hire. The Technician assigned to the service request (SR)
[Free webinar] 5 measurable skills that every IT technician should possess
Hello there, The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them? Join our upcoming webinar to discover the five critical skills every IT technician
"Internal Error" when i changing technician role
dear support, i got "internal error" message when i trying to change technician role from SDGuest to SDAdmin.
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