MS SQL and language translation
You guys answered to a user that asked when it will be possible to work with MS SQL 200x last year that it will be available in 6-8 weeks so 6-8 weeks were sooo long ago are you really planning to make this move or you plan to stay with those "free" sql db engine. GET REAL !!!! Your Helpdesk application is the best but why not earn the money it deserves??? Your company will profit great earnings with this move think about it. The world works on Microsoft's platform is not the best but "If you can't
Domain scan through Windows firewall - with a twist.
Pretty straight forward question, which may or may not have a solution. Primarily a Windows XP user base, however our primary domain controller is Windows 2000 server. Is there a way I can allow ServiceDesk domain scan to pass through the Windows firewall without access to the XP specific group policy settings? In a perfect world the primary domain controller would be Server 2003, however its not. - Michael
Missing spaces in request
Is anyone else experiencing this bug? We are running SD version 5.0.0 build 5008. When a requester emails the service desk and the system automatically opens a ticket, often we see (apparently) random spaces missing between words in the body of the ticket request. Here's an example: Original email (sent in html format from Outlook): Just a reminder, per our conversation earlier this morning, that University Day is coming up on Thursday, June 8, and we need to arrange for audio-visual equipment to
Asset Attachment Feature Request
Any way we could get attachments for assets. This would be helpful for scans of invoices, packing slips and electronic user manuals.
Knowledge Base
Does anyone know of a place where we can get some canned knowledge base info to add to the solutions area? Is there a way to import this information easily (assuming there will be a large amount)? :?:
Mandatory field set up when closing calls
I'm looking for a way to make sure requests are not closed without the following fields being filled out. Category, Technician can this be done. thank you
Custom Forms
I have a desperate need to build a specific form for authorizations. I need to be able to build a hierarchy of selections based on the roles that are needed. This can also be a static form that allow the entry of information needed. Is there a way to do this in the current helpdesk product such as an SDK..
Suggestions for SD+
Hi, We have been evaluating SD+ for the last few weeks and are exceptionally impressed with the functionality provided within the program. There are however two features I believe may assist our company and or others. I would be more than happy to see them included as "Options" rather than complete forced changes. 1) Automatic pickup for the technician that raises the ticket. 2) Ability to assign a ticket to a workstation or department without email notifications being sent to users. 3) Non-workstation
Reports
can you add a report that will allow us to query the software that is installed on a machine, thanks
Desktop Central from ManageEngine versus AUTOMATOS
Hi, I�m selecting a platform for software distribution and i heard that Automatos solution offerers some of the capabilities founded in Desktop Central for thos kind of task, can somebody give me some arguments to choose Desktop Central for this deploy, (about 1200 clients) Thanks in advanced..
Filter Request
Hi! I added in status e.g. order and ordered but then I can't filter it like show all requests or show all open requests. Can this be done? Best regards, Thomas
Moved domain controller now i can't login
Hello. We put in a new domain controller last night and now i cannot login the service desk. Is there some setting that needs to be change. right now when i try to login it tells me that i entered the wrong password. Thanks.
Assign an email address to an unassigned request
Is there a way to setup the helpdesk to when an new unassigned request can be sent to an email address. We have one helpdesk email account that all tech receive emails from. Right now techs receive emails only when a request is assigned to them. So is basically is there a way to assign an email address to an unassigned request. Thank You for all your help!![/google]
AD import - suggestion
When wishing to re-import requesters from AD can there be an option included that will not let the import over write existing requesters? Thanks
Searching resolution text...
Yesterday I attempted to show my manager how we could search and find text typed into the Resolution field of a request. Turns out you can't. I contacted support and they verified that you can't. They will "put it on their list of maybe". Does anybody else think this is odd? Do you live well without this feature? I always thought that one of the benefits of the accumulated data was to be able to search and find information entered by "those who've gone before us" Am I using it wrong?
Please send me the patch
Hi, Please send me a patch for getting pop-up alert with sound whenever new request is placed/log in "service Desk plus" through mail or web form or from Opmanager. Regards, Trisha
Choosing groups from user request
I am new to this software and am getting familiarized with it's use. Is it possible for the user to select a group to send a request to, instead of just the general area. We have 4 groups and would like for the user to send directly to that group. Thanks.
closed items don't stay closed
i can pickup a ticket, resolve it close it and the next day it's still open!?
Using SD+ Database via Crystal Reports on a remote machine
I've managed to get Crystal reports working beautifully on the SD+ server, but for the life of me I can't see to connect to the database from a remote machine. Each time I get... [MySQL][ODBC 3.51 Driver]Can't connect to MySQL server on 'remotepcname' (10061) Any idea's where I'm going wrong? From reading elsewhere I think I need to grant my remote machine access to the MySQL DB, but I'm not sure of the right santax to use. The SD+ server and the remote machine are part of the domain habsboys.internal,
Inventory scan - changes
Is it possible to update the inventory scan of hardware and software so that when a scan is run, it will highlight and show the updated/added software on the actual list, instead of in a pop-up box which shows added and removed software?? Everything should be on one page after running the latest scan for changes.
ServicePack Release Anouncement - 5502 build
The next hotfix with more than a dozen of bug fixes is released. The latest version is 5.5 (Build Version 5502). Its available here : http://manageengine.adventnet.com/products/service-desk/download.html Are you an existing user of ServiceDesk Plus? Then, the service pack is here : http://manageengine.adventnet.com/products/service-desk/service-packs.html Instructions to apply the Service Pack / Hotfix 1. Shut down ServiceDesk Plus Server. 2. Take back up of existing data. This is strongly recommended.
Mode - "Web Form" cannot be edited
Hi, The system does not allow you to change the words "Web Form" when you are setting up the "Modes" that supported by the help desk. I guess I can understand why you wouldn't allow me to delete this particular mode but why can't I change the Title or Description for this entry. I can type in either field but the Save button is disabled. Thanks Jerry
Report on Due Date Changes
I think I know the answer to this question already, but I wanted to get confirmation: Can you run a report to look into request history to see how many times the due dates have been changed for multiple requests? I know that I can just open each ticket and look at the request history, but someone here wants to see this for many tickets at once in a report format. Thank you. -JDG
Can't acces the loginpage
On some computers (Windows XP SP2 IE 6.0.2900) We can't acces the loginpage. When trying to access the page The Internet Explorer crash (se included file). This is what the logfile (localhost_access_log.2006-09-20.log) says: - / - "-" 192.168.51.99 192.168.10.124 GET [20/Sep/2006:08:23:48 +0100] 32 15601 200 "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; InfoPath.1)" - /style/style.css - "http://helpdesk" 192.168.51.99 192.168.10.124 GET [20/Sep/2006:08:23:48 +0100] 0
Inventory screen refresh
Hi Is there any way to retain the advanced filter once applied? To explain a little further, I apply a filter to restrict workstation names to those beginning ROOM1, edit one of the workstations and save it. I am then returned to the inventory screen showing a preset filter of all systems. Is there a way of changing this behaviour? Regards Paul
SQL query to change categories
I have 26 different categories in ServiceDesk Plus. I would like to remove all 26 categories and replace them with 10 new categories. My plan is to add the 10 new categories, then run a SQL query to remap the old categories in requests to the new categories. For example: in my old category list, I had three different categories for printers: "Desktop printers", "Office printers", "Mobile printers". I want to have a new category just called "Printers", but I want all the previous printer requests
Error while trying to save Preventive Maintenance Tasks
After I save an existing PM Task I receive this message: �FAILURE :Error occured while trying to save Preventive Maintenance Task - Please report the problem to the system administrator, with the Error Code - 1.157.681.808.045.� For new one PM Tasks work fine.
Form Customizer Question
Hello, I had a question about the form customizer tab. If I wanted to create something along the lines of: *item return date* as a field they can set, but only want it to pop up if they select a certain Category, would there be any way to do this? Or is there any plan in the near future to implement an idea like this? I think this would be a good way to have the ability to track more things as well as a more simplistic setup when it comes to viewing the forms. Thank you for any response. Cory
custom report
hi i was wondering if someone could help, i need to compile a report that shows me all software that is prohibated, i need to show all software and the workstation that it is attached, i need to write a custom query so if anyone can help thanks ryan
Updation / modification of provided query
Hi, Could you please make some changes in the below provided query or give a new query according to my requirement:- select wo.WORKORDERID 'Request ID', TITLE 'Title', DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000) ,'%d-%m-%Y %k:%i') 'Created Time', DATE_FORMAT(FROM_UNIXTIME(wo.COMPLETEDTIME/1000) ,'%d-%m-%Y %k:%i') 'Completed Time', MODENAME 'Mode', STATUSNAME 'Status', aau.FIRST_NAME 'Technician', DATE_FORMAT(FROM_UNIXTIME(woh.OPERATIONTIME/1000) ,'%d-%m-%Y %k:%i') 'Operation Time',woh.OPERATION,aau1.FIRST_NAME
SD+ Servers management
Hi, here in the company where I'm working, we are making the last appraisals before buy SD+. We have seen that it's very good as Helpdesk, Knoledgebase, Workstation management and it's good for other things. But, it isn't useful for Servers management. We need a sheet more detailed than the Workstation's one, we need to edit all fields by hand (some Workstation's fields seems to be filled only through a scan; for example the 'Build Info' field) and we need to upload files to the Server's sheet. It
Problem with fetching linux servers
Well, I recently acquired the full license SD+ and don't know how to scan Linux Servers, well, I've reading some topics about the need of telnet, but still some questions on the air, here it goes: Do I need a telnetd service running in each server ? If yes, after I've installed and runned the telned service how do scan the linux box ? My settings are as in the image attachment Please need to set it cause I have lot of linux boxes to inventory on! thanks, and sorry the english "ugly"
Problems with $RequestLink in Closed Request notification
In my template its $RequestLink ok as well but when the user click into the url in browser apears a http://localhost in front of the link what could this be ? "http://localhost/http:/srvhelpdesk:80/WorkOrder.do?woMode=viewWO&woID=7"
Errors with DomainScan with ServiceDesk Plus
Hi, when we try to scan all the clients in our domain only the client on which the applcation is intallaed and the domain server will be scanned. For the rest of the client comea a error message "�No response received from Workstation. Probably the workstation might be switched off or does not exist.� All the clients are switched on and are in the domain. Any idea?
Generic logon or password request page
We have a lot of users who forget there logins and passwords and we have them log a reset request on are helpdesk. We want to move to this program but we need users to be able to request a password reset without a login. Or maybe a page that is just for this task with a text field for there mobile number so we can SMS them there password. Can Anyone help?
Customizing Notifications
Hi Guys, Do any of you know if we can insert an HTML footer with our company logo into the notifications? Thanks! Gerhard
duplicate requests after exchange crash
After having our exchange server crash, we moved exchange to a new server. After moving the databases over, we had to run the microsoft tools to verify the integrity of and defrag and compress the databases. We bought the server up with reasonable success. After this, any helpdesk tickets submitted by users via outlook are resent to the servicedesk every minute and with a different ticket number each time. Same goes for any verification emails to who sent the request. Tickets submitted via the web
Clearing out "Test" data
I'm currently evaluating the system for 30 days. So far so good. My question is this. Can all of the test data that I'm putting into the system be removed leaving only certain information like vendors, products, assets, etc. How easy is it to "clean up" the system after testing?
Inventory
Dear Sir, Please advice me where to add the inventory under the requestor or customer. Thanks & Rgds. Anjali
Feature Request
We are using the Category-Selection within several Reports for our invoicing and our general it-controls (you know - sox). Our Technicians are instructed to change the Category to a appropriate Entry in the List after assigning. But sometimes they miss to set the right entry and the Workorder is processed in Category 'General Requests'. Maybe you can change the Category to a mandatory field where the technician must change if the standard category 'General Request' is choosen by the business rules.
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