ServicePack Release Anouncement - 5502 build
The next hotfix with more than a dozen of bug fixes is released. The latest version is 5.5 (Build Version 5502).
Its available here : http://manageengine.adventnet.com/products/service-desk/download.html
Are you an existing user of ServiceDesk Plus? Then, the service pack is here : http://manageengine.adventnet.com/products/service-desk/service-packs.html
Instructions to apply the Service Pack / Hotfix
1. Shut down ServiceDesk Plus Server.
2. Take back up of existing data. This is strongly recommended.
3. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
4. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
5. Follow the on-screen instructions to apply the Hotfix.
6. Once the upgrade is complete, start ServiceDesk Plus Server.
Issue fixed in the hotfix :
* Exception thrown during next page refresh when resolution is added and the request is closed is fixed.
* Email fetching getting stopped when trying to process inline image without extension is fixed.
* Mail notifications are not sent with proper technician and group information is fixed.
* Mail notifications sent from ServiceDesk Plus contains HTML contents. This issue is fixed.
* In some cases, Request is allowed to be submitted even when mandatory fields are not filled is fixed.
* In Reports, requests are shown as overdue even if they have not exceeded due by time is fixed.
* Issue of unable to merge requests is fixed.
* In Internet Explorer browser, $RequestLink is not properly decoded when mail notifications are sent from ServiceDesk Plus is fixed.
* In Reports, column header name is getting truncated is fixed.
* Issue of image not getting exported in xls format of reports is fixed.
* In Reports, column width for title, description is increased
* In reports, issue of data getting truncated is fixed.
* Title of reports can be edited. Earlier once set, title of reports cannot be changed.
* Reports are not getting generated when not able to load the organization logo is fixed.
* Boolean variable is always shown as 'true' is reports is fixed to show the actual value (true or false).
* Issue of unable to navigate through contracts list view when there are more than 25 contracts is fixed.
* While creating new (or editing) report, can generate report at any stage instead of need to navigate completely through report wizard
* In some cases, exception is thrown when viewing survey details. This is fixed.
* Unable to import requesters when there are more than 6 user defined fields of 'Text' type is fixed.
* Purchase Order approval information is shown in Purchase order print preview form
* Spam filter (for mail) is invoked even when request is filed through web form is fixed. Spam filter will be invoked only for requests generated through email.
* Unable to notify requesters with apostrophe in their email id is fixed.
* In requests list view, Completed Date column is not shown for some users (technicain or requesters) is fixed. Now completed date column can be selected from column chooser.
* In Merge requests page, 'My Closed Requests' shows all requests is fixed to show only 'my closed requests'.
Windows Users :
We have changed the target to start the ServiceDesk Plus server from
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut icon.
This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0) to ServiceDesk Plus 5.5.
This can be changed as follows,
1. Right click 'ServiceDesk Server' option and choose the Properties option.
2. Change the value in Target field from
<ServiceDesk_home>\jre\bin\javaw.exe -Dproduct.home=. -cp ..\lib\startupclasses.jar;..\server\default\lib\SDUtils.jar com.adventnet.start.ProductStarter StartServiceDeskService ..\server\default\conf\TrayIconInfo.xml
to
<ServiceDesk_home>\bin\startSDP.bat
where <ServiceDesk_home> is the ServiceDesk Plus installation directory which will be typically like C:\AdventNet\ME\ServiceDesk directory.
3. Click "Apply", followed by "OK" button
The step 1 to 3 has to be repeated for the ServiceDesk Plus desktop icon.
Please let us know about your comments by adding them below or send us @ support at servicedeskplus dot com.
ServiceDeskPlus Technical support
Its available here : http://manageengine.adventnet.com/products/service-desk/download.html
Are you an existing user of ServiceDesk Plus? Then, the service pack is here : http://manageengine.adventnet.com/products/service-desk/service-packs.html
Instructions to apply the Service Pack / Hotfix
1. Shut down ServiceDesk Plus Server.
2. Take back up of existing data. This is strongly recommended.
3. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
4. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
5. Follow the on-screen instructions to apply the Hotfix.
6. Once the upgrade is complete, start ServiceDesk Plus Server.
Issue fixed in the hotfix :
* Exception thrown during next page refresh when resolution is added and the request is closed is fixed.
* Email fetching getting stopped when trying to process inline image without extension is fixed.
* Mail notifications are not sent with proper technician and group information is fixed.
* Mail notifications sent from ServiceDesk Plus contains HTML contents. This issue is fixed.
* In some cases, Request is allowed to be submitted even when mandatory fields are not filled is fixed.
* In Reports, requests are shown as overdue even if they have not exceeded due by time is fixed.
* Issue of unable to merge requests is fixed.
* In Internet Explorer browser, $RequestLink is not properly decoded when mail notifications are sent from ServiceDesk Plus is fixed.
* In Reports, column header name is getting truncated is fixed.
* Issue of image not getting exported in xls format of reports is fixed.
* In Reports, column width for title, description is increased
* In reports, issue of data getting truncated is fixed.
* Title of reports can be edited. Earlier once set, title of reports cannot be changed.
* Reports are not getting generated when not able to load the organization logo is fixed.
* Boolean variable is always shown as 'true' is reports is fixed to show the actual value (true or false).
* Issue of unable to navigate through contracts list view when there are more than 25 contracts is fixed.
* While creating new (or editing) report, can generate report at any stage instead of need to navigate completely through report wizard
* In some cases, exception is thrown when viewing survey details. This is fixed.
* Unable to import requesters when there are more than 6 user defined fields of 'Text' type is fixed.
* Purchase Order approval information is shown in Purchase order print preview form
* Spam filter (for mail) is invoked even when request is filed through web form is fixed. Spam filter will be invoked only for requests generated through email.
* Unable to notify requesters with apostrophe in their email id is fixed.
* In requests list view, Completed Date column is not shown for some users (technicain or requesters) is fixed. Now completed date column can be selected from column chooser.
* In Merge requests page, 'My Closed Requests' shows all requests is fixed to show only 'my closed requests'.
Windows Users :
We have changed the target to start the ServiceDesk Plus server from
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut icon.
This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0) to ServiceDesk Plus 5.5.
This can be changed as follows,
1. Right click 'ServiceDesk Server' option and choose the Properties option.
2. Change the value in Target field from
<ServiceDesk_home>\jre\bin\javaw.exe -Dproduct.home=. -cp ..\lib\startupclasses.jar;..\server\default\lib\SDUtils.jar com.adventnet.start.ProductStarter StartServiceDeskService ..\server\default\conf\TrayIconInfo.xml
to
<ServiceDesk_home>\bin\startSDP.bat
where <ServiceDesk_home> is the ServiceDesk Plus installation directory which will be typically like C:\AdventNet\ME\ServiceDesk directory.
3. Click "Apply", followed by "OK" button
The step 1 to 3 has to be repeated for the ServiceDesk Plus desktop icon.
Please let us know about your comments by adding them below or send us @ support at servicedeskplus dot com.
ServiceDeskPlus Technical support