Searching resolution text...
Yesterday I attempted to show my manager how we could search and find text typed into the Resolution field of a request. Turns out you can't. I contacted support and they verified that you can't. They will "put it on their list of maybe".
Does anybody else think this is odd? Do you live well without this feature? I always thought that one of the benefits of the accumulated data was to be able to search and find information entered by "those who've gone before us"
Am I using it wrong?
Does anybody else think this is odd? Do you live well without this feature? I always thought that one of the benefits of the accumulated data was to be able to search and find information entered by "those who've gone before us"
Am I using it wrong?
Topic Participants
Jerry Gillard
ServiceDesk Plus
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?