Ability to Sort by Configuration.
I would like to be able to generate reports that sort computers by CPU, Hard Drive, RAM, etc. For example, what if my company establishes a policy that all computers under 1.5 GHz are to be replaced with new computers? At this point, at least as far as I have been able to figure out, there isn't an easy way to generate such a report from within ServiceDesk Plus. David.
Problem installing and starting.
After installing this software I cannot get it to run at all. So I searched the forums and did the run.bat command. It gives me an error plus use Mysql greater than 4.1.x.x Press any button to continue. I tried to reinstall and said the same thing. I also tried to upgrade the mysql that comes with it and still same error. Also these other titles are not working either NetFlow OpManager WiFi Manager EventLog Analyzer These titles work fine. Application Manager 6 OpsUtils So not sure what the issue
Technician Communication within ServiceDesk
We would like to see that when tickets are closed and updates are made to those tickets (ie assignment to Technician even though the ticket is already closed) that no communication is sent to the technician. There are sometimes a need to go back and QA our tickets whereby some fields have the wrong information. We don't want this information to be sent again to the technician if the issue is closed. I believe this was not a problem prior to build 5501 however it seems to be now the case. We would
Requirements
I would like to know where we are at with the following feature requests. I've also sent an email to Arun. I need to implement this one ASAP: We have 5 sites. We MUST be able to route by location and MUST be able to import the Office field from AD for location. The workaround I've found in the forums, route by department won't work. We imported all our users from Active directory and it does not import the location with the department. Editing every user in the requesters list to include a special
Can't Remove Lease Date
Hello everyone, I found an interesting problem in Assets. When you assign a lease date to an assest, you can change it, you can't remove it. Even if you uncheck the option for "item is leased" Is there any way to do so? For example, we have software where were given a temporary key, that was leased. Now we have the real software but the key hasn't changed. I hope this explains everything. Thanks! Eric
Category Not Shown in Enter Resolution View
When we are entering a resolution to a request I have found that the Category is not shown in the resolution or history tab, the category has been completed in the request view but no data is shown in the resolution or history view (as below). Request tab shows: Request ID: Data Shown Category : Data Shown Group : Data Shown Resolution tab Shows Request ID: Data Shown Category : BLANK Group : Data Shown History tab Shows Request ID: Data Shown Category : BLANK Group : Data Shown Any Ideas? Thanks
stop the clock
Ever since upgrading to the latest version of Service desk plus this week, the 'Stop Timer' function is no longer available??? Is there a fix for this??? thanks PEte
request form customiser
Just wondering if it is possible when you add extra fields in the form that you could choose where in the form it would be placed at the moment any extra fields get added to the area under Task Details Would be good considering that you have a choice of where to add the fields I have a couple of fields that I want to add to the top part of the form under Request Details
Printing Question
Is there a way, or will there be a way in V5 to print out a page with all a technicians open requests? This is a feature we have been looking for for some time now. Thanks!
impar
On having sent the mail to the technician he(she) says that one could not have sent
Issue Manager integration?
Any plans to be able to integrate Issue manager and SD+?
Database Conversion
Hello, My organization is interested in using our existing free-level database with another AdventNet product (SupportCenter). Is there a tool to convert or redeploy an existing customer database between products?
Form leabel change
i tried changing the labels of the SD+ to arabic but got so problems with the font. :?:
Removing Purchased Licenses
I am presently trialing this software and it seems superb, but I have accidently added to many purchased licenses to the system and wish to remove some. IE I have added 100 and it should be 70. Can this be done.
Spelling Error
Hie there..i was going through your software and when i'm trying the report, i saw one spelling mistakea under asset. Which are "Warranty Expity Date" and "Expity Date". Hope you guys can fix it. :-)
Search Solutions returns error
Hi, A few days we have problems with the search solutions function within SD+ 5.5 Every time we want to search for a topic we get the following message: FAILURE : Unable to search the solutions. Please report the problem to the system administrator, with the Error Code - 1.158.822.339.876. Does anyone know how to solve this? Thanks
Cannot register
I tried to register myself to this forum but is unable to do so. Gave me the following error "You have exceeded the number of registration attempts for this session. Please try again later." Can someone tell me what's wrong?
Unable to see notes in Purchase Orders
When I approve a PO, I can enter some notes but these are not viewable from the Purchase order detail form. How can I view these notes? Thnks
SLA based on first contact
Hello, We have our SLAs based on first point of contact not resolution time. For example: SLA: Urgent We need to start work immediately. But the latest within 60 minutes. Any ideas on how we can configure our SLAs in the best way?
Export to PDF or Print
Hi! example: I wan't to export to PDF or to print following: http://helpdesk/ViewWSDetails.do?wsId=1147 I hope you understand what I'm interested in. Anyone that can help me with this? Best regard, Thomas
Preventative Maintenance - duplications
I am not sure if this is on the list, but could we have the ability to add multiple instances of a PM (and also the ability to create a PM from within a job request)? For example, we want to be able to schedule similar jobs to check the validity of a client's back up every month and it would be useful to be able to set one up as a template and then roll it out for each client current and future. Thanks
Creatinga ticket from an SBS2003 report
Every day we get a number of SBS2003 reports coming in to us. Normally we read them and if there are any errors that need attention we create a job in SD+. It tried to email the report directly to SD+ but towards the lower part of the report (where the Critical alerts start) I got: Critical Alerts <table class="MsoN Any thoughts please? What we want to do is aim the emailed reports directly at SD and then create a spin off job from any that need attention. Thanks.
Provided query is not executing
Below Provide query is not working:- select wo.WORKORDERID 'Request ID',TITLE 'Title', DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000) ,'%d-%m-%Y %k:%i') 'Created Time',DATE_FORMAT(FROM_UNIXTIME(wo.COMPLETEDTIME/1000) ,'%d-%m-%Y %k:%i') 'Completed Time', MODENAME 'Mode', STATUSNAME 'Status', aau.FIRST_NAME 'Technician', DATE_FORMAT(FROM_UNIXTIME(woh.OPERATIONTIME/1000) ,'%d-%m-%Y %k:%i') 'Operation Time',woh.OPERATION,aau1.FIRST_NAME 'Updated By' from WorkOrder wo LEFT JOIN ModeDefinition md ON wo.MODEID
Preventive Maintenance requests not working
Hello, I have a number of Preventive Maintenance tasks that I have setup that are not automatically creating tickets. They are all setup to be scheduled for Mondays at 9:00 am. I have to go in there and manually send them out to the technicians. Can somone help with this? Thank you,
Modify the status
How to modify the status of open for course automatically when the usuario to sign the call for it?
Software assets and licesning
I am fairly new to SD+, having used it only a few months now, but I am looking to either have a new feature added, or see if I am doing something wrong here. When adding software to assets from a PO, if there are 25 instances of the particular package, it adds 25 line itmes in assets. Is there a way for it to add only one item, then attach 25 licenses to that asset? We haven't used the assets function much yet, but I can see that it's going to quickly become hard to manage otherwise. My current suggestion
auto discovered workstation
Hi, I am wondering if there's any way to know what workstation has been discovered by auto scan, or updated automatically? Thanks
Asset to Requestor
We have just d/l Service Desk and are evaluating: Is there the ability to assign an asset to a requester. This would be really good from the requester window, as it is much more efficient after importing the asset csv file to go through your requester names and allocate assets to them rather than the other way around.
Notification Rules
hi, Can i add a new Notification Rules to send e-mail to Administrator when a request is closed? Now the system send notification mail only to requester... Thanks & Regards, Simona
filter showing
Hi, I added a new status "In Progress" Can I add a new "filter showing" to see request by status "In Progress"? Thanks & Regards, Simona
SD+ File Uploads
Hi! It would be possible to upload one or more file (picture, manual...) and link it with a specific workstation sheet (or asset, software...)? And how can I change the default location for the attachements? Can I use another HD as location? Thanks!!!
Contracts
I need help with something, if I want to give a tech, viewing privileges to view the contracts but only the ones he entered, not all contracts :?:
SSl certificate
Now that https is supported, how do I install an SSL certificate for the lastest ServiceDesk 5.5 build 5500? I've tried to fiddle around with the keystore file, but couldn't access the password. Any directions would be nice :)
User signon
Why can't users sign on to the system if they've been imported from the Active Directory?
workstation inventory report
Hi, When I create a custom report to list up all the inventory workstations, I see lots of duplicates of workstations even though I don't see any duplicates when I see it on servicedesk Inventory tab. How can creat a report that looks exactly the same in the inventory list on service desk? Thank you
Scheduled Reports running once
Hi Is there any way to have a scheduled report that is queued to run once only, automatically deleted after execution? Alternatively, is there a way to display the report parameters on the Scheduled reports list screen to help identify such reports and make it easier to remove them? regards Paul
Device Availability Report of Router
Hi I am monitoring routers & scheduled a report on device availability. It gives router up time but not based on interfaces. Can some one please help me solve this. Can I have report based on serial interfaces & ethernet interfaces. (Link Uptime ) instead of just router uptime? As current uptime shows some report but difficult to find out which link or interface was down from that report. Thanks in advance Jigs
Problem defining incoming mail settings
Hello, We have created an ActiveDirectory account (Exchange 2000) especially for Service Desk ; but when entering the login info in incoming mail settings, we've got the error message "FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password." Curiously, after some more tries, it appears that old accounts (first created in NT network and imported in Exchange 2000 during its installation)
Default request settings not saving
We are trying to set a few defaults for the NEW REQUEST screen via the configuration wizard. The defaults are: Status = Open Mode = Phone Level = Level 1 Group = Service Desk There are no errors when we hit SAVE. When I go to preview a new request (after a refresh), the defaults are: Status = Open Mode = Phone Level = Level 1 Group = NONE When I go back in to the configuration wizard, and look at the defaults for a new request, the settings are: Status = CLOSED Mode = NONE Level = NONE Group = NONE
E-Mail Configuration
I am attempting to do the e-mail notification setup. I have configured the server name and the IP address. When I attempt to send an e-mail to a technician, I get a mail notification error. I cannot determine what the issue is. I am currently running Helpdesk plus on an XP SP2 box. Any assistance is greatly appreciated.
Next Page