SLA based on first contact
Hello,
We have our SLAs based on first point of contact not resolution time. For example:
SLA: Urgent
We need to start work immediately. But the latest within 60 minutes.
Any ideas on how we can configure our SLAs in the best way?
We have our SLAs based on first point of contact not resolution time. For example:
SLA: Urgent
We need to start work immediately. But the latest within 60 minutes.
Any ideas on how we can configure our SLAs in the best way?
Topic Participants
annabengtsson
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