Assign an email address to an unassigned request

Assign an email address to an unassigned request

Is there a way to setup the helpdesk to when an new unassigned request can be sent to an email address. We have one helpdesk email account that all tech receive emails from. Right now techs receive emails only when a request is assigned to them. So is basically is there a way to assign an email address to an unassigned request.

Thank You for all your help!![/google]



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