Select field for refer lookup fields
Hi, I don't remember which version it came in but I see that we now are able to create additional fields that refer to other tables (Users, Technicians, Vendors etc.) natively in the Additional Fields configuration. I have started to test this in some
Make Task Template Owner a Group Role
I have some tasks that need to be assigned to a specific person at each site, I know that if I have a Support Group with the same name at each site I can business rules to assign a request to a the $GROUP_LEADER at the same site as the ticket. Is there
Strumyk TV – A Reliable Platform for Watching Football Online
Strumyk TV (strumyktv.com) is a practical and reliable platform for watching football online, especially for users who prefer simplicity and performance over cluttered interfaces. The platform offers access to live football matches from multiple leagues
Endpoint Central now includes Endpoint Detection and Response (EDR) and Private Access
We are elated to announce a significant expansion of Endpoint Central's security capabilities. Endpoint Detection and Response (EDR) and Private Access are now available as add-ons across all editions, making Endpoint Central the first natively built
RFC 2045 inline images
Hello! We found a problem when you write an email from SeviceDesk and insert an image into the body, it is not displayed on some mail servers because the Content-ID tag is not enclosed in "< and >" According to RFC 2045, the Content-ID header must be
Roles for general users
Is there a way to alter or add a role to a general user, not just a technician? I have an HR person for example that would need to review the entries and add to a ticket that they do not specifically own. I altered settings so she can at least look up
Jira Widget doesn't show Jira projects
Hi, Team, When trying to configure the Jira Widget on SDP, after following the steps mentioned on JIRA Custom Widget, we defined the custom service and the connection with the correct name and token. Although the connection has a green icon, which suggests
Subject Query
Is there a setting on the service desk system where we can put the subject of the original request in the email or attached the previous request so people have a better reference?
Best Email Backup Wizard in 2026
When I was searching for a reliable email backup solution, I came across SysTools Email Backup Wizard, and it genuinely felt like the best option available in 2026. What impressed me first was how easily it lets me back up emails from popular services
all data show as "others"
dear all, I have just installed the latest version Netflow Analyzer 12.4 but all data flow cisco router display as "Others". I use database postgres. Pls help me resolved this issues!
Notify requester when a task status changes
Is there an easy way to notify a requester when a task status is changed in an open ticket.
Introducing Zia AI Agents in ServiceDesk Plus Cloud
Hello ServiceDesk Plus users, We're excited to announce the general availability of Zia Agents in the cloud version of ServiceDesk Plus. Register now for our free training on Zia Agents for ServiceDesk Plus Apr. 7, 2026 3pm AEST Register now 11am BST
Possibility to get a Change Role Email_ID for use in a Custom Function
I am creating a new function that will be used as a schedule and I was wondering if it's possible to get the email value of the Change Approver role. Part of the function will be to check all change tickets against a set condition and then send an email
Maximum Attachmentsize doens't follow setting (15.2 Build 15240)
__errormail__ : Mail has been moved to error folder due to an exception Caused by : Mail size 31493839 exceeds the maximum allowed size of 31457280 bytes. 31457280 = 30 MB That was our previous value, but we raised it to 45 and restarted the service.
Workflow executes transition on each update of the ticket
The Status Waiting for Requester is an OnHold status and transitions through "Resume Work" to the Open status. The "Resume Work" makes a check, if the Technician is empty, it sets it to Logged in user The trouble we're now having is that if the Requester
Upcoming enhancements in Requester Portal Customization Enhancement in ServiceDesk plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Requester Portal Customization in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Requester Portal Customization Enhancement Create and customize
message has lines too long for transport
When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrap
API Documentation for On Premesis contains no url for get all subcategories or get all items
API Documentation for On Premesis servicedesk plus contains no url for get all subcategories or get all items. Pressing 'Try Now' button will always result in a pop up with an 'undefined' error.
Is there a connector between Power Automate and Servicedesk Plus On premises?
I just found that there is a connector for Servicedesk Plus Cloud and Power Automate (https://learn.microsoft.com/en-us/connectors/servicedeskpluscloud/,) but, can we use the same for On premises version or how do we achieve this?, We are exploring external
Slope Game: The 3D Ball Runner That Hooks You in Seconds
Every once in a while, a browser game comes along that's so simple in concept yet so fiendishly addictive that it quietly takes over classrooms, offices, and late-night browsing sessions around the world. That game, for many people, is Slope Game. Play
Unable to see security groups when he was in multiple domains
Hi Team, when i search for an user and click on that user to see groups information . we are seeing only groups related to only 1 domain . The user have other groups in different domain . How can we achieve this to view all domain groups information of
How to recertify by application owner?
We have many applications for which the access is controlled by ActiveDirectory and/or Entra groups. Our rectification is process is by app "owner" except for when it's the owner's access, in which case the line manager is responsible. I can't really
Request Form tips/info
I know this was possible on the onprem version, but is it possible to add an option to have a fields description displayed under the field name? Use Case: a request form with custom fields where a description is needed to guide the requester. Current:
Introducing Labels in cloudSpend for better cost visibility
Hi there! As your cloud environment grows, configurations start to spread across accounts, budgets, governance checks, and reports. These elements often sit in separate modules, making it hard to understand how they connect. Tracking related setups takes
Five attacks. Five detections. Zero guesswork.
We are hosting a technical webinar where we simulate real-world attack scenarios and show exactly how Log360 detects them using rule-based use cases. What this session covers Alert fatigue is one of the biggest problems facing SOC teams today. The answer
Patch update delayed since application is used by another process
Is there anyway to automatically add computers with patches that cannot install due to the fact that the user has them in use to be added to the automated restart schedule that takes place for updates that require a restart. I find in some scenarios computers
Tagging Support Groups [SDF-104168]
Hi, Is there any update on when this feature might be implemented, as per last year's discussion here? It would be really useful to have this ability, to speed up our workflow. Thanks in anticipation 😊
Clicking an announcement in the Bell locks the GUI (15.2 Build 15240)
When someone does an announcement and we use the bell to access that announcement. The Notifications window looses it's X to close icon and the Announcement is shown greyed out. No input is going to the announcement window so that can't be closed and
Report - How many days open by month
Hi How can I show how many days requests have been open by support group by month?
Deployments will not reboot after deploying
I've been having a problem with deployments for at least the last 3 months, and it's starting to really bug me. Deployments WILL NOT under any circumstances initiate a reboot when complete, this product has become next to useless since I have to closely
Security Policies
Hello, I would like to understand how Security Policies work in Configurations. I configured a setting to block Regedit, but when I suspended the task and deleted it, the block remained on the endpoint. Do I need to reconfigure everything I block with
Filter Requesters by domain
Is it possible to filter the REQUESTER / On Behalf Of field by a domain? Use Case: We want to scope which users are found when staff/techs search for a REQUESTER. Our directory includes internal and external customers/emails so it's a way for us to simplify
Error 12023 during Windows Domain Scan
Hi Team, We are currently troubleshooting Error Code 12023 during a Windows Domain Scan using the ServiceDesk Plus Cloud Probe. We have approximately 2,500 assets to inventory, and the scan is failing consistently with this error. Our Environment & Findings:
{Action Required} Re-authenticate your Google Drive Accounts to Continue Data Sync
Hello Users, This notification only applies to customers who have set up an integration between Google Drive and ManageEngine Analytics Plus. To align with Google’s latest updates on how apps access files in Google Drive, we’ve enhanced our integration
Migrating from ZOHO Projects to SDP
Hi All - I know we have the Import Requests feature in SDP, but if we're migrating ZOHO Projects data into SDP, is there a better way? The problem with the Import feature is it doe snot allow conversations/history and all that detail. Or is the Import
The March 2026 Patch Reality Check: Public Zero-Days, “Preview Pane” Office Risk, and Browser Extension Exposure
In the month of March, the big theme wasn’t “hundreds of scary CVEs.” It was how quickly risk moves when details are public and how often attacks ride on normal daily behaviour: previewing Office content, running productivity tools, and using browser
Scheduled Wake on LAN not working
Hello, since the last Endpoint Central update to build 11.5.2605.11 we have issues with the scheduled wake on LAN feature. When we use WOL manually on a device its working fine but when using the scheduler nothing happens. There is also no direct error
Update error from 15140 to 15200 postgresql
Hi during update from version 15140 to 15200 (as in topic) I get error. Full output from update process is listed below. Is someone get similar error and know how to resolve issue ? ------------------------------------------------------------- Going to
Inventory custom data
How I can use Desktop Central to collect custom inventory data from endpoints and create a reports based on this information? Eg. I want to check if custom registry key exists at endpoint and create a report based on this.
Timer Action problem
Hello dear colleagues, Yesterday we upgraded the version from 15100 to 15200, after which new requests stopped being generated via timer action. For example, if we configure a template request to be created one minute after a specific event (using “Create
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