(SDP MSP) General Info
Unable to access SDPMSP.
Issue: >>Unbale to access the application and could not able to start the application through cmd and from services able to start the application though the application is not accessible. >>The issue is due to backup-related files and folders marked ...
Zia-prerequisites
Dear Users, From ServiceDeskPlus MSP build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...
Option to Alert Technicians for Unassigned Requests at recurring time intervals
Make use of the Request timer action feature present in our application Navigate to : Admin >> Request Timer Action Create a new timer action as the below configuration Select After Rules and configure as below Under Actions . Please configure as ...
SQL Query to export request details
Supported only for SQL DB(14201 build). Executed in SQL DB directly to export the requests. Below query to export requests for one account / site. SELECT "wo"."WORKORDERID" AS "Request ID", "wo"."TITLE" AS "Subject", "wotodesc"."FULLDESCRIPTION" AS ...
Permission for all technicians to view/associate billing contract names in tickets
In certain cases, Contract association permission has been set only to SDAdmins due to which regular technicians does not have permission to associate contracts in tickets. This can be verified from the globalconfig table using the below query, ...
How to move tickets to different accounts in various cases
This document applicable for 10534 As an MSP product , moving one account's request to another account is restricted. However , some users are expecting the options for it to satisfy the internal process. This document shows how Request Movement ...
How to adjust widget size in Dashboard
1. Under the Dashboard Tab, click on the 3 Horizontal Lines on the right corner and then Organize Widgets. 2. Mouseover on the bottom right corner of the application, the mouse pointer changes. Now press and drag to adjust the size.
How to import requests data into ServiceDesk Plus MSP ?
You can import your existing helpdesk Requests (tickets) into ServiceDesk Plus MSP (SDP MSP) using XLS format. Requests can be migrated to SDP MSP with basic details. Assets data can be scanned again through SDP MSP windows domain scan or using ...
Option to display custom statuses in the Dashboard
Steps: 1. Navigate to Reports->New Custom Report-> Matrix Report. 2. Configure as the following 3. Save the report and Name it. 4. Now navigate to the folder and run the report. 5. You will now get "Add to Dashboard", select that and add it to the ...
How to share executive dashboard to requesters?
1. In the administrator login->Dashboard->Create New Dashboard-> Enable create executive dashboard-> Configure the dashboard as per your requirement-> Select the Shared option at the bottom to the requesters whom you want to share with. You can also ...
