How to move tickets to different accounts in various cases
This document applicable for 10534
As an MSP product , moving one account's request to another account is restricted. However , some users are expecting the options for it to satisfy the internal process.
This document shows how Request Movement happens while using Bulk options from the Request list view and from the Request Details page. In case you have any other use cases , please contact our support at support@servicedeskplusmsp.com with the details.
New to ADSelfService Plus?
Related Articles
Change Account for requester and in requests (Not applicable for builds above 9416 due to behavior change)
If the intent is to move a request from one account to another, you will have to first move the requester to the correct account, and then you will be able to change the account in the requests. 1. Go to Admin - > Account details - > Requesters. Go ...Query to show tickets older than 30 days ( MSSQL )
Tested in build MSSQL (14306) MSSQL: SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status",wo.TITLE "Subject",aau.FIRST_NAME AS "Requester Name", pd.PRIORITYNAME as "Priority", adef.ORG_NAME as "Account", ...How to restrict automatic association of technicians to an account / sites ?
This article is applicable from 10600 builds. Scenario - At times the technicians will see extra Accounts / Sites in their login. Below is the reason and its solution : -> While creating an account, a common site will be automatically created by ...Automatic association of accounts to templates using call back functions
Compatible for 14303 build This KB is used when the user wants to associate the accounts to template automatically using callback functions. Below are the configuration steps to be followed in order associate an account to template. STEPS: 1. Create ...Account based technician notification work around.
Please note this is applicable only to those Accounts that has only one site. In order to receive technician notification on request creation, for a particular account, we have a work around here. Since there is only one site under this account, you ...