Request Problem association.

Request Problem association.

This Report is used to find the request, problem association.



SELECT wo.WORKORDERID "Request ID",
       sdo.NAME "Site",
       aau.FIRST_NAME "Requester",
       Longtodate(wo.CREATEDTIME) "Created Time",
       wo.TITLE "Subject",
       rrs.RESOLUTION "Resolution",
       std.STATUSNAME "Request Status",
       ti.FIRST_NAME "Technician",
       prob.PROBLEMID "Problem ID",
       prob.TITLE "Title",
       ownaaa.FIRST_NAME "Assigned to",
       Longtodate(prob.REPORTEDTIME) "Reported Date" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID
LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN RequestResolver rrr ON wo.WORKORDERID=rrr.REQUESTID
LEFT JOIN RequestResolution rrs ON rrr.REQUESTID=rrs.REQUESTID
LEFT JOIN ProblemToIncidentMapping pi ON wo.WORKORDERID=pi.WORKORDERID
LEFT JOIN Problem prob ON pi.PROBLEMID=prob.PROBLEMID
LEFT JOIN SDUser ownsd ON prob.OWNERID=ownsd.USERID
LEFT JOIN AaaUser ownaaa ON ownsd.USERID=ownaaa.USER_ID
ORDER BY 1
 

Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report. 




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