Option to Alert Technicians for Unassigned Requests at recurring time intervals

Option to Alert Technicians for Unassigned Requests at recurring time intervals

Make use of the Request timer action feature present in our application

Navigate to : Admin >> Request Timer Action

Create a new timer action as the below configuration


Select After Rules and configure as below



Under Actions . Please configure as below and you can select the technicians you would like to receive a notification via mail when a ticket is unassigned for two hours

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