Enrollment
How to automatically enroll new users for self-password reset with CSV files?
With a multitude of users, ensuring them to enroll for password expiry notifications can be a cumbersome process. Despite the reminders, when the user fails to enroll, the administrator’s intervention becomes mandatory. With ADSelfService Plus' Auto ...Bulk enrolling Duo Security-enabled users for password self-service
Enrollment is the only task that has to be completed before users can start enjoying the benefits of ADSelfService Plus password self-service. But many a time, administrators might have to constantly shoot out reminders urging users to enroll. Or ...Bulk disenrollment of users in ADSelfService Plus
ADSelfService Plus offers administrators the convenience of performing bulk disenrollment of users. This feature allows them to manage user’s licenses effectively and also not be pushed to the extent of disenrolling users one at a time. ...How to enable force enrollment of users based on their OU(s) and group(s) using login script in ADSelfService Plus?
Solution The Force Enrollment using Login Script feature of ADSelfService Plus allows you to forcefully enroll the un-enrolled users with a login script. You can schedule the execution of a login script to enable force enrollment. Only after the ...How to modify a specific authenticator enrolled by a user?
Once the user has enrolled with the enabled authenticators in ADSelfService Plus, they may want to modify the enrollment information. This article explains the multiple methods to modify authenticator enrollment modification. Self-modification of the ...How to skip manual enrollment and allow users to perform self service operation?
This article describes the process to allow users to perform self service password reset and account unlock on ADSelfService Plus without going through the manual enrollment process. Supported MFA providers The following authenticators do not require ...How to automatically enroll users with ADSelfService Plus using an external database?
Privileges The ADSelfService Plus server should have permission to access the external database server. SELECT privilege over the database table(s) for the user account that will be querying the external database. This should be an account in the ...How to enable Partial Enrollment for Active Directory users in ADSelfService Plus
Active Directory domain users need to complete enrollment with ADSelfService Plus before they can use the below listed features: Self-service password reset Self-service account unlock Endpoint multi-factor authentication ADSelfService Plus' logon ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro