Error Message: Error code 6: The handle is invalid - When I delete the Remote Profile folder, it throws "Unable to Delete the profile." Possible Causes: There might not be any inherited permission on the folder. Make sure that the user has permission ...
Error Message: Error code 80005008: No such user matched. Verify the LDAP attribute in search query or could be a privilege issue. Possible Root Cause: Incorrect LDAP attribute or a non-unique attribute in the search query. An attribute is considered ...
Error Message: When I add the Domain Controller, I get an error as "Unable to get domain DNS / FLAT name". Possible Cause: When the ADManager Plus server is unable to communicate with a specific domain or domain controller. Solution: We need to ...
Error: Please start/stop the product to proceed with upgrade. Possible Cause: Some background tasks might be running in the background. If the log folder files are not updated correctly by default. If you perform more than one consecutive upgrade ...
Error message: SSL certificate Error: An unexpected error occurred. Please contact support@admanagerplus.com Possible causes: The generated certificate might not have a private key installed. The Subject Alternative Name (SAN) might not have been set ...
Error: Username/Password is wrong-error code:8007052e Error Code: 8007052e Possible Cause: The account configured under the Domain/Tenant Settings of ADManager Plus might be expired, disabled, locked out, or the credentials provided might be wrong. ...
Dashboard graphs provide critical information about the important objects in your Active Directory domain. Possible cause Loss of connectivity between the application and the Domain Controller. Denial of access due to the change of password for the ...
Error Message: Error code : 80070005 - Access Denied. Click here to provide privileged Domain Username. Possible cause: You might be trying to access or modify an object for which you do not have permission. Solution: Please check if the service ...
The reason for incorrect bad password count values shown in reports is that all the domain controllers (DCs) are not added in the list of DCs available for the specific domain under Domain Settings in ADManager Plus. Steps to add the appropriate DCs ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...