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    • Announcements

    • Unlock granular cost insights with the Cost Allocation report

      Hi there! We're excited to introduce the Cost Allocation report in CloudSpend, which provides you with a clear, structured view of your cloud expenses in your multi-cloud environment. Whether you're managing cloud costs for a small team or an entire organization,

    • [Free e-book] Stop AD bottlenecks in their tracks: Proactive monitoring tips for IT teams

      Hey IT admins, Let’s talk about those dreaded Monday mornings when everything seems to go wrong. Employees can’t log in, systems are slow, and your team is buried under a mountain of tickets. By the time you pinpoint the issue—like an overloaded domain

    • Next Release : Zoho Analytics (previously, Zoho Reports) Integration Enhancements

      Dear Customers, The next release for ServiceDesk Plus OnDemand - "Zoho Analytics (previously, Zoho Reports) Integration Enhancements". With new enhancements in Zoho Analytics integration, you can now generate reports under these new modules:  Changes Projects Solutions Request Assessment Archived Requests   User Defined Fields in Zoho Analytics Additional fields in ServiceDesk Plus cloud can now be included as user defined fields in Zoho Analytics.   New Columns  New columns have been added to existing

    • CVE-2025-26633: The Actively Exploited Zero-day Vulnerability

      CVE-2025-26633, a zero-day vulnerability in the Microsoft Management Console (MMC) , gives attackers the keys to bypass security features and unleash malicious code on unsuspecting systems by convincing a victim to click on a malicious link or open a

    • CVE-2025-26633: The Actively Exploited Zero-day Vulnerability

      CVE-2025-26633, a zero-day vulnerability in the Microsoft Management Console (MMC) , gives attackers the keys to bypass security features and unleash malicious code on unsuspecting systems by convincing a victim to click on a malicious link or open a

    • Most Discussed Topics

    • Freeze Field in Tasks

      Hello, Using the task template in ServiceDesk Plus, we created tasks with costs. We would like the following fields to be non-editable when the user selects the task: The fields: - Additional Cost ($) - Estimated Work And in the Actual Start and Actual

    • Custom Function in new API after 14900

      Hello, I've got this message when entering a cf that we used to change status on reply. This custom function is using an outdated sdp.admin.leftpanel.helpdesk.notificationrules.hom API version. We recommend updating it to the latest API version. I can

    • Endpoint Central Cloud - SLOW!

      Hello - Has anyone else been experiencing any general performance issues with Endpoint Central (Cloud edition) of late? We migrated from an on-prem Endpoint Central environment to using Endpoint Central in the Cloud (with an on-prem AD Connector / Distribution

    • Changes on Approval API

      Hi, Team, Since I upgraded my SDP to recent versions (14.940 and 14.950), I have a warning message in all request custom functions: If you copy the request function code into a global function, there is no warning displayed. What is going on? Thanks.

    • How do I hide Statues in the Problem module (also Tasks)?

      We've started to use Request Life Cycle and this has the side-effect that we now have a lot more Request Statues than we used to. This also spills over on Tasks and Problem requests. Suddenly the list of possible statues are very long both for Problems