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Recent Articles
How .NET agent collects data
APM Insight .NET Agent is a profiling based monitoring solution. It uses the profiling APIs provided by Microsoft frameworks and hooks itself into the ASP.NET worker process. The general workflow for monitoring is as given below : The .NET agent ...Duplicate Request
Usecase: Script to duplicate the request in a single click using Callback Function and Page Script. Steps to configure: Download the attached files Login to SDP and navigate to Admin > Developer Space > Global Function > Copy & Paste the attached ...Lansweeper Integration using Script
Lansweeper to ServiceDesk Plus (SDP) Integration Guide Overview The Lansweeper connector enables synchronization of asset data from Lansweeper to ServiceDesk Plus (SDP). This connector is only supported for Lansweeper environments where the database ...Endpoint, Cloud or Log source deletion in EventLog Analyzer
Objective You may delete a device or application from EventLog Analyzer due to any of the following reasons: As the device or application auditing is no longer used or required for auditing Misconfigured the device with different log format. Device ...How to deploy ADSelfService Plus over the internet for remote user access
Objective This article explains how to deploy ADSelfService Plus over the internet to enable remote users to securely access the self-service portal from any location. This configuration is useful for organizations supporting hybrid or remote ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
SharePoint Manager Plus build 4508 is here!
Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build–4508, with an enhancement to improve your experience. Enhancement Centralized technician management: Technician accounts for SharePoint Manager Plus can nowInvitation to try the Key Manager Plus Cloud – Beta access now open
Hi All, We are excited to share that the cloud version of ManageEngine Key Manager Plus is now available for beta access. https://www.manageengine.com/key-manager/key-manager-plus-cloud.html This release is designed for organizations looking to manageExchange Reporter Plus build 5800 is out now
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5800. Enhancements Exchange Reporter Plus no longer requires a dedicated service account for its Exchange Online module. All functionalities can now be configured[New Release] ADManager Plus' latest build 8031 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8031. Issues fixed Fixed an issue where only the prefix was being updated for the Logon name field in Active Directory when the Azure Active DirectoryUpcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more
Most Discussed Topics
Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want thatUpdated to latest 15150, issue with search bar
We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to beTickets aren't re-opening on reply anymore
We've upgraded from 13009 to 14205 with the intent to upgrade to the latest patch, but ran into some issues. In the meantime, our technicians are reporting that tickets aren't re-opening upon reply anymore. We have a custom trigger upon 'Reply received'Lack of users on auto assign workstations
Hi, Team, I've a customer whose users log in on workstations with their AD username. On ServiceDesk, the integration is with EntraID, which uses userPrincipalName. The userPrincipalName is the primary email, which is the AD username@domain. This happensUpgrade to Servicedesk from 15150 to 15200 error MSSQL
Please, help to resolve 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : inside migrateCustomAssociations started at 1766130526652 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil]