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Recent Articles
Automatically Add a Note and Mark First Response When a Ticket Is Moved to Assigned State
Requirement: This automation ensures that when a ticket transitions to the Assigned state, a note is automatically added to the ticket and the first response is marked. This helps maintain consistency in ticket updates and response tracking without ...Import Certificates for MariaDB/MySQL Monitoring with SSL
Secure connections between Applications Manager and MySQL/MariaDB servers require SSL/TLS certificates to encrypt communication and optionally verify the server and client identities. By following this guide, users will learn how to generate, ...How to export the user activities report of the EventLog Analyzer technician
Objective As part of compliance and best practices, it is essential to monitor the activities of technicians like Administrator, Operator or any user with any technician role in EventLog Analyzer. This article focuses on step by step instructions for ...How to configure log collection filters in EventLog Analyzer/Log360
Objective EventLog Analyzer offers log filtering capabilities, so that you can filter/remove/exclude unwanted events being collected or collect only the logs you actually need, by avoiding noisy events being collected. Filters let you include or ...How to reset two-factor authentication in EventLog Analyzer
Objective EventLog Analyzer offers Two-Factor Authentucation(2FA/TFA) for enhanced secure login for the application user interface. All the enrolled technicians can be provided with this functionality and the administrator has the access to enroll or ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Service Update: Mail Fetching and Sending Delay in UK DC
Dear Customers, We apologize for the inconvenience caused. We are currently experiencing issues with mail fetching and sending delays when using Modern Authentication in UK DC accounts. Our preliminary analysis indicates that this is a network level issue[Free e-book] Cybersecurity reimagined: 4 ways agentic AI strengthens enterprise defenses
Hi there, Traditional defense strategies can’t keep up with evolving threats. Agentic AI can. It combines deep reasoning, autonomy, and GenAI-powered analytics to predict risks, automate response, and strengthen enterprise resilience. Download our latestUpcoming change in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our applicationEnd of Support announcement for Windows XP, Vista, Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Customers, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Endpoint Central will officially discontinue support for Windows XP, Vista, Windows Server 2003,ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine PAM360. CVE ID: CVE-2025-11669 Severity: High. What is the issue? An unauthorized access vulnerability was discovered in PAM360.
Most Discussed Topics
Upcoming change in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our applicationUnable to Retrieve Fields Associated with a Specific Service Template
Dear All, I am trying to retrieve all the fields associated with a specific Service Template, but I’m unable to get the expected response using the below API input data. Kindly review and let me know if I’m missing any parameters or if there’s an alternateYou have exceeded the limit
I get this error but I am under 200 fields! I know I can update the value in globalconfig, but that didn't fix the error. Update globalconfig set PARAMVALUE = I am on version 14105Clarification on Removing Disabled Users from User List (Populating only Active Users)
Dear All, We have noticed the following scenario in our environment: When a user is offboarded, his/her account is moved to the Disabled OU in Active Directory. Once the account is in the Disabled OU, the user details are still visible in our Users ListBug in kiosk mode
Hello. I have enabled Kiosk Mode in ManageEngine MDM. In client (smart phone) everything seems fine, but when I restart the device, before Kiosk Mode enabling, the user can access to apps and settings and perform any action. Sometimes, by pressing the