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Recent Articles
How to create Custom Parser Format in EventLog Analyzer
Objective Creating Custom Log format option is available in EventLog Analyzer from build 12435 onwards, which offers you a flexibility to create your own Log formats. You can create multiple custom parsing rules within them to extract multiple fields ...FAQs- Log Collection
1. How many devices can be audited in EventLog Analyzer? Answer: You are limited to audit the devices based on the license procured and there is no upper limit for purchasing the license. A single instance of EventLog Analyzer can handle log flow ...Automatically Close the Request When All Associated Tasks Are Closed
Summary: This article explains how to automatically close a request once all its associated tasks are closed. We have this configuration with in request closure rules, but it would be applied across all templates. However, in cases where the ...How to Extract New/Custom Fields from Log Data Using Log Search in EventLog Analyzer
Objective This article offers you the steps to extract new fields from log data in EventLog Analyzer. It will guide you through the process of defining and extracting custom fields to enhance log analysis and reporting. Prerequisites Access to ...How to Extract Fields during Log Import in EventLog Analyzer
Objective Log import offers you an option to import logs from custom application or non predefined supported log sources. This article offers you the steps to extract fields during log import in EventLog Analyzer. It will guide you through the ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
ADSelfService Plus 6519 enhances security with important issue fixes!
Hello Everyone, ADSelfService Plus' latest build, 6519, has been released with the following updates: Issue fixes A critical security vulnerability (CVE-2025-11250) has been identified and resolved. An issue where enrollment for Duo Authenticator throughPatch Tuesday Updates: November 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42869 - 2025-11 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5068908) (ESU) 42870 - 2025-11 SecurityExpanded Exploit Coverage for CVEs
Previously, CVE information was fetched from a limited number of sources, which caused many detected CVEs in the product to have their exploit status marked as Not Available. We have now expanded our data coverage by integrating several additional sources.Expanded Exploit Coverage for CVEs
Previously, CVE information was fetched from a limited number of sources, which caused many detected CVEs in the product to have their exploit status marked as Not Available. We have now expanded our data coverage by integrating several additional sources.Endpoint Central Delivered 442% ROI According to Total Economic Impact Study
We are excited to share that we recently commissioned a Forrester Total Economic Impact™ (TEI) study to evaluate the potential benefits that organizations can achieve using Endpoint Central. The study found that interviewed organizations using Endpoint
Most Discussed Topics
ServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priorityUpcoming EU DR drill in ServiceDesk Plus Cloud.
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.Issue with Naming Sequence Overwriting in ManageEngine
Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automaticallyCreating a Duplicate Request Automatically
Dear All, Is it possible to Create a Duplicate request automatically if a specific option is selected from a drop-down list which also gets assigned to a different support group member? Regards, Wajahath FarooqKeep Drive D in OS Deployer
I have installed os deployer trial. I created an image from windows 11 24h2 ltsc. I have created drive C which windows installed on it and drive D. i created a deployment template for this image, but for computers which has drive D and has information