Service Desk Plus not syncronizing CMDB - Asset Management
Hello, As I mentioned in the title, the CMDB and the Asset Management is not syncronizing properly, some information such as the user that has the asset is not being updated. What can we do to fix this issue?
Organisation Roles question.
Is there a way to assign organisation roles as CI owners in the CMDB rather than named individual users? Thanks
CMDB Relationship Map - View Details Link
When viewing a CI, under relationships you can click the related CI. This provides a View Details link Feature Request: Please add the same view details link from the related object in the relationship map. This improves the user experience when navigating
Where to add Related Customer in CMDB?
Where to add Related Customer in CMDB?
Link Solutions to CMDB CIs
It would be helpful to be able to link articles in the Solutions module to configuration items in the CMDB module. Our organization would like to use this to better understand the relationships between solutions and CIs, particularly in cases where an
Hide selected relationship on a CMDB Business View
In several occasions, a CI can serve several services or systems. For example, a business view of SD-WAN consists of Network Firewall connecting different ISP, Networks, and SD-WAN. In different business view, a public-facing website depends on the same
Support custom lookup fields from CMDB in beta Power BI connector
Our organization is using the ServiceDesk Plus Cloud CMDB for tracking our various software applications, etc. and we're also using the beta Power BI connector extensively for reporting. Our application CIs include two multi-select lookup fields to identify
Reporting on Assets - DB growth
We want to get a report out of our SDP's CMDB to detail the growth in the number of servers for the last 3 weeks. Next step would be to correlate with previous periods to estimate how fast that number grows, so we can then order the correct number of
IT Assets are not showing up as CIs
Hi I feel that I am being extremely dumb here, but what do I need to do to get the discovered IT Assets (workstations / laptops & Servers) to show up as CIs in the CMDB? Thanks
Stock Maintenance
Hi, Has anyone had experience with managing inventory and stock levels, and replenishment? We have the potential of having around 4000 units of 1 item. e.g Item A - 4000 qty. Adding this item 4000 times is impractical, and defeats the idea of stock management.
How to bulk add relationships between CIs in CMDB?
At least for the SDP MSP Build 14730 there is a problem to bulk add relationships between CIs in CMDB like Support Groups in MSP account and Services provided to other accounts. Neither API no XLS-file import does not allow to do it. The import does not
API for getting software lists
I want to use API for syncing assets from ServiceDesk Plus to a 3rd party product. I see there is an assets list API which does not include softwares and consumables in the API response. Is there a seperate endpoint for the same. If so please provide
CMDB - downtime module more functionality
The CMBD - Business Service - downtime module is missing important functionality. We propose that reports can be obtained from this data, at least in tabular format. As in the rest of the modules. The view should allow filtering dates to be entered to
Is there a Bulk add option in Assets?
In the "On Prem" version we had the option to upload a csv file of multiple assets to add to Assets in ME but there doesn't seem to be an option in the Cloud version. Is this locked behind some sort of permission? Or could it be there and I'm just not
CMDB CI status
Hi there, We're setting up the CMDB in ServiceDesk Plus Cloud, and I'm curious how other organizations are handling deactivating CIs that are no longer in use, like a server that gets sunset or a SaaS application we're no longer using. I was going to
How to add a workstation/server via API with Hard Disks block
I want to add a workstation/server via API with Hard Disks info, but i cannot add that info I read the documentation but i don't know how to do that This is my <API version='1.0' locale='en'> <records> <record> <parameter> <name>CI Name</name> <value>Prueba</value>
Is it possible to organize custom fields?
I have created a new Non-IT asset to contain our SIM cards. To this I have added several custom fields to reflect SIM card infor such as IMSI, ICCID, PUK, ADM1 etc. The problem is that in Assets, when the SIM type is selected and 'Import using form' or
[Survey] Help us improve the CMDB integration feature in OpManager with a quick survey!
OpManager offers default CMDB integrations with top ITSM solutions like ServiceDesk Plus, ServiceNow, and Jira Service Management. With custom APIs and Webhooks, you can also create customized integrations with ITSM solutions of your choice. We're always
[SDF-70265] clickable hyperlink within field OR link solution page to a CMDB entry
11.1 Build 11123. Professional w/ CMDB and Service Catalog added component. This has been discussed before. posting in case there has been an update or work-around from anyone. I would like to create a custom field under a CMDB entry containing a hyperlink
ServiceDesk and CMDB data integration
Hi guys, I have question regarding using and integrating cmdb with SD+ requests. Lets have the following two cases: Case 1: I want to have a request in SD where ppl can request for share folder creation and provide some details such as owner etc. When
Single user multiple departments
We have a single admin assistant who is serving three departments and needs to help with submitting the requests and she has "All their Department Requests" under "Requester allowed to view" Currently we have her placed in Department A by way of AD and
Fetch the connected devices information on Servers scan
Hello Team, We are looking for a way to scan servers to fetch their connected device's (Data centers, Database, and Network Devices) details like IP address, Hostnames, and MAC address. Based on this auto-fetch information, it will be easy to create relationships
Add IT-Assets with CMDB API
Good day, i need to add multiple IT Assets through the CMDB API with the PowerShell Invoke-RestMethod. I'm currently trying to connect and add very basic workstation $url = "https://XXX.XXX.XXX.XXX/api/cmdb/ci/" [xml]$input_data = Get-Content -Path 'c:\Scripts\workstation.xml'
CMDB or CI Metrics
Hello, just like in Surveys. Can you help me identifying the CMDB tabas and maybe some easy metrics that can be retrieved from Analytics Plus? Regards
Different CI types show up in Admin CI Types vs. regular CMDB and Assets. HOW? WHY???
Below is a screenshot of two pages in our our Manage Engine Servicedesk Plus. On the left side you see what is shown when I try to administer CI Types through the Admin -> Configuration Item Types. On the right side you see what I see when I look in
Delete built-in CI types
Is it possible to delete built-in CI types? I don't seem to be able to select them for deletion.
Change can't be associated with a CI unless CI is Asset, Business Service, or Technical Service
What's the point of building a CMDB if you can't associate a change against a CI (unless CI is an Asset or Service)? If you have 10 services depending on a CI (e.g. a VM), I want to register a change against that CI, not against the 10 services. Have I missed something? I hope so! The CMDB seems of no use without this feature. Thanks.
Add asset to Reqest?
Hi, Can I assign an Request to an Asset? Ex: We have 200 network sites where our users work (They Exist as Assets in SDP), sometimes our network vendor have problem with comunication on sites and I would like to make an incident when this happens and
CMDB API getting IP address using "Get CI details using criteria"
I am trying to fetch the IP address of several CIs using the API for a customer. The issue is that I cannot find the parameter needed to pass to retrieve the IP address of a server as an example. And when I try to retrieve a list of available parameters
Tying an Application/Vendor to a CMDB Server
I am looking for a way to tie a server to a primary application. for example, let's say we have servers: server1db, server2db, server1app, server2app. I'd like to define ApplicationX with details such as vendor, etc then assign that application to the
Why is Site not a CI in CMDB?
Sites are one of the core components of objects in the helpdesk... almost everything must be tied to them. However, they are missing from the CMDB and the relationships between objects. \ Can anyone explain why?
Where can I find documentation on the CMDB API
Hi everyone! I'm looking for API documentation for the MSP version. Does anyone have the link?
Ability to Sort on Custom Fields in CMDB
Hello, I was wondering if its possible to sort by columns within the CMDB in ServiceDesk Plus Cloud? With the table settings it allows you to add other fields, but I'm not finding the ability to sort by columns. In the attached screenshot below, we would
CMDB API - Get Virtual Machines
Hello, I'm trying to get all virtual machines in CMDB. I'm running this post request: getCIURL = SDPAddress+'/api/cmdb/ci' payload = { 'OPERATION_NAME': 'read', 'TECHNICIAN_KEY': apiKey, 'INPUT_DATA': """<?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <citype> <name>Server</name> <criterias> <criteria> <parameter> <name compOperator="IS">CI Type</name> <value>Server</value> </parameter>
[Term of the Day]: CMDB
Term of the Day “Configuration Management DataBase” Definition — What is CMDB? CMDB ( Configuration Management Database ) is a centralized repository where you can store, manage, maintain, and track all your IT components and IT services that make your IT infrastructure. These IT components could be, hardware, installed software, documents, users, relationships and interdependencies between items, etc. Significance of CMDB: CMDBs centralized view provides great visibility to track the current
[SD-85507] CMDB - Add / Edit Relationships
Hi! As admin I can create / add / edit / delete relationships in the CMDB. I want our user access team to create relationships like: David Meredith - Uses - WorldPay (WEB) These technicians full Asset access to add/edit/remove in their roles as well as the EnableCMDB role. However they can't see the 'Add Relationship' button or the 'List view'. I don't want to give them the SDAdmin role in order to achieve this. Is there a permission that I can add that would do this?
Network scan and Windows domian scan permission
Hi, In my scenario, I have several sites and each site has himself asset manager. I wanna to access permission to each asset manager in site. Already this feature is not exist in SDP, but it's very useful in multi site organization. What should I do?
What's the value of Business View in CMDB?
We just upgraded to the latest build of SDP and I discovered Business View in CMDB. How does it work? What value your organization got from this feature?
Doesn't change Asset State to IN USE, When I added USED BY releationship in CMDB
Hi, When I change Asset State of my keyboard, SDP added used by relationship to my keyboard. In this situation every things is OK. But when I go to CMDB section and add used by relationship to my keyboard, SDP doesn't change my keyboard Asset State to In Use. I wanna to import relationship between keyboard and workstation from XLS file, but already I don't have any solution. It's very important for me. What should I do? Thanks for helping
Add attributes to a CI relationships' report
Hello, I am doing the following query to get a report that show me all the relationships of a CI, but I need to add some information and I don't know how to do it: how can I add columns of differents attributes of the main CI? how can I filter just to get the the relationship of certains "relationship rules"? select.ci.ciname as 'Nombre',(select rel.RELATIONSHIP+' '+ci2.CINAME+CHAR(10) from cirelationships as cirel left join ci as ci2 on ci2.ciid=cirel.cii2 left join relationshiptype as rel on rel.relationshiptypeid=cirel.relationshiptypeid
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