Incorrect request creation
Hi! We ran into this issue a month ago. The author created an request by mail, but this request was registered on the ME with a description of the letter from another request. Subject name is correct. Discription - from another request. How could this
Incident intake form questions
Hello, we're trying to configure an incident intake form in ServiceDesk Plus, and need assistance with the following: Is it possible to automatically access Outlook Address Book data from ME and/or auto-populate ME with specific Outlook Address Book
How to fetch assets's details while crating new ticket
Dear Support Team, I m looking for a way to get assets details of selected assets like serial number, model or product
Auto change requester name from email address
We have an automated email that is sending mail to ServiceDesk plus to create a ticket. I want to be able to change the requester name to a different user from this email address. Is there a way to automate this?
Upgrade to latest build failed.
Dear Team, I was just in the process of upgrading SDP to the latest build when the upgrade gave an error. The error said something along the lines of "upgrade failed" and then tried an uninstall. Checking the wrapper log file I see the following line:
release notes
You have a list of SP's and how the Migration Sequence (ServiceDesk Plus migration sequence | ManageEngine ServiceDesk Plus download old version | ManageEngine ServiceDesk Plus latest version / version history | Upgrade / update to ServiceDesk Plus latest
ServiceDesk Plus restoreData giving a general error
Hey everyone, I am having a restoreData issue that I have not found anything similar to. I have a fresh install of ServiceDesk using a SQL backend. The currently installed ServiceDesk Plus instance is the same as the one the backup was taken from along
How to cancel a request, need your help please.
Hi everyone, I need your help plz! when I cancel a request I must choose the reason for cancelling the request, my question is how to modify this list of reasons and include more reasons that are customized to my workplace? Thank you in advance.
Last Update Time
Hi Can we get the last update time field to be updated using an incoming reply? Most of our requestors use a reply from the generated email that gets sent out through ServiceDesk. The last update time field does not update when this new email reply is
SDP + Desktop Central Integration Blank Page
SDP: 13.0 Build 13005 When clicking on Desktop Central Pages in SDP it shows a blank page.
Field and Form rules script set doesn't act as on edit
My use case: I have 3 fields; First: User text input that is hidden by default Second: Checkbox selection, with an on edit script that will show the first field if a certain selection is chosen and hide it if it isn't Third: Drop down with an on edit
[Analytics Plus e-book] 6 help desk practices that are damaging your customer experience
Hello folks, We're happy to bring you our latest e-book on help desk practices that hurt customer experience. Often, help desk implement new initiatives with the objective of reducing workload and speeding up processes. However, not all of these initiatives
lyfe cycle
Hi support team who is can help me I want to create lyfe cycle and add status assign i am created it personally. If technician clicked this button the ticket shoud be assigned to technician who is clicked to him Why it is not work how can i resolve
Notify requester and Cc users by SMS when a technician's reply through email is appended to the request
hi, how can I send SMS to requester when technician replying requests?? I need this feature
Base Columns off of Request Filter
The attachment says it all. But there are a ton of forms I've made that have custom fields. Some of these we've made custom filters for but we need to drill into each form to see specific data such as Effective Dates or Facility Names. We could add those
Script to assign calls based on subject
Good Day I am looking for a script that will assign calls based on the subject, consider the following examples: Subject "2nd Floor-HR-Printer" Assign Call to Peter Subject "17th Floor-HR-Printer" Assign call to Steve The reasoning behind this is that
Stopping a long running report
is their a way to stop a long running report in the reports portal
Pick List file extensions
Hi, How can I add an item to the file extensions pick list?
[SOLVED] Problem with update SDP from 10021 to 10500
Hello, I have a problem with upgrading SDP from version 10021 to version 10500, an error appears during the upgrade: Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database.
Option to 'follow' a request
Hi there, There are multiple threads spanning from 11 years ago to 1 year ago regarding an option to follow a request and receive notifications of any changes/replies etc. to this request. The last update I have found of this feature was that it was on
Performance of Service Desk on Chrome and Edge
Hi Just wondering if anyone else has noticed that service desk is running like a dog on Chrome and Edge, especially after open for a few hours. We are on prem, have about 20GB associated to VM, so I don't think the issue is server side.
[SOLVED] Server will not start (Windows)
We have an old instance of ServiceDesk Plus that we use for lookup of old jobs (we are now on SDPMSP) Today we have found that we can no longer connect to it. Upon investigation, the Service is running, but this is what we are seeing in the serverout0
Integration SAP with service desk plus
Hi, Whenever raising the service request in SAP, it have to create service request in service desk plus also. To achieve this requirement we are trying use the REST API of service desk plus as explain in the below url. https://www.manageengine.com/products/service-desk/help/adminguide/api/api.html Could you please guide me how I can achieve this. I can understand that the general form of the API url as below. http://<servername>:<port number>/sdpapi/<module> Here i am looking right API have use
How to Submit request for Reappoval?
I'm building a form that will require approval. If the form doesn't have all the required data or some is incorrect, the form is rejected and the requester is notified. The requester can then edit and update the request. But they are unable to submit
How to get report for 4yr old assets ?
Hi Everyone, I am looking for report for 4yr old assets ? in Asset explorer
Masterclass 2022 - Episode 5: Introducing new features in ServiceDesk Plus On-premises (June 30)
Hi there, ManageEngine's Masterclass 2022 series has one last surprise episode for you! In this episode, we will check out all the new features and key enhancements released in ServiceDesk Plus in the last six months. Learn how features like space management,
add supported file types / extensions that can be uploaded in Solutions
Can we add supported file types / extensions that can be uploaded in Solutions ? It now says file extension not allowed.
Deleted the junk notification filter rules
Hi, I accidentally deleted the Junk Notification Filter rules from the OnDemand version of SDP. Does anyone have a screen shot of these default? I see someone had the same problem about 10+ years ago on this forum, but I figured I'd request a fresh
Trigger Task on Evective Date
I have several forms built in the Service Catalogue used for employee onboarding and off boarding. When these forms are submitted, there are tasks that are triggered based off of fields that are filled out on the form. So not every form will have the
Switching from Service-Now to ManageEngine
Hi Experts, We are switching from Service-Now to ManageEngine and I need the following clarifications: Is it possible to upload some requests from Excel sheet (after setup of the categories, users and groups) Do we need programming to automate requests
How to add multiple values to a field?
Hi, I am trying to make a field & form rule to change the subject of a change. But it fails. I want to change the title to be Title + Value1 + Value2. Example. Title==TEST Value1==10.0.0.0 Value2==New York When the change is submitted i want the title
Backup Technician Auto assign
Hi there, is it possible to set the backup technician automatically if the Technician is in holiday?
Problemas configuración correo ServiceDesk
Buenos días, en mi empresa usamos su herramienta y nos está dando problemas con la configuración de correo entrante. Nuestro servidor de correo es https, la configuración que tenemos en ServiceDesk es imaps, TLS habilitado, puerto 993. He hecho una prueba
Query report to extract Technician data
I need a query report to pull a list of all licensed technicians along with a list of their associated groups. I want it to show me technicians that don't have any groups so I can clean them up as well. SDP Plus Build: 11118 Database: MSSQL
Infographic: How to turn IT data into money-making decisions?
Did you know that technology leaders who leverage analytics make 4 times more profitable decisions compared to their peers who don't? Download our infographic to learn how IT leaders from various business sectors use their IT data to drive innovation,
Retrieve asset information from user
Hi I want to create a Service Catalogue request template for Leavers so that a manager / HR can raise a request for an employee who is leaving, and have the ability for the leaver's name to be added as a field (resource question) and it automagically
Need Primary/Secondary SMTP notification
HI My SMTP failed over to use the secondary SMTP server. I was unaware this happened. Our secondary SMTP server is in a remote location and is not as fast as our primary. I suspect most of your users have very similar SMTP configurations. It appears that
Mutiple requests with the same category to change priority
Hi, I am looking for a way to that multiple requests of the same category in a given time frame can be escalated to either a higher priority or to create a problem. Any ideas welcome :) Tom
Making Change Management Fields mandatory.
At the Planning stage in Change Management; We want to make Impact, Usage Plan, Exit Plan Checklist and its annexes mandatory fields. How can we do? Version : 11308
SDP additional field
My applicant implemented the SDP with the AD correctly, but it is necessary to add an additional selection type field, which allows choosing a user from those imported by the AD, the number of users was 28k, I do not know if it is possible, but in your
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