Customize Colum Width
The ability to customize the individual column width and text field length. At the moment there’s lots of wasted horizontal space, and the text itself doesn't fill the entire column, it’s just really messy;
SLA Due By Date
Hi, Can someone please tell me how to turn the due by date off? We have set SLA''s based on groups, and it says any request matching the above rules must be resolved by....and then you must state a time. This time is populating out due by date. However we want to do this manually, so techncians can manage their work load. How can I do this?
CVS Import and russian language
Hello, I tryed to import cvs file and seems its does not support russian language, please advice.
Test the upgrade
Please advice if I can use the License key in the testing server since I will do testing on the upgrade. Regards, Hassan111
Audit report that shows Software Type changes
Hi Im running 7508 on a MSSQL Anyone have a report that shows changed to Software Type in the last week ? We have a operation center that weekly move unidentified software into categorizes. I need a report that shows what changed they made. Anyone that can help me here ?
Question about Incident Cost
Is there a way to add the cost of supplies or materials to the Incident Cost? If we have to replace a hard drive for example, we would like that cost to be included in the total Incident Cost.
Ability to DISABLE the PO module
Our finance area does not use PO's and we (the IT dept) are not large enough to worry about PO's. I would like that module to disappear cause i don't use it.. disappear in the visual sence... remove it from the tab menu.
SD-14774 - Any update on status
Hi, With respect to SD-14774, "Contract Display being Truncated," will we see this in an update soon? Thanks
How do I print a Solution?
My choices seem to be "Edit," "Delete," "Forward," and "Approve Actions." I am an Admin.
When is SD+ 7.6 scheduled for release
I'm happy to see that 7509 will be released this week, but today I started reading some of the enhancements that will be introduced with 7.6 on the product roadmap page (http://www.manageengine.com/products/service-desk/roadmap.html). Has a specific release date been targeted for 7.6?
can´t delete systemlogs
Hi ich have seen our systemlogs are full with 58588421 logs :-) My Database are 30 GB full with this logs ! Please help ! what can i do ?
Import files into solutions
Is there a way to copy a tutorial I have designed into ServiceDesk without having to rebuild and import all the images? PDF, Word, HTML? I have tried to email it to the helpdesk then resolve and add to solutions, but it does not add it. Thanks.
Custom Report Help
Please can you help with a custom report to show the following in Service Desk Plus:- Request ID Created By Priority Opened Date/Time Resolved Date/Time Closed Date/Time Total Time Clock Was Stopped (hh:mm:ss) Total Time Clock Was Running (hh:mm:ss) MS SQL is being used on our setup. Thanks, Paul
change default fonts
Hi I need to change the fonts and customize SDP fonts. how can i do it? thanks
Solutions Areas
When viewing the solutions page the subject is ALWAYS cut off (i.e. How to connect to th...), even if you get rid of all the other headers like "Approval Status" and what not. I wouldn't worry about this as much, if when you hovered over the subject and it would show the whole title (like a standard link would show "How to connect to the VPN"). I would also like to see the Technicians have control over what columns the users see on the solution page as well, if possible. Thanks, Ira Locke
Change list view hover bug
In the Change list view, if the description of a change contains a single quote (') everything after that is truncated in the mouse hover information:
Asset Scanning - Linux/SSH
I am trying to use the Asset portion of ServiceDesk Plus to collect inventory from some linux systems. I have tried adding a system through the Asset section and through Admin->Asset Management->Network Scan In both cases I indicate the IP address and that SSH should be used. The scan window pops up and after a few minutes it fails saying that the "Connection to RPC server in the workstation failed" which looks to me like it's trying to treat it as a Windows system even though I specified SSH.
Page Refresh Bug
Hi, I have noticed something that could be classed as a bug. If I go to a service desk ticket, and click the reply button, a new window is opened to allow me to write the message. This message is a long one and I will be keeping the new message wnidow opened for sometime. In the meantime I would like to use the main service desk browser window to open other tickets, etc. This is not possible however as the new message window seems to continuously refresh the main browser window every minute or so.
Access Surveys remotely for diff sites over internet HTTP?
I think this is possible but how can we remote offsite users access the surveys? Is this possible?
Service Desk Plus
what is the port number to SDP scan access from Domain?
Attachments lost to Lotus Notes clients when forwarding/replying ?
Hello, Not really a problem at SD+ side, but hopefully someone has encounterd this... We've noticed a problem with Lotus Notes clients not receiving file attachments; if I CC the same reply or forward mail to a separate e-mail account (e.g. GMail), the attachment is received. Also, the mail is confirmed having the size corresponding to attachments + text. We have no problem with incoming e-mail to SD+ containing attachments, these show up fine, so it seems to be something at the Domino SMTP server
Two Departments Using Service Desk
Can you seperate technicians from two departments within Service Desk so that they only see requests pertinent to their departments. I have the I.T. department as well as the Project and Process department staff as techs in Service Desk. I would like it so that the techs only see information associated with their specific department.
Disable account, sub-account or contact after contract expires
Hello, Is it possible to disable a contact, account or sub-account when a contract associated with it expires?. I think for now it is only possible to send notification when the contract is about to expire??? If there is way now to do this , I would be grateful if someone could explain it to me? Looking forward to your reply.
Re-Opened Requests and SLA resolution time
Ok, I have searched online and haven't found any posts or roadmap regarding this issue. Today I had a technician who had previously closed a request well within the SLA resolution time. A few days later the user replied to the closed email and the job was automatically reopened. Now the issue is that the SLA was immediately violated instead of the SLA time continuing. Surely the SLA time should re-commence as per the "stop timer' statuses, i.e. OnHold, Awaiting External Support etc..., not just continue
sometimes a group doesn't show up as an option
I have an intermittent issue where sometimes a group does not show up as an option to select. Has anyone else run into this? Is there a fix/workaround? see below...there is supposed to be a "network engineering" group. Thanks
Report showing ALL equipment, devices, and printers
Does anyone know of a way to report counts of ALL pieces of equipment IT could touch....all servers, workstations, routers, switches, and printers (networked AND not networked)? I need a comprehensive list of absolutely every piece of equipment in the system, but can't seem to find anything that does that....and yes, I even need non-networked/locally-shared printers. We calculate allowed number of FTEs based on equipment/nodes touched.
remove the tab support + security issue
I have a problem with the support tab, it appears to all the technicians and it can see the same system log, which I believe is a security error, since a technician does not need to see the changes implementing a system administrator. sorry my English is not my mother tongue thank
Out of office hours still escalating jobs
Hi Is there a way that we can stop the Service Desk escalating tickets out of working hours? It is as though the working hours settings aren’t being taken notice of – these all came through between 21:43 last night and 05:14 this morning. Build 7 v7022 We have a test environment of the latest build, in the updates from our build to new has this been looked at or noticed by anyone else to be happening?
Request Templates
1. Please add the ability to APPLY a request template to a service request... There are many times when a user will submit a service request for where we have created a request template to use; however, the user used the general request instead. It would be great if there was an ability to apply a request template to an already generated service request. 2. Please add the ability to APPLY a request template to a service request via a business rule. 3. Please add the ability to add task templates
Error : General failure while performing the operation.
I use Service Desk trial edition and try to find the computer under the workstations in the Assets page, but i met the error with the system as below: FAILURE :Database exception while discovering workstation. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,223,869,799,333. I checked and found that the problems may be in "SoftwareInfo" or "WmiSWUsageInfo" tables in the database server which used
My Tasks
Located under the Home tab, the My Tasks list... When you open a task from there, it would be nice if there was a link to associate the task to a request. For example, see attachment
Regarding Assets; why are Servers and Workstations seperate?
So in the asset manager, it appears that we define a "Product Type", and then define a "Product", which is really more like the Model of a device. As a result, I end up with a "Product Type" named Workstation, that can be either a Desktop or a Laptop, with the "Product" field being the Model of the machine, such as a OptiPlex 620, or Latitude D600. Servers on the otherhand are segregated into their own "Product Type". and when you edit a Server profile, there are two fields that appear to contain
Move Service Desk to New Server
I am planning on moving my service desk application to a new server. Here are the steps I have so far. Build new Windows 2003 server Install Services Desk and updates to match current server Apply backup of Service Desk to new server. The new server will have a different name. Will that cause a problem? Are there any steps I missed?
Change Reports
Standard Change Reports do not classify change type in sync with customizable color coding in Change Type. Is there a way to modify.
Change Reporting
Is there a configuration change that will sync up the color coding for change type from the change management calendar to the Change Reporting tool. Thx ChangeMgr
Which workstations do NOT have specific software installed
Hi, I'm trying to figure out how to run a report that will tell me which workstations do NOT have specific application(s) installed. Thanks,
blank screen when open the browser...
Dear sir, We have SD7508 installed today, but the last week we work with SD7506 with the same problem... When open the browser in client or server, only a blank screen appears. Days back in the logs when it worked well said ... ------------------------------------------------------------------------------------------------------------------------------ [07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED USER in ntlm : null| [07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|:
Problem with import from AD
Good day SDP Version : 7.5.0 Build 7508 I have two domains When i imported from one domain (2003 server) - its OK When i try to import from other (2008 server) - i se all my Organizational units But when i press "start import" i see only "Connecting to ActiveDirectory Server..." long time. Thnx.
Change Reporting Color Codes
Is there a way to sync up the custom coding options selected in the change type with the color coding for types in the change reports.
Delete old backups
Is there a way to save three days of backups and automaticaly delete the older ones? I can't find a setting for this in my SD+ 7506.
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