Edit Software License Asset Cost
Good Evening Everyone, We recently purchased a piece of software, but apparently the PO was entered with the incorrect amount. The PO was closed and the asset was added to the set of licenses that we have in the system. We'd like to be able to change the software license's cost in the license itself (doesn't matter so much for the PO). However, I've been unable to do so. If I click into the software and go to the Edit Software License screen, I'm able to manipulate all of the information boxes.
Assistance creating custom report for Top Requests and Requestors
Hello, I'd like to see if I can get assistance creating a custom report for the following: 1st Report: Report for listing Top Requests received by Category, Sub-Category, Item. I need to have the option to choose different time frames, i.e., sometimes I search based off of each quarter or sometimes I search based off of month or week, and so on. I typically export all data to Excel and manually review which categories have the most requests. 2nd Report: Report for listing the Top Requestors by
financial report
Is it possible to generate report based on the cost of resources?
How To Speed Up ServiceDesk? (Deteriorating Speed - Maintenance required?) Help!
Hello Support, We are running ServiceDesk 7.5.0 Build 7506 (enterprise) and have noticed since we upgraded to this version we have taken a massive performance hit. We were previously on 7022 and upgraded, and it has degraded in speed and performance ever since we did. ServiceDesk has now been in place for over a year, and as such we have 26,000 call requests in the system, and our full backups are now 1.89GB in size. The system ServiceDesk is running on is a fairly average server but it does not
Ability to close and add resolution to multipul Tickets at once
We have preventive maintenance creating tickets every day to perform tasks. It would be nice to be able to edit multipul tickets at once and put in a common resolution and close the tickets.
Report on solutions?
Which table schema do I select for a query report on solutions? How do I query for a report including solution ID, subject, created by, and last modified date? We're on MS SQL Server.
PO Style
Is it possible to have the look and feel of a printed PO?
Version 8 release date
Does anybody know when the next major version (8) is expected to be released? Thanks
Solutions - granular access to solutions
We need to have areas of the solutions so that only I.T. staff can see the answers, and even sections so that only certain level of I.T. staff can see the answers. Where is this on the roadmap to adding this functionality?
Request/Change Draft feature
Hello, It will be nice to have possibility to create a Request/Change but not to register it if it is not finished yet (like email draft). My Regards, Vlad
Attached Requests to a Problem
Hi, When attaching Incidents (Requests) to a Problem, the attached Incidents stay in the list of Requests of the technician(s) (under the tab 'Requests'). 1. Is it an idea to 'remove' the attached Requests from the 'request-list' ? (because they don't have to be treated as a 'isolated' Incidents anymore because they are part of a Problem) 2. If idea 1 is not possible or desirable, could the fact that the Incident is attached to a Problem be made visible in the Request itself so it is clear to the
Solutions logo
How do you change the logo on the Solutions User Pages? http://<server>:<port>/SolutionsHome.sd
Incedent & assets features request
1) It would be great if we can set up a categories of requester. For example - CEO and other "Chiefs" are "VIP"s, their assistants are "HighImportant" and others are just "SimpleUsers". And when selecting requester when making "incedent" request something like pop-up appears "Hey! It is VIP!" or "It is chief's assistant!". For now we have a paper sheets with "chiefs" and their assistants in front of first line technicians 2) When selecting Category and Subcategory it would be great if list of knowledge
Set focus to search field when adding a requester
Hi, When adding a requester to a request it would be nice if when the + icon is selected if the text field was the focus automatically when the window opened. Thanks.
Is it possible to link 2 tickets together instead of merging them?
I'm looking to see if AdventNet has the capabilities to create parent or child tickets or at least link 2 tickets together instead of merging them.
Emails not being appended to tickets
Hi guys, got an odd one - the mail fetcher is working fine according to the wizard as is outgoing mail. New requests are being emailed through, however any updates issued by ticket requesters via email are not being appended to the ticket. Any ideas on when to start? Additional Info:Mail is accessed via IMAP - fetcher is set on the correct port, interval is 1min.IMAP is accessible, and the username and password are correct. This was verified by a telnet session to the server from the helpdesk server
Assigning asset to user...
The ServiceDesk application is installed on: - Dell Optiplex 755 (core 2 due with 4 GB RAM) - Windows Server 2003 Standard Ed SP2 (Windows is updated recently) - SQL Server 2005 Standard Ed SP3 ServiceDesk is integrated with Active Directory and I have imported all AD users (about 2000 users) also I have scanned the network with all PC's and Servers.. etc now when I try to assign an asset i.e. workstation to a user and when I choose " Assign User and/or Department" to select a user from the drop
add software license, issue with field length for products
hello, i'm trying to add all my software licenses back in. I am doing the following: Asset Home>Add Software License>Product Name* my problem is that the product drop down box isnt nearly wide enough. i cannot tell what most of the product name says. for example, "microsoft office professional" gets truncated, leaving me guessing if i'm adding an office 2003 or 2007 license. this is an issue. also, is there a way to bulk import licenses from a spreadsheet?
Updating tickets from pda's
Is it possible for techs to pick up, update and close tickets from hand held devices (in this case htc pda phones) - the tickets can be seen, but are not formatted appropriately
Documentation to impliment IT Helpdesk system
Hi, Is there documents to how to install IT helpdesk and customize IT Helpdesk system?
Linux servers - asset scanning
Hello, I am interested if it is necessary to have the root rights in order to scan Linux server? The problem is that user root is blocked on our servers. My Regards, Vlad
Custom View
SD+ I've recently tried to recreate a custom request view, for the old one used, I would add each individual user, then continue with the filters to configure a view as per my requirement. With the influx of user in each department, I had a brain storm that it would be good if SD had an option to use departments rather than users. It did, 'Great'. However the custom view does not show all of the users. I've double checked that they are in the correct department, 'Check' then double checked the
Multiple Active directory for one Servise desk plus server
Hi all, We are evaluating the Service desk plus , i am looking for the subjected feature. Can we have 2 or 3 windows 2003 active directory in one database of the SERVICE DESK PLUS. Looking forward for reply. Thanks'
Asset Resource Permissions
Is it possible or would it be possible to give certain users permission to only certain resource types? For example: We have IT Assets\Switches but would only like 2 technicians to be able to view and modify the assets, but the other technicians can view and modify other resource types?
Default home page and report editing
Two questions: First, I created a daily report to be emailed, then used Save Report As to create a copy. I then changed some details and the schedule for the copy and made it my weekly report. Problem is, the title (right above "generated by Admin") still shows up as Daily. As far as I can see that's not editable. Anyone know of a way to change that so I don't have to recreate the report just to edit one minor bit of info? Second, is there a way to change the default home page in ServiceDesk for
pass-through authentication not working
We have pass-through authentication enabled for SDP but its not working. We are using SDP v7513 Have tried Firefox 3+ and IE7/8
who is allowed to create PO's in Service desk plus?
I cannot get requestors in as PO creators
Selecting domain on login
Hi, when trying to log in to ServiceDesk Plus, there is a list of domains that the user must select from before they can login to the system. Is there any way i can either remove the list of domains or default it to our one domain
Technician bug and Servicedesk service set up
Hi, First question: I have one of my technician's account is bug, meaning that in the Technician list, he only have one account but when I try to assign a request to him in the technician drop down list, his name comes out twice. Second question: I just updated our servicedesk plus to 7514 build. After the update and restarting it twice, the servicedesk plus service doesn't turn on it self. I basically need to log in and run the "run.bat" in the bin folder. Is there a set up that I can do so I don't
Cannot upgrade from 6012 to 7000
Hi, When attempting to upgrade from 6012 - 7000, as per instructions here: http://www.manageengine.com/products/service-desk/migration-sequence.html the following error occurs: INFO: Problem during installation of patch java.sql.SQLException: Invalid object name 'WorkstationModelType'. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.j ava:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224)
Adding site name in notification rules template
Hello Under the Helpdesk notification rules - customised template, is there a way you can add the [SITE] in the choose content variable database? thanks
Importing data from Old helpdesk system
I've written a SQL script to import data from our old helpdesk system into Service Desk. Whilst it has imported and I can see the data, however when I try to amend it the changes will not hold. I've based my import script on the ER Diagram provided within the Service Desk. Has any else experianced this? Is there a solution? Kind Regards Richard
Problem while importing the assets
Problem while importing the assets : Already a row with the same set of primary keys found in this object, this row already exists in this dataobject [MemoryInfo, ResourceState, ProcessorInfo, PortInfo, DriveInfo, PhysicalDriveInfo, ComponentDefinition, UsbInfo, MonitorInfo] Import from zip
Cannot delete a domain
FAILURE :Issue while deleting the domains. Please report the problem to the system administrator, with the Error Code - 1,257,274,836,493.
Add Categories in Scanned Software
We would like to add some new Categories in the Scanned Software by ourselves. Now there are 9 choices (Database, Development etc. etc.) Is this possible in a later version ?
Category query report
Can you help me with a query that will list all the categories, subcategories and items, it should be sorted like the example below. Software Office outlook word excel powerpoint Network Lan Switch router Kind regards Stefan
Displaying user email address within request
Hello Is there a way of displaying the user email address field when they submit a request through? I am not sure how to set this up in the request template. thanks
sql query tool
Running SD plus latest build on windows. Using mysql I want to try to use an sql query tool to help be build queries. It is asking for port, and password (for user root). Where would I find this information?
List of all departments
Hi, I need help with a query that lists all departments that are available in SD+ imported from Active Directory. Kind regards Stefan
Scheduler view: first column is Sunday, would like it to be Monday. Is it possible?
Thanks.
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