I am a new Service Desk Plus Customer and any help that could be provided would be greatly appreciated.

I would like to generate report the calculates the amount of time in business hours has elapsed from the time the request was created till it was resolved. In the report I would like to see Request ID, Priority, Requester, Subject, Description, Created Date&time, Resolved Date&time, business time elapsed, 

I am using mysql.

Thanks,

Matt Williams