We just "migrated" from our old helpdesk system to ServiceDesk this week.  One of the major concerns we have is that we can't see the email headers on incoming emails and replies.

Is it possible at all?  We have two issues that make us want to see the headers:

1) We are troubleshooting why some requests aren't getting auto-assigned to a group, but without seeing the headers, this is difficult.

2) It would be nice to see who was cc'd on incoming requests and be able to respond to them.

Jim
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