We have come across an issue with authentication since upgrading to 7514.

 Our domain has both a domain name (companyname.com) and a netbios name (companyname_nt)

Previously users could authenticate and it would log them on regardless as it would resolve the user against either name.

All of the requesters that are in the system, have the netbios name as their domain name.  It appears now that if a user logs on with pass through authentication, it uses the netbios name and everything is fine.  However if they log on manually or email a request to the system, it's using the .com domain name and is creating a second requester for them.

For users, they end up with not being able to see a complete list of requests.  For technicians, they end up logging in as requesters, becuase the system doesn't parse their credentials because it just creates a new user for them.

Is there any way to force the system to use a particular domain name, or to tell it that they are indeed the same domain?

Thanks

Andrew