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                      • Announcements

                      • Upcoming New Features

                        Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request

                      • Discontinuation of Web Remote Functionality

                        Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate

                      • New Integration: See how Log360 Security Intelligence Elevates Your ServiceDesk Plus Workflows

                        Often, the first sign of a security event hits the IT help desk—but without full context. This integration provides the missing link, synchronizing real-time SIEM security intelligence directly into your ITSM workflows. Join us for an exclusive session

                      • Upgrading to ServiceDesk Plus 15100: Important Information

                        We are pleased to announce that the 15100 patch file for ServiceDesk Plus is now made available to our customers. To ensure a smooth transition, we conduct a thorough sanity check on each customer's ServiceDesk Plus setup before providing the patch. If

                      • Important notice for customers using ServiceDesk Plus integrated with Advanced Analytics

                        Dear users, As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fields

                      • Most Discussed Topics

                      • Creating a Duplicate Request Automatically

                        Dear All, Is it possible to Create a Duplicate request automatically if a specific option is selected from a drop-down list which also gets assigned to a different support group member? Regards, Wajahath Farooq

                      • What are the dimensions for the Checbox Images in Service Catalog?

                        My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.

                      • How to change the due date SLA based on category chosen during edit

                        Hi Dinesh I received a request from one of my managers. She wants me to change the SLA of requests after they have been edited and the status and category changed: any ticket with status: “In Recruitment” and category: “Contracts” – I want to make the

                      • Update request status to - mark as mandatory

                        Hi ALL When Technicians reply to case they can change Request status. How i can set this point (Update request status to) as mandatory for some my Support Groups?

                      • Email not sending

                        Hi, system configured with Microsoft Graph. In the setup, when you send a test message, an email is sent from the system with the message Email Sent Successfully. The test email has been successfully received by the receiver. Issue is: When updating a
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